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SYKES Costa Rica

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SYKES is a global leader in providing customer service business process outsourcing (BPO) to Fortune 500 companies. With 40 years in the business, SYKES has over 46.000 employees in 20 countries.

The SYKES Costa Rica operation provides customer service and technical support outsourcing for SYKES’ customers in the Financial, Technology and Telecommunications industries.

SYKES Costa Rica started operations in 1999, becoming the first contact center company in the country and SYKES’ first operation in Latin America.

SYKES is located in Global Park, La Aurora de Heredia, Moravia, Hatillo and Sigma Business Center, San Pedro. Currently, SYKES Costa Rica has a workforce of over 5000 collaborators.



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$2 to $5 billion (USD)




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Alejandro Arciniegas, Vice President Operations / General Manager

Year Founded


Countries of fulfillment




Contact information

506 22982170

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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