About Sykes Asia, Inc.: Review and comparison
Sykes Asia established itself in the Philippines in 1997. The company operates call centers that focus on improving the business models of its clients. Sykes Asia has employed over 15,000 Filipinos and continues to grow.
The firm sees its purpose as helping others through one personal exchange at a time. Sykes Asia has contact centers in Manila and Cebu. The company works with clients in several industries, including travel and leisure, healthcare, technology, and telecommunications.
Sykes Asia received a reward as one of the top workplaces in Asia. The title was issued by the Asia Corporate Excellence and Sustainability (ACES) Awards. Sykes Asia has plans to keep growing and hiring in the Philippines and recently merged with Sitel Group.
Sykes Asia, Inc. Outsourcing
Sykes Asia notes it was the first multinational call center to set foot in the Philippines. The company wants to be known throughout the international community as a company that creates substantive connections. Sykes Asia aims to connect brands and consumers, positively contribute to the world, and be a responsible and respected corporation.
The mission of Sykes Asia is to combine artificial intelligence with human capabilities to optimize consumer value. Part of the company’s mission is to connect consumers with the products and services they need. Sykes Asia simultaneously works to optimize the business and supply chains of clients. This optimization includes the delivery of value-added services.
Sykes Asia, Inc.’s BPO services and pricings
Sykes Asia provides the following general services:
- Holistic customer experience
- Service to sales
- Brand extensions
- Digital transformation
The majority of these services involve inbound and outbound calling services, including work from home technologies. These services enable other companies to outsource customer contact and support functions.
Digital marketing and social media support also fall under the brand extension and digital transformation categories.
Sykes Asia’s pricing
Sykes Asia does not list pricing specifics on its website, but it provides an email address and contact form through its main corporate headquarters. The overall pricing can be specific to the service(s) a client selects.
How Sykes Asia, Inc. outshines its competition
Sykes Asia is known as a multinational partner with Global 2000 companies. The firm has won several awards for being the best business process outsourcing (BPO) company and BPO company of the year. Sykes Asia is backed by the resources of its U.S.-based parent company, Sykes.
Sykes Asia’s parent company is located in Tampa, Florida, and has a track record of working with the world’s top companies and brands. Sykes Asia has decades of experience in serving the inbound and outbound calling needs of clients in various industries.
Jennifer Ching (Vice President)
Jennifer has been the vice president of Sykes Asia since 2018. However, she has worked with the company since 2001. Jennifer started as a senior account manager and has a degree in computer studies.
Sykes Asia, Inc. reviews and comparisons
We recommend comparing Sykes Asia with other contact call centers and customer service outsourcing companies in Australia to get a good understanding of how it compares. There are limited reviews available at this moment.