Sterling Outsourcing

Sterling is an outsourcing company that offers high-quality services, including debt recovery services, back office, administration, and customer service. The firm was founded in 2006 with an international team of experts and staff for a wide range of business models, company sizes, and industries. Sterling provides customized services to handle each client’s needs with cost-effective solutions.

The firm specializes in establishing B2B relationships and offering professional services while recruiting well-trained, experienced staff for accounting, administration, and debt recovery solutions.

Sterling’s headquarters are located in Krakow, Poland, and services clients in the United States, Poland, and the United Kingdom. The firm works closely with recruitment and human resources firms to acquire great staff teams for a full suite of accounting and business services.

The company’s international business services include over 50,000 working in service centers and as outsourcing agents.

Sterling offers unparalleled services for all industries and sectors, from consulting and developing business strategies to day-to-day handling tasks, including:

• Custom services to fit each client’s infrastructure and goals
• Adapting to various business structures and online systems to create a seamless extension of support
• Credit management and debt recovery
• Legal services and administration
• Finance and accounting services
• Working closely with HR and recruiting services to acquire high-quality outsourcing solutions.

Sterling’s pricing

Sterling offers competitive pricing based on each client’s specific needs and business goals. Inquiries about estimates and pricing are requested through the company’s convenient website form.

Sterling offers consistent, high-quality results through a full range of services that aim to help businesses recover accounts receivable through debt collection and management services, creating strategies for clients’ goals, and ongoing support for interim and long-term projects.

• Providing well-established practices to assist companies in reducing collections and improving customer service
• Embracing all aspects of the legal, administrative, and accounting functions of each business
• Consulting with clients and prospects to provide a solid plan of action
• Developing winning strategies for long-term success and improved business practices for the future.

Harry Virdee (CEO)

Harry has over 20 years of experience in the BPO industry, leading businesses across the UK, Ireland, Poland, Bulgaria and Cyprus. He has worked with clients in customer experience, collections, recruitment, life and pensions, health, consultancy and employee benefits.

A former Finance Director, Harry has extensive experience supporting organisations through business transformation. He was recognised on the Queen’s 2020 Honours List for his work as a Charity Trustee and was awarded Top Director in Poland for 2026.

Adam Whitmarsh (CXO)

Adam has over 20 years of experience in the BPO sector, managing a diverse range of projects and clients. He has led multilingual contact centres supporting leading private sector clients across retail, logistics, travel and financial services, alongside public sector contracts.

Passionate about creating people-centric environments, Adam has extensive experience managing multilingual and multicultural operations across Poland, India, Bulgaria, South Africa, the UK and Ireland. He also played a key role in Sterling being named Top Customer Experience Provider CEE 2025.

Gavin Fisher (Director, Credit & Collections)

Gavin has over 20 years of industry experience, having worked with Zurich Insurance, Britannia and Allders across the UK, Slovakia and Poland. He has led the implementation of multiple client programmes, delivering collections and related solutions with a strong focus on collections through customer service.

As an experienced Service Director, he has supported clients across financial services, fintech, recruitment, utilities, retail and logistics. Gavin is also a Member of the Chartered Institute of Credit Management.

Sterling is considered one of the top outsourcing firms to provide cash flow management and customer service to clients in the UK, US, and Poland. The firm’s credit control managers are highly qualified and members of the Chartered Institute of Credit Management. Sterling is a CSA (Voice of the Collections Industry), Aspire, and Xero Certified Advisors member.

Sterling Outsourcing’s main headquarters is located in:

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Further, you may virtually reach out the company through the following contact information:

Website https://www.sterling-outsourcing.com

LinkedIn N/A

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In addition, you may email them at [email protected]

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