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Stellar BPO

About

Stellar was founded in 1998 in Australia with just a single call centre. Today, they have multiple centres across USA, Australia, Europe, and the Philippines, and are known as the voice behind some of the world’s leading brands.

Stellar strongly believes that the business of customer relationship is driven by three things – innovative model, great clients, and smart people. It is this motto that has positioned them as an expert and a market leader in providing end-to end customer services across the world. Stellar credits its success to the Open book Management (OBM), which has been at the core of the company and its culture ever since its inception.

Started with just one customer care service, Stellar has evolved into an industry leader in providing customized solutions that include customer care, offshoring, self-service IVR, and web chat. This isn’t it. Stellar also provides value added services like social media services, workflow management, evolve consulting, speech analytics, and outbound sales and services.

It has managed to grow exponentially not just in numbers, but also in technology, providing technologically advanced and reliable services to their many clients. Transparency and openness are the foundations of their partnerships with clients, and through OBM they maintain the same level of trust with their staff.

Headquarters

-

Public or Private

Private

Seats or staff

1,001-5,000

Revenue

$100 to $500 million (USD)

Industries

-

Highlights

Alexa ranking

9,875,179

Domain Authority

18

Site traffic

-

OA ranking

-

Glassdoor rating

3.5

CrunchBase ranking

-

Details

Executive

Michael Patrick, Director Business Integration at Stellar

Year Founded

1998

Countries of Fulfillment

-

Sectors

-

Contact information

469 791 7601

http://www.stellarbpo.com

Social media

About Stellar BPO: Review and comparison

In 1998, Stellar BPO was created and opened as a single call center located in Australia. Since that start, they have expanded to the USA, across Australia, into New Zealand, and throughout the Philippines.

Stellar BPO was so successful in its expansion that it was acquired in 2021 by the PROBE Group, an Outsourcing and Offshoring job employer centered in Melbourne, Australia. The company is now a part of a globally recognized and award-winning customer experience organization that designs and deploys solutions to optimize client operations. 

Stellar BPO Outsourcing

Stellar BPO has existed globally, including Australia, New Zealand, the United States, and the Philippines. They have staff located in Australia, the Philippines, the United Kingdom, the United States of America, and a few other areas worldwide. 

Stellar BPO has over 15,300 staff across four countries as client services within their larger PROBE Group. The Stellar BPO team manages client business processes and streamlining work to align with business goals. 

Stellar BPO’s BPO services and pricings

Stellar BPO offers any business outsourcing services tailored to specific needs, but their primary focus is customer experience management across large organizations. Stellar BPO utilizes a consulting approach to their partnerships and innovative solutions for client problems.

Stellar BPO services

Stellar BPO can now offer business outsourcing services that they are familiar with and that come from their new parent organization. Some of their services include:

  • Virtual Assistants
  • Business Process Outsourcing
  • Customer Management in
    • Automotive 
    • Banking and Finance
    • Local, state, and federal government agencies
    • Healthcare
    • Insurance
    • Retail and eCommerce
    • Superannuation
    • Telecommunications
    • Transport and Logistics
    • Travel
    • Utilities
  • CX Consulting
  • Credit and Collections
  • IVR and NLP Technology
  • Shared Services
  • Knowledge Services
  • Offshore Managed Outsourcing
  • Intelligent Automation
  • Analytics

Pricing

Pricing for any services provided by Stellar BPO, or its umbrella organization PROBE Global,  gets detailed in the initial plan of action consultation or first interview. Stellar BPO services require a contract before performing any work or beginning any services. 

How Stellar BPO outshines its competition

Now that Stellar BPO has become a part of a more prominent brand, they offer their customers a more comprehensive range of services and opportunities. Their customer experience support can stretch across several countries and can support anything from small to large businesses.

Key executives

Melissa Hamilton (Chief Executive Officer)

Melissa Hamilton is the CEO of Stellar Asia Pacific, overseeing Australia, the Philippines, and the USA. She received the Women in Leadership Award as part of the Australian Growth Company Awards.

Rachel O’Loughlin (Chief Operating Officer, Australia)

Rachel O’Loughlin is the COO of Stellar Global. She has served as Stellar’s Chief Operating Officer, Chief Commercial Officer, Group General Manager Operations, Director of Operations, and the Manager of Client Relations and Business Integration.

Stellar BPO reviews and comparisons

Stellar BPO has generally positive reviews from its clients and customers. Their employees report a fun and friendly environment that maintains a high work standard. 

The reputation of Stellar BPO was positive enough that PROBE Global purchased the company to expand its BPO offerings. 

Stellar BPO’s contact information

Stellar BPO’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 469 791 7601.

References

https://www.glassdoor.com/Overview/Working-at-Stellar-EI_IE658318.11,18.htm

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