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STARTEK

3.5/5 • Glassdoor rating

Overview

“STARTEK Philippines, Inc. is an international Business Process Outsourcing Company that provides specialised customer care solutions. The company believes that clients need ‘Brand Warriors’ to build, market and protect brands that has been created over the years. Startrek’s headquarters in Manila, Philippines and has multiple offices spread across the country, North America as well as Latin America. With over 25 years of experience, the company ensures that its clients from across the world get the best of brand care advice.

With nearly 5,000 employees from all its global offices, Startrek provides custom built solutions to industry verticals such as finance, media, healthcare, telecommunications, information technology, energy and education. The team of experts of the company engage their clients to provide the best service solutions keeping in mind the latest trends, evolving consumer demands and changing customer profiles. Providing specialised solutions that are cost-effective, enable optimising business operations and empower the clients to grow makes Startrek as the most sought after company in the BPO industry. The company also provides technological solutions such as technical customer support that are customised as per the client’s growing business models. The company also offers facilities such as live chats, IVR and cross-selling.

Headquarters

-

Public or Private

public

Seats or staff

10000+

Revenue

$250 mil. - $500 mil.

Industries

-


Details

Executive

-

Year Founded

2014

Countries of fulfillment

-

Sectors

-

Contact information

-

https://www.startek.com


About STARTEK: Review and comparison

As a business process outsourcing (BPO) company, STARTEK Philippines, Inc. focuses on providing clients with the ultimate customer service experience. With its headquarters in multiple countries, including the United States, Malaysia, and the Philippines, STARTEK Philippines, Inc. can offer top-notch service globally.

With a focus on best in class performance, the company works endlessly to deliver optimal results for those they serve. Whether retaining top talent or tweaking their services to meet ever-changing needs, STARTEK Philippines, Inc. is up for the challenge.

Currently, STARTEK Philippines, Inc. employs over 17,000 staff members and over 250 clients. As of June 2022, the company’s revenue is over 167 million.

STARTEK Outsourcing

Knowing that customer service experiences are rapidly changing, STARTEK Philippines, Inc. incorporates the latest trends into its offerings. Recently, they hosted a panel discussing user experience in a hybrid environment.

As a result of their efforts, the Everest Group recently recognized STARTEK Philippines, Inc. as one of 14 companies with the capability to operate and support customer experience on a global level. 

STARTEK’s BPO services and pricings

Upon visiting their website, you’ll discover that STARTEK Philippines, Inc. offers various products and services to their clients.

  • Customer Engagement
  • Customer Service Bots
  • Social Media Assistance and Management
  • Cloud Services
  • Artificial Intelligence
  • Moderation Aid
  • Omnichannel Support

This list is not comprehensive, and the firm routinely adds new products and services to meet the constantly changing needs of the industries they serve.

STARTEK Philippines, Inc. pricing

With each client’s unique needs, STARTEK Philippines, Inc. doesn’t offer generic pricing guidelines online. If you are looking to get a custom quote for the services needed, it’s best to reach out to a customer service representative through their website for assistance. 

How STARTEK outshines its competition

As a multi-national firm, STARTEK Philippines, Inc. works to exhibit cutting-edge trends when it comes to customer service solutions. They broadcast their abilities in the following ways:

  • Adapting to all corporate standards set forth by the client
  • Operating on a bespoke basis with each company it serves
  • Working with a keen focus on user experience
  • Incorporating all the latest trends into their products and services

Key executives

  • Sudip Banerjee (Director)

New to the STARTEK Philippines, Inc. team as of July 2022, Sudip Benerjee comes to the Director position with over 35 years of information technology experience. 

  • Bharat Rao (Global CEO)

As the Global CEO of STARTEK Philippines, Inc., Bharat Rao focuses on creating solid networks within Asia and throughout the world. Prior to serving as the Global SEO, he occupied the role of President. Rao graduated with a Master’s degree in Business from the Indian Institute of Management.

STARTEK reviews and comparisons

There are many positive reviews, both from clients and previous employees, regarding their time with STARTEK Philippines, Inc. Working to have a top ranking in the area of customer service, it’s fitting that they have high reviews that speak to their effectiveness and correspondence, as well as the user experience. 

STARTEK’s contact information

STARTEK’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

Facebook N/A

In addition, you may email them at [email protected] or call .

STARTEK news, podcast & articles

No news, podcast & articles available for this BPO

STARTEK videos & images

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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