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SITEL Philippines

About

“SITEL is a global customer service provider and an expert in the field of customer experience management. The company is one of the largest global customer service organizations in the world with a global presence throughout the North America in the United States, Canada and Mexico; Brazil, Columbia, Nicaragua and Panama in South America; multiple countries across Europe including Denmark, Germany, the Netherlands, Poland, Portugal, Spain and the United Kingdom; and in Australia, India, New Zealand and Philippines in the Asia Pacific region. SITEL Philippines is the Filipino wing of the company.

SITEL provides a plethora of solutions for its clients. The solutions include services such as customer engagement services, advisory services, cloud solutions, multi-channel interactive services, and knowledge services. Each wing of the company is headed by an industry veteran with deep knowledge about the market and provides support for upcoming trends in the ever-changing business scenario across the world. SITEL provides the insight and knowledge, coupled with experience to provide a deeper and meaningful relationship between the client and the end consumer. It has a wealth of experience, working with major organizations in the fields of healthcare, financial services, telecommunication, manufacturing, logistics, retail and the public sector. The company has changed the way a lot of organizations do business, adding efficiency, brand loyalty and improved ROI to their clients’ arsenal.

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO)

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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