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ServicesNow Group

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About

InTouchNow is part of the ServicesNow Group, the leading provider of UK based outsourced secretarial and receptionist support for businesses.

DictateNow covers Secretarial work including transcription, dictation & document production.

InTouchNow covers Receptionist work including telephone, live chat, text and email answering.

We have several hundred UK based operators based both within our head office and from home across the UK, supporting the operations of over 1000 clients across law, medicine, dental, recruitment, technology, consulting, ecommerce and other sectors.

Headquarters

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Public or Private

Private

Seats or staff

51-200

Revenue

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Industries

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Highlights

Domain Authority

11

Site traffic

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OA ranking

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Glassdoor rating

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CrunchBase ranking

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Details

Executive

Daniel Park, Business Development Director

Year Founded

2014

Countries of fulfillment

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Sectors

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Contact information

0845 601 7726

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http://www.servicesnowgroup.com/

Social media

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About ServicesNow Group: Review and comparison

ServicesNow Group is a Business Process Outsourcing (BPO) company with headquarters in Borehamwood, Hertfordshire, England. This UK-based firm offers outsourced receptionist and secretarial support to its clients, and it has three sectors: InTouchNow, DictateNow, and TotalCounselNow.

Founded in 2014, this firm offers transcription, digital dictation, call handling, reception, barrister support, and chambers services. The company delivers outsourced multi-channel answering and customer support services on a 24/7 basis.

ServicesNow Group has over 300 employees who service over 1,000 clients worldwide. The employees can work at the office or home, leading to a diverse and effective workforce.

ServicesNow Group Outsourcing

This company wants to keep its clients’ businesses relevant in the modern world. Customers expect constant support from anywhere in the world. By outsourcing customer care services, a company can seem available to customers all day, every day.

ServicesNow Group has received accreditation to prove to clients that they are getting the best services. Potential clients do not have to pay upfront – they can register for a free trial to see if they like the services. It takes only a few minutes to set up an account so that InTouchNow workers can provide customer support.

ServicesNow Group’s BPO services and pricings

ServicesNow Group encompasses three separate companies that offer different services:

  • InTouchNow: live chat answering, telephone answering, partnerships, outsourced contact centers
  • TotalCounselNow: document and transcription services, fee management, call handling, reception, diary management
  • DictateNow: workflow, dictation transcription, quality assurance, dictation software, document production, analog to digital, hardware, business support services, smartphone outsourcing

The firm also supports various sectors, including:

  • Accountants
  • Financial services
  • Business
  • Legal
  • Local government
  • Technology
  • Property
  • Healthcare
  • Parliament
  • Recruitment
  • Focus groups
  • Industry
  • Market research
  • Charities
  • Apps

ServicesNow Group’s pricing

The company affirms that outsourcing customer support services can be 50% cheaper than hiring full-time staff to handle these tasks. Its pricing tier is as follows:

  • 28 day free trial for £0/month
  • 50 calls or chats for £100/month
  • 1000 calls or chats for £1,200/month
  • 5000 calls or chats for £5,000/month

How ServicesNow Group outshines its competition

The BPO services from InTouchNow stand out for multiple reasons. Most BPO firms have real people who offer 24/7 support. However, this company only hires operators based in the UK. It also has ICO and ISOs 27001, 9001, and 22301 registration.

A business can start working with the firm by registering an account with them online, and it can make changes to the services at any time. ServicesNow Group does not brand the services, so customers won’t know that they are speaking to an outsourced employee. Also, data gets collected and reported in real-time.

Key executives

Daniel Park (Business Development Director)
Daniel Park has served as the business development director of ServicesNow Group since 2015 and InTouchNow since 2017. He has held many other positions in business development, and his education includes many financial aspects like investments, securities, marketing, economics, data entry, and automation.

ServicesNow Group reviews and comparisons

At this time, ServicesNow Group does not have any public reviews. However, we encourage you to explore similar BPO providers in England and Europe to compare them with the ServicesNow Group.

 

ServicesNow Group’s contact information

ServicesNow Group’s main headquarters is located in:

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About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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