About ServicesNow Group: Review and comparison
ServicesNow Group is a Business Process Outsourcing (BPO) company with headquarters in Borehamwood, Hertfordshire, England. This UK-based firm offers outsourced receptionist and secretarial support to its clients, and it has three sectors: InTouchNow, DictateNow, and TotalCounselNow.
Founded in 2014, this firm offers transcription, digital dictation, call handling, reception, barrister support, and chambers services. The company delivers outsourced multi-channel answering and customer support services on a 24/7 basis.
ServicesNow Group has over 300 employees who service over 1,000 clients worldwide. The employees can work at the office or home, leading to a diverse and effective workforce.
ServicesNow Group Outsourcing
This company wants to keep its clients’ businesses relevant in the modern world. Customers expect constant support from anywhere in the world. By outsourcing customer care services, a company can seem available to customers all day, every day.
ServicesNow Group has received accreditation to prove to clients that they are getting the best services. Potential clients do not have to pay upfront – they can register for a free trial to see if they like the services. It takes only a few minutes to set up an account so that InTouchNow workers can provide customer support.
ServicesNow Group’s BPO services and pricings
ServicesNow Group encompasses three separate companies that offer different services:
- InTouchNow: live chat answering, telephone answering, partnerships, outsourced contact centers
- TotalCounselNow: document and transcription services, fee management, call handling, reception, diary management
- DictateNow: workflow, dictation transcription, quality assurance, dictation software, document production, analog to digital, hardware, business support services, smartphone outsourcing
The firm also supports various sectors, including:
- Financial services
- Local government
- Focus groups
- Market research
ServicesNow Group’s pricing
The company affirms that outsourcing customer support services can be 50% cheaper than hiring full-time staff to handle these tasks. Its pricing tier is as follows:
- 28 day free trial for £0/month
- 50 calls or chats for £100/month
- 1000 calls or chats for £1,200/month
- 5000 calls or chats for £5,000/month
How ServicesNow Group outshines its competition
The BPO services from InTouchNow stand out for multiple reasons. Most BPO firms have real people who offer 24/7 support. However, this company only hires operators based in the UK. It also has ICO and ISOs 27001, 9001, and 22301 registration.
A business can start working with the firm by registering an account with them online, and it can make changes to the services at any time. ServicesNow Group does not brand the services, so customers won’t know that they are speaking to an outsourced employee. Also, data gets collected and reported in real-time.
Daniel Park (Business Development Director)
Daniel Park has served as the business development director of ServicesNow Group since 2015 and InTouchNow since 2017. He has held many other positions in business development, and his education includes many financial aspects like investments, securities, marketing, economics, data entry, and automation.
ServicesNow Group reviews and comparisons
At this time, ServicesNow Group does not have any public reviews. However, we encourage you to explore similar BPO providers in England and Europe to compare them with the ServicesNow Group.