Proficient Customer Solutions

Proficient Customer Solutions, or PCS, is a New Zealand-based company that prioritizes customers by responding to their concerns with warmth and professionalism.

It prides itself on providing personal, cost-effective BPO solutions that will lead your business to success.

Proficient Customer Solutions provides inbound, outbound, and on-ground services, ranging from customer support to telemarketing to even door-to-door.

Founded in 2007, Proficient Customer Solutions is at the frontlines when providing cost-effective BPO services for businesses anywhere in the world.

The company puts a lot of importance on connecting with people everywhere and in real time. 

PCS assures clients its solutions are tailored to their specific needs while keeping them cost-effective and innovative.

Proficient Customer Solutions has three types of BPO services: inbound, outbound, and on-ground.

Its inbound services include the following:

• Customer care
• Call overflow
• Sales support
• Tech support
• Market research
• Data management

When it comes to outbound services, PCS provides the following:

• Telemarketing
• Market survey
• Mystery shopping
• Back office processing
• Credit collection

Lastly, its on-ground service showcases how much importance it places on real-life interactions, as shown by the following services:

• Door-to-door
• Lead generation
• In-home consultants
• Corporate events manpower
• Market surveys
• Mystery shopping

Proficient Customer Solutions’ pricing

Proficient Customer Solutions’ prices are not explicitly stated on its website. Individuals interested in acquiring PCS’ services can send their inquiries by filling out this contact form.

Proficient Customer Solutions stands out from the competition by putting its people first. It is ultimately a people-centered company who strives to make the lives of the customers easier and better.

This premier BPO firm does not do this by offering generic, one-size-fits-all solutions. Instead, each of its services is personalized and catered to the specific needs of the customers.

PCS is made of dreamers and believers who strive to do their best in everything they do in order to provide the results they promised.

They do their part in personally reaching out to people and hearing their concerns, much like a friend would do for another. As a result, they are able to build trust and empathy with their clientele.

Furthermore, they manage to do all of this in a sustainable manner. By putting their people first, they ensure their actions are in the best interest of their customers.

Yogesh Chand (Director & Chief Executive Officer)

Spearheading this entire operation is Yogesh Chand, the director and chief executive officer. He has over 25 years of experience in strategic and executive management as shown by his extensive background.

He has worked for the solar, gas, and electric industry with managerial experience in top-notch organizations such as ExxonMobil, Vodafone Fiji, and Goodman Fielder.

Yogesh’s influence and leadership have allowed his business to thrive and diversify with a strong company culture and a team of highly skilled individuals.

Sangita Chand (Executive Director)

Sangita Chand serves as the executive director with ten years of business entrepreneurial and finance experience under her belt.

She has experience in business growth, project management, and managing high-performing teams while upholding a strong business culture, so it’s no surprise that she was able to help PCS reach where it is today.

Furthermore, she is devoted to maintaining businesses on all fronts, from maintaining stakeholder relationships to striving for organizational and business growth. 

While we currently do not have any reviews for Proficient Customer Solutions, we suggest comparing the firm to other midsize BPO providers in New Zealand and Fiji.

Proficient Customer Solutions’s main headquarters is located in:

Fiji

Further, you may virtually reach out the company through the following contact information:

Website https://www.proficientcs.com/

LinkedIn https://www.linkedin.com/company/19115660/admin/dashboard/

Facebook https://www.facebook.com/ProficientCustomerSolutions/

In addition, you may email them at [email protected] or call +64284076831.