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One Point One Solutions Ltd

3.5/5 • Glassdoor rating


One Point One is more than just a service provider. We are a partner in your business success, offering you the best in business process management solutions. We are a publicly listed company, which means we uphold the highest levels of transparency and accountability, so you can trust us with your business needs. We are also certified by ISO 9001:2015, ISO/IES 27001:2013, SOC1 and SOC2, which demonstrate our commitment to quality and security in everything we do. Our clients’ data is always safe with us.

We have over 40 unique processes that can help you improve and optimize your business operations. Our team is constantly researching technologies and industry trends such as social media, mobility, automation and IoT, so we can offer you the most innovative solutions. Our team of experts are passionate about delivering excellence and value to our clients.

We understand that every client is different, and we customize our solutions to fit your specific needs and goals. We don’t just provide services, we build long-term relationships with our clients and help them achieve their business objectives.

What One Point One Solutions Ltd offers its clients

End-to-end Contact Center Transformation solutions coupled with the power of Gen-AI services.
Our offerings:-
-Inbound & Outbound Calling, Chat & Email Support, Sales, Originations, Customer Service, Collections, Technical Helpdesk, Call Quality & Analytics, Finance & Accounting)
-Medical Record Summary & Review, Record Chronology / Reorganization, Billing Summaries, Record Retrieval Support, Recruitment & Sourcing Support
-L1 Support, Server & Network Management, Security & Desktop Management, Software Development & Products, Data Analytics, Support & Maintenance
-RPA, Intelligent Automation, Gen AI, Dailer, ChatGPT, CRM, Desktop Analytics, Knowledge & Gamified Performance Management System
-Completely domain-independent platform, which extracts valuable insights from different data sources to analyze data and create reports

How One Point One Solutions Ltd outshines the competition

We seamlessly integrate the power of AI with an empathetic human touch to respond to customer needs with agility and precision. We leverage automation and personalisation to enhance customer experiences, foster trust and build lasting relationships. Our customised solutions walk the talk ensuring customer satisfaction, and business success, and providing agility in operations management.

One Point One Solutions Ltd company structure

One Point One Solutions is a full-stack player in BPO, KPO, IT Services, Technology & Transformation and Analytics. The company was incorporated in the year 2006 and offers comprehensive solutions in technology, accounting, skill development and analysis. In 2024, the company acquired a major stake in ITCube Solutions Pvt Ltd., which is an IT + BPM/KPO services company headquartered in Pune and Cincinnati, Ohio. ITCube Solutions with over two decades of experience, employs 600+ professionals serves clients across sectors and has a robust presence in the USA, England, Netherlands, Germany, Kuwait, Oman, UAE, Qatar, India, Singapore, and Australia.
The company serves a broad spectrum of industries including Telecom & Broadcasting, Retail and E-commerce, Consumer Durables & FMCG, Banking and Finance, Travel & Hospitality, Insurance & Healthcare and has 6 service centers located across Navi Mumbai, Gurgaon, Chennai, Bangalore, Indore and Pune with 5,600+ seats on per shift basis, allowing to cater to a significant volume of clients. The company offers services like Originations, Customer services, Sales, Collections, Tech Helpdesk, Backoffice, Accounting, Litigation, Recruitment, Design, Development, Intelligence and a lot more. Akshay Chhabra, the founder of 1Point1 Solutions Ltd., focuses on technology-driven innovation to build efficiencies and position the company as a leader in the BPM space.
The company has also forayed into global markets with its wholly-owned subsidiary company “ONE POINT ONE USA INC” in the Delaware, United States of America. Since the listing in 2017, the brand has built a robust portfolio with 50+ clientele including prominent players from across the verticals.


C/42, TTC Industrial Area, MIDC, Village Pawane,, 400705, Mumbai, Maharashtra

Public or Private


Seats or staff



$20 Mn

  • BPO
  • BPO industry
  • Consumer Services
  • Ecommerce
  • Energy
  • Financial Services
  • Food & Beverage
  • Government
  • Healthcare
  • Hospitality
  • Insurance
  • Public Utilities
  • Retail
  • Telecoms
  • Transportation
  • Travel
  • Utilities



Akashanad Karnik, Vice President of Digital Transformation

Year Founded


Countries of fulfillment
  • India
  • Customer Service
  • Full service BPO
  • Outsourcing Consultancy
  • Specialized BPO Vertical
Contact information


About One Point One Solutions Ltd: Review and comparison

Established in 2014, One Point One Solutions became a Public Listed Company in 2017. The company specializes in digital services that aid in growth for its client partners. 1Point1 Solutions continues to grow with over 180 million transactions monthly and annual revenue of $14 million.

The company is IS0 9001 and 27001 certified, supporting its dedication to high customer and security information standards.

One Point One Solutions Ltd Outsourcing

Headquartered in Navi Mumbai, One Point One Solutions is one of India’s larger BPO companies with over 1000 employees. Additionally, there are four service centers located in Gurgaon, Indore, and Bangalore. 

Services are available in English as well as 12 regional languages of India.

One Point One Solutions Ltd’s BPO services and pricings

One Point One Solutions offers a variety of outsourcing services, including the following:

  • Accounting & Finance
  • Back office services
  • Business solutions
  • Contact center services
  • Technology support

The BPO has experience serving multiple industries. They most frequently partner with banking & finance, consumer durables & FMCG, e-commerce, insurance, retail, telecom, and travel & hospitality.

One Point One Solutions’ pricing

Pricing for their services is not public and is subject to individual assessment. 

One Point One Solutions is committed to adding value to their client’s businesses by optimizing workflow. By improving essential processes, clients experience cost savings.

How One Point One Solutions Ltd outshines its competition

One Point One Solutions strives to co-create a better future with their clients. With strategies promoting cooperation and innovation, the BPO aims to be a leader in new ideas. 

The BPO supports technology implementation with 75 revolutionary processes. From IT infrastructure to omni-channel experience, 1Point1 Solutions optimizes workflow and helps clients integrate innovation.

Key executives

Akshay Chhabra (Founder & Managing Director)

Akshay Chhabra fosters the company’s core values with a focus on engaging new challenges. His experience with the outsourcing industry includes skills in strategic planning, business development, and management information systems (MIS).

Akashanand Arun Karnik (Wholetime Director)

Akashanand Karnik is a hands-on leader with 15 years of experience with BPMs and management solutions.

Sunil Kumar Jha (CFO Executive Finance)

Sunil Jha joined the company in the role of VP Accounts & Finance in 2016, becoming CFO one year later. He is results-orientated with 15 years of experience in business finance and related areas.

Lav Kush (Vice President of Digital Transformation)

Lav Kush started at the company in 2015. He’s a driven worker with an extensive background in customer service and innovation.

Vikas Talikoti (Vice President Operations)

Vikas Talikoti joined the company in 2020 with five-plus years of international operations management and 2.5 years with domestic departments. He is Six Sigma Black Belt Certified, a signal of his mastery of leadership skills.

One Point One Solutions Ltd reviews and comparisons

Reviews for 1Point1 Solutions are limited outside testimonials. However, featured client testimonials describe the company as detail-orientated, committed to excellence, and supportive of its clients.

One Point One Solutions is comparable to similar-sized Indian-based BPOs, such as Invensis and Teleperformance.

One Point One Solutions Ltd’s contact information

One Point One Solutions Ltd’s main headquarters is located in:

C/42, TTC Industrial Area, MIDC, Village Pawane,, 400705, Mumbai, Maharashtra

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call +912261656363.


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