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Nakama Tech

2/5 • Glassdoor rating

Overview

Nakama Tech is a customer experience (CX) outsourcing provider based in Nairobi, Kenya. We run contact centre operations, back-office processing, and workflow automation for companies serving customers across Europe, the Middle East, the Americas, and Africa.

We combine trained human teams with AI and quality-assurance tooling so clients can add capacity, cover more time zones and languages, and hold service levels steady as they scale. The name Nakama means companion or partner, which is how we work: as an operational extension of the client’s own team.

What Nakama Tech offers its clients

• Inbound and outbound contact centre operations
• Omnichannel customer support across voice, chat, email, and social
• Workflow automation and digitisation
• Sales and lead generation
• CX training and quality assurance
• AI and chatbot integration
• Fintech and fraud management support
• Telecom OSS/BSS and regulatory technology
• Project staff augmentation

How Nakama Tech outshines the competition

Cost. Kenya-based delivery gives a lower cost per seat than nearshore Europe and many legacy offshore locations, at the same service standard.

Coverage. Our GMT+3 base covers European and Middle Eastern business hours in real time, with 24/7/365 operations for global accounts.

Languages. Agents deliver support in English, German, French, Spanish, and Italian, alongside Swahili, for European and international customer bases.

Workforce stability. We recruit and train for the long term. Low attrition and a coachable talent pool mean agents stay on your account, follow your processes, and keep delivery continuous.

Security and compliance. ISO 9001 and ISO 27001 certified, with HIPAA-ready delivery for healthcare workflows.

Client-hosted and client-controlled deployment options available; data architecture is designed to support GDPR-aligned delivery, with the hosting model defined per engagement. Licensed data processor and controller under Kenya's Data Protection Act.

Scale. Our Nairobi Centre of Excellence has capacity for 2,500 agents, with backup power, redundancy, and physical and network security, so you can grow without changing provider.

Technology. We use AI, chatbots, fraud prevention, and custom reporting dashboards to automate routine contacts and give you clear visibility into performance.

Nakama Tech company structure

Nakama Tech is a privately held, multi-entity CX outsourcing group headquartered in Nairobi, Kenya, with registered entities in Kenya, the United States, Mauritius, the Philippines, Rwanda, and Tanzania. It operates a multi-site delivery model serving international clients.

Sample highlight service offering of Nakama Tech

AI-enabled, multilingual CX outsourcing from Kenya. We pair skilled human teams with real-time AI, analytics, and quality assurance to deliver scalable English, German, French, and Spanish support aligned to Northern Hemisphere business hours.

Headquarters

Embankment Plaza, 8th Floor, Longonot Road, Upperhill, Nairobi

Public or Private

private

Seats or staff

1000-4999

Revenue

$5 mil. - $10 mil.

Industries
  • Airlines
  • Automotive
  • BPO
  • BPO industry
  • Business Consulting and Services
  • Consumer Services
  • Digital Marketing
  • Ecommerce
  • Educational Businesses
  • Financial Services
  • Food & Beverage
  • Healthcare
  • Software Tech/IT
  • Telecoms

Details

Executive

George Jabesh

Year Founded

07/04/2022

Countries of fulfillment
  • Africa
  • Kenya
  • Mauritius
  • Philippines
  • Rwanda
  • Tanzania
  • United States
Sectors
  • Admin Support
  • Customer Service
  • Digital & Content Marketing
  • Full service BPO
  • IT Services and IT Consulting
  • Outsourcing Consultancy
  • Seat Leasing BPO
  • Software & Application Development
  • Specialized BPO Vertical
  • Telecommunications
Contact information

+254 111 000 900 / +420 773 611 356

https://www.nakama-tech.com


About Nakama Tech: Review and comparison

Nakama Tech is a leading player in the global BPO industry, assisting businesses in enhancing customer service and expanding operations. It surpasses traditional standards to align with your business objectives and is committed to enhancing satisfaction and fostering growth.

As a customer interaction solutions provider, it prioritizes clients’ visions and objectives. This BPO provider’s approach involves delving into brand identity and requirements to build strong partnerships through collaboration.

Nakama Tech Outsourcing

Nakama Tech is strategically situated in Kenya, an innovative hub in East Africa known for its vibrant tech scene and rich talent pool. Its location showcases a commitment to the tech industry and values diversity, collaboration, and excellence.

Nakama Tech advocates for inclusivity in Kenya and throughout Africa. Its mission extends beyond traditional outsourcing, focusing on making a positive impact on society.

Nakama Tech’s BPO services and pricings

Nakama Tech has developed a full range of solutions specifically designed to address common challenges faced by businesses.

Here’s a list of services offered by Nakama Tech:

  • Customer service solutions
  • Contact center services
  • CRM and document management
  • Workflow automation
  • Digitization services
  • Fintech solutions
  • Chatbot and AI integration
  • E-learning & training programs

Nakama Tech prioritizes professionalism and innovation by offering businesses the essential resources to enhance operations, enhance customer satisfaction, and foster growth in the current competitive business landscape.

Nakama Tech’s pricing

Those interested in availing of Nakama Tech’s offerings may contact its expert team via its website to talk about a customized solution that works for your business.

How Nakama Tech outshines its competition

Nakama Tech offers personalized strategies based on the specific needs of businesses, considering their goals, challenges, and customer preferences. 

This approach allows for the development and implementation of tailored solutions that deliver exceptional results for each client.

Nakama Tech is a renowned partner that provides access to cutting-edge technology, a team of seasoned experts, and a group of individuals devoted to surpassing set goals. Its emphasis on high standards and forward-thinking solutions sets it apart in the industry. 

Nakama Tech is also committed to establishing a robust partnership with you to drive success. The firm sees itself as a valuable ally on your team, diligently enhancing your customer experience and facilitating the achievement of your business objectives. 

Through collaborative efforts, Namaka Tech strives to elevate your business to unprecedented levels of success.

Key executives

George Jabesh (Co-founder)

George is one of the Co-Founders of Nakama Tech. His online presence is either minimal or restricted. 

You can trust that this section will be promptly updated as soon as our research team obtains additional details.

Christine Nyakerario (Co-Founder & Chief Strategy Officer)

Christine also one of the Co-Founders and is the Chief Strategy Officer of Nakama Tech. Her online presence is either minimal or restricted. 

You can trust that this section will be promptly updated as soon as our research team obtains additional details.

Nakama Tech reviews and comparisons

Nakama Tech is an innovative contact center and BPO solutions provider in Kenya. While we currently do not have any reviews for Nakama Tech, we suggest comparing the firm to other midsize BPO providers in Kenya, the Philippines, and the UK.

Nakama Tech’s contact information

Nakama Tech’s main headquarters is located in:

Embankment Plaza, 8th Floor, Longonot Road, Upperhill, Nairobi

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call +254 111 000 900 / +420 773 611 356.

References

Nakama Tech news, podcast & articles

No news, podcast & articles available for this BPO

Nakama Tech videos & images

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About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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