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mindStart Solutions

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About

At the inception of mindStart, we asked ourselves the question “why does customer service outsourcing have such a negative connotation?” We were fed up with lousy experiences and decided to do something about it. At mindStart, our goal is to change the perception of the customer service industry by offering a five-star customer service program that our clients – and their customers – actually enjoy.

mindStart solutions are as individual as your company. We provide outstanding technical, billing, and ‘whatever’​ support to your customers, so you can focus on what’s most important – rolling out your project and providing the innovation expected from your customers, investors and team.

Headquarters

-

Public or Private

Private

Seats or staff

201-500

Revenue

Unknown / Non-Applicable

Industries

-

Highlights

Domain Authority

6

Site traffic

47

OA ranking

-

Glassdoor rating

3.1

CrunchBase ranking

-

Details

Executive

Sarah Davis, Director Business Development

Year Founded

2000

Countries of fulfillment

-

Sectors

-

Contact information

(512) 615-1373

https://www.gomindstart.com/

Social media

-

About mindStart Solutions: Review and comparison

mindStart Solutions offers world-class and custom outsourced customer services for global companies. Since its inception in 2016, the privately held company has focused on servicing small and medium enterprises, providing its clients with the platform for profitability and growth. 

Since 2019, the company has increased full-time staffing by 195%, converting several other part-time roles to service customers 24/7/365 across various customer touch-points. 

The Business Process Outsourcing provider intends to invest in additional customer service experts, leveraging its nearshore workforce and establishing additional infrastructure to improve and enhance team performance and business processes.

mindStart Solutions Outsourcing

The firm offers clients exceptional services and support regardless of the communication channel they utilize. mindStart Solutions provides 24/7 support, answering client customer questions to improve customer experience. The CX provider works behind the scenes to monitor social media platforms and maintain brand visibility and engagement.

In addition, the company implements systems and processes that enhance database efficiency to ensure the information on client products are optimized to provide the best solution for customer business. The company recently established its nearshore office in Guadalajara, Mexico, deploying an arsenal of customer service agents to signify its intention to venture into new markets. 

mindStart utilizes a more diverse workforce to adapt to client preferences and business requirements. The company has been able to provide seamless integration of new staff regardless of location, recruiting the best professionals to take the initiative. The company takes a strategic approach to expansion, allowing it to better position its services to customers.

mindStart Solutions’s BPO services and pricings

 According to its web pages, mindStart Solutions offers the following services:

  • Phone, email, or chat support
  • Process development
  • Self service automation
  • Social media monitoring

The firm understands the value of CX for brand building, utilizing customer support agents that go beyond the limits to ensure a rich and rewarding CX for clients.

mindStart Solutions’ pricings

The firm’s pricing is undisclosed and will depend on the business needs of its customers.

How mindStart Solutions outshines its competition

mindStart Solutions outshines its completion by its strategic location. According to its website, the company is headquartered in Austin, TX, the world’s home of music and entrepreneurial groundbreakers. 

These global companies include SolarWinds, Tesla, Whole Foods, and Dell Computers, making it a fantastic workplace. Moreover, the company imbibes the scrappy, grit, and start-up culture many clients appreciate while having some of the deepest talent pools to expand its ranks. 

Whether business process outsourcing or improved CX, mindStart Solutions aims to help growing businesses meet and surpass their business goals. The firm provides bilingual staff, flexible work hours, scalable solutions, and pricing to meet client demand.

Key executives

Sarah Davis (Director of Business Development)

Sarah Davis has been the mindStart Solutions Business Development Director since 2016. She has a Bachelor’s Degree from the University of Mary Hardin-Baylor.

Joseph Benigno (Director of Business Development)

Joseph Benigno is a Director of Business Development at mindStart Solutions. His educational background and work experience are unknown.

mindStart Solutions reviews and comparisons

mindStart Solutions is a mid-sized customer service company in Austin, Texas. The company has an average review score on Glassdoor. We advise you to compare mindStart Solutions to other mid-sized companies in the area.  

mindStart Solutions’s contact information

mindStart Solutions’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

Facebook N/A

In addition, you may email them at [email protected] or call (512) 615-1373.

References

https://www.glassdoor.com/Overview/Working-at-mindStart-EI_IE1643789.11,20.htm

https://www.crunchbase.com/organization/mindstart

mindStart Solutions news, podcast & articles

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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