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MedPro Answering Service

0.0/5 • Glassdoor rating


Founded in 1985 by doctors, MedPro is a premiere answering service for the medical industry. MedPro understands that every medical practice is unique and takes the time to learn how you need your calls handled.

We understand the importance of HIPAA Compliance for your answering service. MedPro is HIPAA Compliant with HIPAA Certified agents answering your calls. We also offer secure messaging through OnPage, phone app, and our web portal.

Regardless of the size of your practice, MedPro can assist you with keeping your patients satisfied. Our answering services help you reduce cost while improving patient satisfaction.



Public or Private


Seats or staff



$1 mil. - $5 mil.






Year Founded


Countries of fulfillment




Contact information


About MedPro Answering Service: Review and comparison

MedPro Answering is a medical answering solutions and Business Process Outsourcing (BPO) services provider headquartered in Bloomington, Indiana. The BPO firm has been providing professional medical call center outsourcing solutions to the midwestern United States since 1985.

The locally-focused BPO company takes great care to provide HIPAA-compliant secure messaging for every call and every client.

With over three decades of experience in the medical call center outsourcing industry, MedPro Answering currently reports employing 19 in-house professionals and an annual revenue of $1 million.

MedPro Answering Service Outsourcing

The Indiana-based firm takes pride in its consistent, prompt, and professional call answering services combined with a focus on escalation protocols, discretion, and secure communication. MedPro Answering specializes in a number of channels, including 24/7 telephone answering services, web portal, and secure app messaging.

Additionally, MedPro Answering’s agents are extensively trained, and HIPAA certified to ensure a high level of legal and regulatory compliance as well as secure communications.

MedPro Answering Service’s BPO services and pricings

MedPro Answering is a medical call answering outsourcing provider that offers the following services:

  • 24/7 live answering for every caller
  • HIPAA compliance and medical industry training 
  • Securing messaging through Portal
  • Quality customer care on every call
  • IT support in case of power outages
  • Account management services
  • Executive planning

The call answering firm’s expertise can be viewed through their niche services in the medical field. More specifically, the company offers urgent care answering, hospital call center, home health answering, private practice answering, and mental health answering services.

MedPro Answering’s pricing

MedPro Answering’s pricing is handled on a client-by-client basis depending on needs and company requirements. However, the company does promise, as shown on the pricing page, highly customized pricing to meet the client’s needed solutions. In addition, interested parties can visit the company’s contact page to request a free consultation.

How MedPro Answering Service outshines its competition

The small firm takes great pride in servicing its niche of industries. Client benefits include the following:

  • Call escalation for mental health and crisis lines
  • Empathetic and knowledgeable operators
  • Complete client confidentiality
  • HIPAA compliance and information security
  • Extensively trained agents
  • 24/7 tech support
  • 24/7 overflow and virtual receptionist services
  • Customizable account options
  • Secure, HIPAA-compliant, OnPage messaging app
  • Emergency call screening
  • After hours single point of contact
  • Doctor and nurse dispatch
  • Continued medical industry education for agents

MedPro Answering has been serving hospital groups, private practices,  home health services, and mental health facilities since 1985.

Key executives

While we cannot currently share information about MedPro Answering’s founders or other executive team members, those interested in the company’s leadership history are encouraged to reach out to the company through its webpage.

MedPro Answering Service reviews and comparisons

MedPro Answering is a medical industry-focused contact center and BPO solutions provider in Bloomington, Indiana, established in 1985. While we do not have reviews or comparisons of MedPro Answering, the outsourcing firm can be compared to other small-sized medical BPO companies in the Indiana area and the midwestern United States.


MedPro Answering Service’s contact information

MedPro Answering Service’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

Facebook N/A

In addition, you may email them at [email protected] or call 815-744-1234.

MedPro Answering Service news, podcast & articles

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MedPro Answering Service videos & images

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