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IntelligentBee

3.9/5 • Glassdoor rating

Overview

Where Human Empathy Meets AI Precision
At IntelligentBee, we believe Support should be both human and high-performing.

We deliver Human-First, AI-Enhanced Customer & Technical Support solutions for growing Tech, SaaS and E-commerce companies worldwide. Our pay-by-interaction model offers limitless scalability without unnecessary headcount, so you can grow efficiently and sustainably.

By combining AI-powered speed and accuracy with human empathy and trust, we create experiences that retain customers and build lasting loyalty.

Every conversation we handle turns into actionable insights, giving you the data and clarity to make smarter, faster business decisions.

Rooted in empathy, transparency, and innovation, we’re not just your service provider, we’re your growth partner.

Our services:

Customer Support

Multichannel Customer Support (Email, Chat, Voice, Social, In-App)
Onboarding & Account Activation
Billing, Subscription & Account Assistance
Order Management & Returns (for E-commerce clients)
Retention & Loyalty Program Support
Escalation & Complaint Resolution
Multilingual Support (EN, ES, FR, etc.)
24/7 / Follow-the-Sun Coverage
CSAT & NPS Tracking and Feedback Reporting
Custom AI Development

Technical Support

Tier 1–3 Technical Assistance
API, SDK, and Integration Support
Software & Hardware Troubleshooting
Bug Reproduction & Escalation to Engineering
Knowledge Base & FAQ Creation / Maintenance
QA Feedback Loop for Product Teams
Device Configuration & Testing Support
SLA Monitoring & Performance Reporting

IT Service Desk

IT Helpdesk & Ticket Management
Incident Response & Resolution
User Account & Access Management
Cloud Application & SaaS Tool Support
Remote Setup & Configuration Assistance
Network Diagnostics & System Monitoring
Asset & License Management
ISO/GDPR-Aligned Security & Compliance Support
Community Management

Back-Office Support

💬 Let’s start turning your conversations into growth.

What IntelligentBee offers its clients

Most companies see customer care as a cost. We see it as your next growth engine. At IntelligentBee, we combine AI efficiency with human empathy to keep churn low, loyalty high, and every interaction working for your bottom line. Our pay-by-interaction model means you scale without limits - and with our insights from real customer conversations, you’ll make faster, smarter business decisions that drive growth.

How IntelligentBee outshines the competition

IntelligentBee outshines its competition through a unique blend of human-first support, AI-powered efficiency, and a partnership-driven mindset that delivers long-term value for fast-growing companies.

IntelligentBee company structure

We are a boutique BPO company, wholly owned by a group of Romanian entrepreneurs who initially built IntelligentBee to help startups with software development and later transformed it into a trusted outsourcing partner for growth-focused global companies.

Headquarters

str. Grigore Ureche nr. 14, 700044, Iasi, Iasi

Public or Private

private

Seats or staff

50-99

Revenue

$10 mil. - $25 mil.

Industries
  • BPO
  • BPO industry
  • Ecommerce
  • Financial Services
  • Game Dev & Support
  • Hardware Tech/IT
  • Healthcare
  • IT Services and IT Consulting
  • SaaS
  • Software Tech/IT

Details

Executive

Costi Teleman, CEO and Founder

Year Founded

02/01/2011

Countries of fulfillment
  • Romania
Sectors
  • Agency Contract Partner
  • Back Office Support
  • Customer Service
  • Full service BPO
  • IT Services and IT Consulting
Contact information

+40 332 408 668

sales@intelligentbee.com

https://www.intelligentbee.com


About IntelligentBee: Review and comparison

IntelligentBee is a computer software service outsourcing company based out of Romania. IntelligentBee’s goal is to act as an extension of your workplace team. The company provides high-quality information technology and computer software services to clients all around the globe. 

IntelligentBee excels in software coding, app creation, and other technical skills while also providing excellent customer service. IntelligentBee employees are highly-skilled and receive training to provide the best customer service experience possible. 

IntelligentBee is a relatively small outsourcing agency with anywhere from just 50 to 200 current employees. But don’t let its small size fool you. The company has high ratings and is well-loved amongst its customers.

IntelligentBee Outsourcing

Despite its small size, IntelligentBee has a vast global presence. Its main office is in Iasi, Romania, but the company has clients from all over Eastern Europe. The company also has operations in the United States, Europe, the United Kingdom, and Australia. 

IntelligentBee hires employees from all over eastern Europe and even offers work-from-home positions. The company’s goal isn’t just to provide excellent customer service and tech support and call it a day. Employees also work hard to build an environment and technology with which their clients can grow and expand.

IntelligentBee’s BPO services and pricings

IntelligentBee is a BPO that focuses a lot of its energy on app and website creation, but the company also offers customer support services. Some of the specific services and solutions that the company provide include: 

  • Email support services
  • Automated chat services
  • Application creation
  • Website creation
  • Software development
  • Graphic design
  • Javascript
  • iOS support
  • WordPress
  • jQuery
  • Node.js

IntelligentBee’s pricing

IntelligentBee wants to work with its clients to create long-lasting business and growth no matter what services you require. The company offers flexible pricing models that help to give potential clients an idea of what their budget may look like for the services requested. 

Although IntelligentBee doesn’t list specific prices on its website, potential clients are encouraged to fill out a contact form on the web page to get in touch with a representative to further discuss costs in detail.

How IntelligentBee outshines its competition

IntelligentBee may be a small company with fewer than 50 employees, but that doesn’t stop it from being one of Romania’s top computer software and customer support providers. The company has outstanding employees who work to understand their clients and give them personalized experiences, unlike what they would receive from competing agencies. 

IntelligentBee has also been able to expand globally despite its small size, something that other companies of the same size have difficulty doing.

Key executives

Costi Teleman (Chief Executive Officer and Founder) 

Costi Teleman was one of the founders of IntelligentBee back in 2011. He is currently the CEO of the company as well. 

Marta Dorobat (Director of Customer Support) 

Marta Dorobat has been with IntelligentBee for nearly six years now. She was previously an IT support tech with the company, but she became the Director of Customer Support in June 2019,

IntelligentBee reviews and comparisons

IntelligentBee works hard to provide its clients with unmatched computer software and customer support services. According to Glassdoor, almost 100% of IntelligentBee employees are happy with their job and say they would recommend the company to a friend seeking employment

IntelligentBee’s contact information

IntelligentBee’s main headquarters is located in:

str. Grigore Ureche nr. 14, 700044, Iasi, Iasi

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at sales@intelligentbee.com or call +40 332 408 668.

References

https://www.glassdoor.com/Overview/Working-at-IntelligentBee-EI_IE757137.11,25.htm

https://www.crunchbase.com/organization/intelligentbee

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 4,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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