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InContact Solutions

0.0/5 • Glassdoor rating


InContact Solutions provides services that enable your businesses to improve processes and communications with the best technologies and staff.
We are committed to breaking with the conventional, creating more than experiences; lasting links. Our results will go beyond any goal. This promise is driven by building effective talented people to deliver extraordinary results for everyone.

What InContact Solutions offers its clients

A Culture based on strong values. InContact Solutions uniquely offers clients, based on its core (often forgotten) values of Integrity, Honesty, Loyalty, Discipline, Responsibility, and Collaboration:

Integrity: At InContact Solutions, we believe that integrity is the foundation of every successful business relationship. We are committed to conducting ourselves with the highest level of professionalism and ethical standards in everything we do. This means that our clients can trust us to always act with honesty and transparency, and to prioritize their best interests above all else.

Honesty: We believe that honesty is key to building trust with our clients. We are committed to open and transparent communication, and to providing our clients with accurate and reliable information at all times. We believe that this level of transparency is essential to building strong and lasting relationships with our clients.

Loyalty: At InContact Solutions, we value the relationships we have with our clients and are committed to their long-term success. We strive to build partnerships with our clients that are built on trust, respect, and mutual benefit. We believe that our clients' success is our success, and we are dedicated to doing everything we can to help them achieve their goals.

Discipline: We understand the importance of discipline and focus in achieving success. We are committed to staying on track and delivering results for our clients, even in the face of challenges or obstacles. We believe that this level of discipline and determination sets us apart from other BPO providers and helps us deliver outstanding service to our clients.

Responsibility: We take our responsibility to our clients very seriously. We understand that our clients are entrusting us with their business operations, and we strive to always act with the utmost care and attention to detail. We are committed to delivering high-quality work that meets or exceeds our clients' expectations, and to taking ownership of any issues that arise along the way.

Collaboration: Finally, we believe that collaboration is essential to achieving success. We work closely with our clients to understand their needs and goals, and to develop customized solutions that meet their unique requirements. We believe that by working collaboratively with our clients, we can achieve better results and build stronger relationships.

Overall, Incontact Solutions stands out in the BPO industry by offering a unique combination of professionalism, transparency, dedication, focus, responsibility, and collaboration that helps our clients achieve their goals and drive success.

How InContact Solutions outshines the competition

Basically, InContact Solutions BPO have 5 ways to outshines the competition:

1. Customized Solutions: At InContact Solutions BPO, we recognize that each of our clients is unique and has specific needs and requirements. We pride ourselves on our ability to deliver customized solutions that are tailored to our clients' specific needs. This allows us to provide personalized and effective service that sets us apart from our competitors.

2. Cutting-Edge Technology: We invest in the latest technology and tools to ensure that we are delivering the most efficient and effective service possible. We use advanced analytics and reporting tools to provide our clients with real-time insights into their operations and help them make data-driven decisions. This helps us deliver better results and a better overall experience for our clients.

3. Experienced Team: We have a team of experienced and highly skilled professionals who are dedicated to providing outstanding service to our clients. Our team members are experts in their respective fields and have a deep understanding of the BPO industry. This allows us to provide our clients with the highest level of service and support.

4. Focus on Quality: We place a strong emphasis on delivering high-quality service to our clients. We have a rigorous quality assurance process in place to ensure that our work meets or exceeds our clients' expectations. This focus on quality sets us apart from our competitors and helps us build strong, long-term relationships with our clients.

5. Core Values: last but not least, at InContact Solutions BPO, we are guided by a set of core values, including integrity, honesty, loyalty, discipline, responsibility, and collaboration. We believe that these values are essential to delivering outstanding service and building strong relationships with our clients. Our commitment to these values sets us apart from our competitors and helps us deliver exceptional service to our clients.

Overall, InContact Solutions BPO stands out from the competition by delivering customized solutions, investing in cutting-edge technology, maintaining an experienced team, focusing on quality, and being guided by a strong set of core values. This allows us to provide outstanding service to our clients and build long-lasting partnerships that drive success.

InContact Solutions company structure

Incontact Solutions BPO is a start-up business owned by three partners. The ownership structure of the company is structured as a partnership, with each partner holding an equal share of the business.
As a partnership, Incontact Solutions BPO is not considered a separate legal entity from its owners. Instead, the partners are personally liable for the debts and obligations of the company. However, this also means that the partners have greater control over the operations of the business and can make decisions more quickly than in a more complex ownership structure.
Overall, the partnership ownership structure of Incontact Solutions BPO provides a flexible and efficient way for the three partners to work together to build and grow their new business.

Sample highlight service offering of InContact Solutions

For new clients, we are offering a special promotion: 50% off your first month of service when you sign up for any of our BPO services. This is a great opportunity to experience the quality and value of InContact Solutions' services at a significantly reduced cost.

Details: To take advantage of this offer with InContact Solutions, simply sign up for any of our BPO services and mention the promo code "FIRSTMONTH" when you contact us. You will receive a 50% discount on your first month of service, which can add up to significant savings depending on the size and scope of your project.

Benefits: By taking advantage of this offer, you will receive the following benefits:
• Access to high-quality BPO services from a trusted and experienced provider
• Significant cost savings on your first month of service
• The opportunity to experience our services and see how they can benefit your business
• No long-term commitment required - you can try our services for one month and see if they are the right fit for your business.
This is a great way for new clients to experience the quality and value of InContact Solutions' services at a significantly reduced cost.


2025 NW 102 AVE. Suite 109, 33172, Doral, Florida

Public or Private


Seats or staff




  • Advertising & PR
  • Construction Renovation
  • Consumer Services
  • Energy
  • Financial Services
  • Food & Beverage
  • Healthcare
  • Hospitality
  • Insurance
  • Real Estate
  • Recruiting Staffing
  • Retail
  • Telecoms
  • Transportation
  • Travel
  • Utilities



German Moreno

Year Founded


Countries of fulfillment
  • Colombia
  • United States
  • Customer Service
  • Full service BPO
  • Human Resource & Legal
  • Outsourcing Consultancy
  • Specialized BPO Vertical
Contact information

+1 (786) 294-9791

About InContact Solutions: Review and comparison

InContact Solutions is a customer service and business process outsourcing provider staffed with experienced professionals who have been managing accounts in the US and around the world for over 15 years. 

The company aims to develop genuine relationships with their clients to stand out from the rest. They offer a wide range of services that comply with industry standards, such as COPC HIPAA, PCI, and SOC 2. 

They help businesses improve their operations and communications. They also guarantee that the services will go above and beyond their clients’ expectations and customer goals. 

InContact Solutions Outsourcing

InContact Solutions is a bpo solutions provider with headquarters in Doral, Florida. It is committed to creating more than experiences but lasting links with its clients by developing effective and talented people to deliver extraordinary results for everyone.

InContact Solutions’s BPO services and pricings

InContact Solutions is a customer contact center that provides a full range of services to assist organizations in managing their customer service operations more effectively. 


InContact Solutions also offers a range of pricing plans to fit different business needs and budgets.

Here are the primary services offered by InContact Solutions:

  • Live chat
  • Voice services
  • E-mail
  • Social media
  • Purchase logistics & order delivery

InContact Solutions pricing

Pricing for InContact Solutions services is not openly available as it is based on specific services requested. However, they offer the option to receive a free quote by providing additional information on your company’s needs.

How InContact Solutions outshines its competition

InContact Solutions is a powerful customer experience platform that provides businesses with the tools they need to succeed. It provides contact center solutions that are scalable, flexible, and secure, allowing businesses to deliver the best customer experience possible. 

Its solutions are designed to streamline customer interactions and ensure customer satisfaction.

InContact Solutions provide regular updates and feedback, ensuring that all stakeholders are kept informed and that their clients are completely satisfied.

Key executives

German Moreno (Business Development Executive)

German is an executive that has 20+ years of experience in a range of industries. He is an effective leader who is adept at developing and managing high-performance teams. 

He is also skilled in building and maintaining strong relationships with partners and clients, resulting in successful product launches and go-to-market strategies.

InContact Solutions reviews and comparisons

InContact Solutions enables organizations to manage customer interactions seamlessly across multiple channels, such as:

  • Voice
  • Chat
  • Email
  • Social media 

It is a trusted partner to businesses and organizations around the world, and its solutions are used by many Fortune 500 companies.

While we currently do not have any reviews for InContact Solutions, we suggest visiting their website to learn more about their process and feedback from their team.

InContact Solutions’s contact information

InContact Solutions’s main headquarters is located in:

2025 NW 102 AVE. Suite 109, 33172, Doral, Florida

Further, you may virtually reach out the company through the following contact information:

Facebook N/A

In addition, you may email them at [email protected] or call +1 (786) 294-9791.

InContact Solutions news, podcast & articles

No news, podcast & articles available for this BPO

InContact Solutions videos & images

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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