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IBT: No. 1 BPO Company in Middle East

1.5/5 • Glassdoor rating


IBT is an end-to-end BPO [Business Process Outsourcing] Services provider & well established Company based in Dubai, UAE.

IBT is one of the fast growing companies in UAE with over 600+ qualified professionals. We strive to build long term relationships based on mutual trust resulting from meeting customer expectations.

IBT delivers digital transformation and end-to-end Outsourcing services from ideation to execution, facilitating over 1000+ enterprise clients to outperform the competition. “Born digital,” IBT takes an agile, synergetic approach to devising customized solutions across the digital value chain. Our broad expertise in Technology and Outsourcing makes your business more Profitable & Productive. Whether you need to drive your business more efficiently or expedite revenue growth, we can get you there.

IBT empowers global enterprises to address a twin mandate: to make their present operations as productive and cost-effective as viable and to fund innovation to unleash new potential across their organizations. What makes IBT unique is our intelligence to help clients meet both these challenges. We help them intensify productivity by ensuring that essential business functions work speedier, cheaper and better. And, our capability to conceptualize, engineer and implement new and expanded capacities allows clients to remodel legacy models to take their business to the next level.

What IBT: No. 1 BPO Company in Middle East offers its clients

Cost Savings: BPO can significantly reduce operational costs for clients by leveraging economies of scale, lower labor costs in different regions, and efficient resource allocation.

Focus on Core Activities: By outsourcing non-core functions such as customer support, data entry, or IT services, clients can concentrate on their core business activities, innovation, and strategic planning.

Access to Specialized Skills: BPO providers often have access to a pool of highly skilled professionals in various domains such as finance, technology, marketing, or human resources, providing clients with expertise they may not have in-house.

Scalability: BPO services can be easily scaled up or down based on business needs, allowing clients to adapt quickly to market changes, seasonal demands, or project variations.

Enhanced Efficiency and Quality: Outsourcing to specialized BPO firms with standardized processes and quality control measures can improve efficiency, accuracy, and overall service quality.

Risk Mitigation: BPO providers often assume certain operational risks and compliance responsibilities, helping clients navigate regulatory requirements, data security concerns, and market uncertainties.

Global Reach: BPO services enable clients to tap into global markets, leverage multilingual support, and cater to diverse customer bases effectively.

How IBT: No. 1 BPO Company in Middle East outshines the competition

Specialized Expertise: Offering deep domain knowledge and specialized skills in key industries or functions sets a BPO apart. Clients benefit from working with teams that understand their unique challenges and can provide tailored solutions.

Innovative Technology: Leveraging cutting-edge technologies such as AI, automation, analytics, and cloud platforms can boost efficiency, accuracy, and scalability for clients, leading to superior outcomes compared to traditional approaches.

Customer-Centric Approach: Prioritizing exceptional customer service, proactive communication, and a flexible service delivery model tailored to each client's needs fosters long-term partnerships and client satisfaction.

Global Presence: Having a strong global footprint with multilingual support, cultural understanding, and compliance expertise enables seamless operations across regions and enhances service accessibility for clients with diverse customer bases.

Agility and Adaptability: Demonstrating agility to respond to market changes, scale operations quickly, and innovate solutions in real-time sets a BPO apart in dynamic business environments, helping clients stay ahead of the curve.

Data Security and Compliance: Implementing robust data security measures, regulatory compliance frameworks, and industry best practices reassures clients about confidentiality, risk mitigation, and legal adherence, building trust and credibility.

Value-Added Services: Offering value-added services such as strategic consulting, process optimization, performance analytics, and continuous improvement initiatives goes beyond basic outsourcing, delivering tangible business impact and ROI for clients.

IBT: No. 1 BPO Company in Middle East company structure

Limited Liability Company (LLC)

Sample highlight service offering of IBT: No. 1 BPO Company in Middle East

BPO Seat Leasing for 999$ per Month


1901 - 1908, Al Shafar Tower 1, 124372, Dubai, Dubai

Public or Private


Seats or staff



$150 mil. - $250 mil.

  • BPO
  • BPO industry
  • Consumer Services
  • Digital Marketing
  • Ecommerce
  • Education
  • Educational Businesses
  • Entertainment
  • Financial Services
  • Food & Beverage
  • Government
  • Healthcare
  • Hospitality
  • Insurance
  • IT Services and IT Consulting
  • Manufacturing
  • Retail
  • Transportation
  • Travel
  • Utilities



Jai Mulani, Chief Executive Officer

Year Founded


Countries of fulfillment
  • Australia
  • Bangladesh
  • Brazil
  • Bulgaria
  • Cambodia
  • Canada
  • China
  • Egypt
  • France
  • Germany
  • Hongkong
  • India
  • Philippines
  • Russia
  • Saudi Arabia
  • Thailand
  • United Arab Emirates
  • United Kingdom
  • United States
  • Customer Service
  • Full service BPO
  • IT Services and IT Consulting
  • Outsourcing Consultancy
  • Specialized BPO Vertical
Contact information


About IBT: No. 1 BPO Company in Middle East: Review and comparison

IBT is an IT Outsourcing, Call Center Outsourcing, and BPO company that prides themselves on their excellent customer service, and offers many different options. IBT exceeds expectations with their prompt and efficient customer service, along with call center services. 

IBT’s financial and accounting teams help to improve your business results and even offer virtual receptionists. IBT has so many wonderful options available for their clients, and the wonderful team to make it happen. 

IBT: No. 1 BPO Company in Middle East Outsourcing

One of IBT’s biggest selling points is how versatile they are when it comes to the options they provide for clients. They offer services that range from IT Outsourcing services to Technology Outsourcing, to Remote IT Infrastructure, even. 

IBT takes over IT Operations, in the hopes of improving efficiency, and delivering serious results. They offer 24/7/365 support, Server/Workstation patching and monitoring, On-site maintenance visits, managed cloud service and so much more.

IBT: No. 1 BPO Company in Middle East’s BPO services and pricings

IBT offers the following services:

  • IT Outsourcing Services
  • Data Center Outsourcing Contact Center Outsourcing
  • Technology Outsourcing
  • Virtual Reception
  • Call Center Outsourcing
  • Managed IT Services
  • IT Helpdesk Support
  • Remote IT Infrastructure

In addition to all of these amazing options, IBT also offers network solutions, IT Infrastructure solutions, and even Microsoft solutions. 

IBT Pricing

IBT offers fair prices for the services that they offer, in regard to the amount of work the IBT team puts into each service. The pricing depends on what industry and service is required for each client, and can vary widely. 

How IBT: No. 1 BPO Company in Middle East outshines its competition

IBT strives to offer the best services possible for their clients, complete support that is available 24 hours, 7 days a week, and 365 days a year. In addition, they offer server and workstation patching and maintenance, on-site maintenance visits, managed cloud services, and different tiers of IT Engineers. 

Other options available are shown below:

  • IT Helpdesk Services
  • Managed Network Services
  • Managed Data Center
  • Managed Security Services

With a company like IBT that offers so many things, it’s easy to make the choice to work with them. 

Key executives

There is currently no information about the Key Executives of IBT that has been released to the public at this time.

IBT: No. 1 BPO Company in Middle East reviews and comparisons

IBT Currently does not have any public reviews of their company. However, there are some amazing features that are not offered by other competing companies that you should check out! 

With IBT’s strong service record, it’s safe to assume that you’ll be getting all the help, maintenance, and support you need at any time of the day or night. With these options available, IBT is very desired as an Outsourcing company

In addition, IBT offers services to loads of industries, including:

  • Automobile
  • Banking
  • Construction
  • Distribution
  • Education
  • FMCG
  • Finance
  • Government
  • Healthcare
  • Hospitality
  • Insurance
  • Manufacturing
  • So many more

It’s clear that IBT is the Outsourcing solution for you, and it’s a great idea to work with them. IBT treats their clients well and offers loads of opportunities and support.

IBT: No. 1 BPO Company in Middle East’s contact information

IBT: No. 1 BPO Company in Middle East’s main headquarters is located in:

1901 - 1908, Al Shafar Tower 1, 124372, Dubai, Dubai

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call +97142468888.

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About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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