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A2B Outsourcing

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About

Before A2B Outsourcing was born, our businesses were housed in an existing BPO in the Philippines. We didn’t get the right levels of service, we were paying too much for very little results. The infrastructure also didn’t meet our growing needs and we were constantly having problems with the internet and phone lines. Worst of all, our team was unhappy and uninspired because of the company culture. 
 
While we had business coming in, we had a hard time keeping both our clients and employees happy. So after a few months, we decided to go alone. 
 
Understanding the need for service in our logistics, bookings, dispatch businesses, we were able to bring our existing teams together and build a BPO that satisfies the needs of our businesses. 
 
In about a year, we established our very own BPO company, A2B Outsourcing. We now operate a 200-seat contact centre right in the heart of Clark, Philippines and offer our services to other businesses. And while we specialize in training and managing staff in the logistics and car rental space, we’ve expanded our talent arsenal to accommodate our clients’ financial services, content marketing, video editing and software development needs. 

What A2B Outsourcing offers its clients

We are fully equipped with facilities from the computer system up to the telephone equipment system with highest internet connections that will increase business productivity. We have the best and the latest technology and facilities.

Sample highlight service offering of A2B Outsourcing

Our contracts are based on your requirements considering the terms and conditions of what we could agree upon.

Headquarters

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Public or Private

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Seats or staff

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Revenue

Unknown / Non-Applicable

Industries

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Highlights

Domain Authority

1.9

Site traffic

25

OA ranking

-

Glassdoor rating

NO RATING

CrunchBase ranking

-

Details

Executive

Scott Atkins, Manager & Co-Founder

Year Founded

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Countries of fulfillment

-

Sectors

-

Contact information

1800 940 913

https://www.a2boutsourcing.com/

Social media

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About A2B Outsourcing: Review and comparison

A2B Outsourcing offers innovative offshoring support and is a Business Process Outsourcing (BPO) services provider headquartered in Barangaroo, Sydney. This firm has provided cost-effective IT, HR, and recruitment services for clients throughout Australia, New Zealand, Singapore, and the United Kingdom since 2016.

This firm prioritizes developing a dedicated team that can streamline work that meets its clients’ needs and give these clients total control.

Since its inception, the firm has opened offices in the Philippines and Indonesia. Its current company size is 200 employees, and its last reported revenue is $18 million.

A2B Outsourcing Outsourcing

The firm takes a client-based approach for creating optimized BPO and administrative solutions for the busiest companies of any size. They also incorporate omnichannel platforms for more efficient communication with each customer, including email, phone, and live chat.

In addition, A2B Outsourcing is eager to expand its experience with several professional niches and improve its practices, given its humble beginnings.

A2B Outsourcing’s BPO services and pricings

A2B Outsourcing is a dynamic offshoring and BPO services solution that offers the following services:

  • Bookkeeping
  • Accounting
  • Call Center Setup and Management
  • Customer Service
  • Customer Care
  • Digital Marketing
  • Debt Collections
  • Workforce Management
  • Bookings
  • Dispatch
  • Logistics
  • Web and Software Development
  • Virtual Assistant Services
  • Video Editing
  • IT Staffing Services
  • Lead Generation

Additionally, the firm offers outstanding outsourcing services to several industries, including financial services, telecommunications, healthcare, retail, E-commerce, education, hospitality, food, and professional services.

A2B Outsourcing’s pricing

A2B Outsourcing’s prices depend on what services the client wants for fulfilling their business needs. They incorporate monthly costs for using their offshoring staff and their technology. However, clients can reduce standard costs by around 70%. The firm takes these payments through a credit card or wire transfer.

How A2B Outsourcing outshines its competition

A2B Outsourcing takes pride in keeping its teams and clients satisfied to ensure top-quality performance that matches the clients’ needs. This formula for success includes:

  • Selecting the most qualified employees to handle services accommodated for any industry
  • Using the most up-to-date technologies and fastest internet connections to increase productivity for daily operations
  • Providing flexible client resources to encourage efficient control over what services they need
  • Selecting team members with proficient English knowledge
  • Ensuring secure data protection at all times
  • Resolving customer’s issues quickly and efficiently to ensure satisfaction every time

Additionally, the firm specializes in helping with the logistics, bookings, recruitment, and car rental fields.

Key executives

Scott Atkins (Manager and Co-Founder)

Scott Atkins has been A2B Outsourcing’s Manager since 2016. Atkins is in charge of the daily operations of each of the firm’s departments. He also co-founded the company.

Diane Mendoza (Executive Manager)

Diane Mendoza was A2B Outsourcing Executive Manager from 2020 to 2021. She was responsible for leading the team of executives to ensure they were meeting their firm’s standards. Mendoza also managed Human Resources.

A2B Outsourcing reviews and comparisons

A2B Outsourcing is an innovative BPO and offshoring support services provider in Australia. Although we don’t have an in-depth review for this firm, we recommend comparing it with other BPO companies offering its services throughout Australia, the Philippines, and other regions in the Pacific that prioritize streamlined operations.

A2B Outsourcing’s contact information

A2B Outsourcing’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 1800 940 913.

References

https://www.glassdoor.com/Overview/Working-at-A2B-Outsourcing-EI_IE2222661.11,26.htm

A2B Outsourcing news, podcast & articles

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A2B Outsourcing videos & images

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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