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IBEX Global Solutions Philippines Inc.

About

The customer optimization program implemented by Ibex Global Solutions Philippines Inc. has been growing over the years. The purpose of the business is to cater to the fast growing BPO base in the Philippines. The reliability with the volume of work that the company offers is next to none.

Teleservices through Ibex offers customer support ranging from sales, billing enquiries, retention and technical support. Back office channels that retain the customer lifecycle include financial accounting, claims management, order verification and a host of other back office related activities.

Customers are assured of communicating with people well versed in a host of languages. They can choose the language – English, Filipino, Thai, Hindi, Mandarin, Arabic, Urdu, Korean, German, French, Spanish and Swedish to tackle any inbound or outbound traffic.The engagement model used by Ibex Global Solutions is structured to meet the needs of the customer. The format is designed taking into account the modalities of the business with a workable solution in place.

The customer delivery process offered is available through engagement program by chatting, IVRS, SMS, email, analytics, social media connectivity through a multi channelized portfolio. The leadership team has a firm backing in the domain specified offering top-notch deliverables to companies on a global footing.

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO)

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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