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3.5/5 • Glassdoor rating


The customer optimization program implemented by Ibex Global Solutions Philippines Inc. has been growing over the years. The purpose of the business is to cater to the fast growing BPO base in the Philippines. The reliability with the volume of work that the company offers is next to none.

Teleservices through Ibex offers customer support ranging from sales, billing enquiries, retention and technical support. Back office channels that retain the customer lifecycle include financial accounting, claims management, order verification and a host of other back office related activities.

Customers are assured of communicating with people well versed in a host of languages. They can choose the language – English, Filipino, Thai, Hindi, Mandarin, Arabic, Urdu, Korean, German, French, Spanish and Swedish to tackle any inbound or outbound traffic.The engagement model used by Ibex Global Solutions is structured to meet the needs of the customer. The format is designed taking into account the modalities of the business with a workable solution in place.

The customer delivery process offered is available through engagement program by chatting, IVRS, SMS, email, analytics, social media connectivity through a multi channelized portfolio. The leadership team has a firm backing in the domain specified offering top-notch deliverables to companies on a global footing.



Public or Private


Seats or staff



$500 mil. - $1 bil.





Robert T. Dechant, CEO

Year Founded


Countries of fulfillment




Contact information


About IBEX: Review and comparison

IBEX is a Business Process Outsourcing (BPO) for Fortune500 businesses that help to keep customers and engage new ones with marketing and brand strategies.

Founded in 2002, IBEX focuses on outsourcing blue-chip and start-up businesses and has remained a leader through the constantly changing world of technology. 

IBEX is headquartered in Washington, DC but has a global reach, with locations in Pakistan, the Philippines, Senegal, Nicaragua, and Jamaica. They have over 17,000 employees around the globe and 27 operating offices.

With a revenue of $405 million, IBEX is the leader in BPO outsourcing in North America and Asia. 

IBEX Outsourcing

IBEX focuses on providing companies with customer-driven marketing campaigns and is with them every step of the way. From brand marketing to customer care, Fortune500 businesses will have lasting and loyal customers with the help of IBEX.

Customer feedback is crucial to the success of any business venture, and IBEX strives to give companies feedback with their IBEX CX platform. IBEX has not lost a top 25 customer in 4 years. 

IBEX also supports their employees. They won the Best Place to Work award in 2020 and the Nearshore Company of the Year award. 

IBEX’s BPO services and pricings

IBEX offers a wide range of services organized into three categories. Their first category, IBEX Connect, offers: 

  • End-to-end security
  • Workforce management
  • Business intelligence
  • Digitally-fluent agents
  • 30 contact centers

The second category is IBEX Digital, which provides services such as: 

  • Social advertising
  • End-to-end Ad Tech
  • Performance marketing
  • Display advertising

Last is IBEX CX, a platform that focuses on customer feedback. CX monitors social media, utilizes multiple forms of surveys, and provides feedback analysis so businesses can succeed in the digital market.

IBEX’s pricing

IBEX does not list their pricing options on its website. Each partnership is different, so every price is different.

How IBEX outshines its competition

IBEX has plenty of competitors but outshines most of them due to its loyal clientele. 

They continue to be the choice of Fortune500 companies because they provide

  • Worldwide customer support outsourcing
  • Chat and email office support
  • Interactive voice response tools
  • Business and consumer inbound/outbound telesales and technical support

IBEX consistently grows in size and revenue each year, creating careers and partnerships between some of the biggest brands and customers.

Key executives

Bob Dechant (CEO)

As CEO, Bob has implemented the CX 2.0 platform, a revolutionary outsourcing tool that is tech-driven. Since he became CEO in 2015, Dechant has significantly grown revenue and EBITDA at IBEX. 

Christy O’Connor (Chief Legal Officer)

With over 25 years of experience in the legal field, Christy O’Connor is a powerhouse for IBEX and its legal team. As CLO of IBEX, she has legal control over locations in 18 countries. She specializes in ISO compliance law, security compliance, and corporate governance.

IBEX reviews and comparisons

Most reviews for IBEX are not from clients – they’re from employees. IBEX is one of many BPO companies in Washington, DC, with MaxBPO and Morae Global in reach; those institutions would be solid comparisons in the future.

IBEX’s contact information

IBEX’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 202-289-9898 .


IBEX news, podcast & articles

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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