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Hinduja Global Solutions

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About

A global leader in BPO and optimizing the customer experience lifecycle, HGS is helping make its clients more competitive every day. HGS combines technology-powered services in automation, analytics and digital with domain expertise focusing on back-office processing, contact centers and HRO solutions to deliver transformational impact to clients. Part of the multi-billion dollar conglomerate Hinduja Group, HGS takes a true “globally local” approach, with over 44,000 employees in seven countries

What Hinduja Global Solutions offers its clients

Customers want the right answer, fast. HGS seamlessly engages them to drive revenue, balance costs, and deliver the best possible experience, while optimizing customer satisfaction and retention. Our suite of industry-focused solutions delivers an optimized experience in today's digital world. HGS supports your business behind-the-scenes to stay competitive and continuously improve outcomes.

How Hinduja Global Solutions outshines the competition

HGS designs and implements an effortless customer experience using digital channels, analytics, automation and digital marketing. After listening to your challenges, we craft a strategic plan unique to your business. We then walk teams through the transformation process with confidence and clarity before efficiently implementing a custom solution. We're here for the long haul. After partnership launch, we iterate to unlock untapped potential by managing costs or growth through innovation.

Hinduja Global Solutions company structure

HGS is a subsidiary of the Hinduja Group, a multi-billion dollar conglomerate. HGS began in 1993 as Ashok Leyland Information Technology, providing information technology services. In 2000, it merged with Hinduja Finance Corporation to form HGS. 2003 marked a milestone with the acquisition of Customer Contact Center Inc., a call center company in the Philippines. In 2007, it acquired AFFINA LLC, in the US and in 2010, UK-based Careline Services. In 2011, it acquired Canadian-based OLS.

Sample highlight service offering of Hinduja Global Solutions

In today’s smart shopper marketplace, it’s critical to create brand awareness and educate consumers during the research phase of the journey. At HGS, we have an in-house digital agency equipped with robust solutions designed to attract new buyers into the lead generation pipeline.No matter what product or service you’re selling, we have expert sales professionals and licensed agents who are well trained at acquisition as well as cross-selling/up-selling strategies.

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Contact information

02 434 5123

https://www.teamhgs.com/

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About Hinduja Global Solutions: Review and comparison

Hinduja Global Services (HGS) is a global leader in business process management (BMP) service that supports all phases of the customer service process. HGS makes clients more competitive by assisting companies in traditional and digital customer service. 

This BPO specializes in healthcare BPM to help health industries keep their customers as happy as possible throughout all stages of service. They also work with enterprises in many categories, such as:

  • Automotive
  • Banking and financial 
  • Consumer electronics
  • Consumer packaged goods
  • Insurance
  • Public Sector
  • Retail and eCommerce
  • Telecom
  • Travel and hospitality 

Hinduja Global Solutions Outsourcing

HGS’ main headquarters is in Lisle, Illinois, USA, but they have offices in:

  • Brentford, England, UK
  • Dartmouth, Nova Scotia, Canada
  • Bangalore, India
  • Quezon City, Philippines
  • Kingston, Jamaica

The company also has a presence in the UAE. 

Hinduja Global Solutions’s BPO services and pricings

HGS is a public BPO that offers clients services to improve their customer service. The company combines automation, analytics, and digital transformation to help its clients reach their customer service goals. 

This BPO focuses on back-office processing, contact centers, traditional and digital customer care, and HRO services using innovative outsourcing solutions to keep them at the top of their game. 

HGS’s pricing

HGS’ pricing depends on the project. Interested clients can contact the company to receive an accurate price estimate. 

How Hinduja Global Solutions outshines its competition

HGS is always available to help a client or listen to their customer’s needs with offices worldwide. They aim to make a company more competitive by giving their customers the services and interactions they want. 

This BPO is also an expert at cultural diversity to provide a client and their customers with the most outstanding services possible. They work to value diversity in all aspects of their business and staffing. 

IAOP recognized HGS for 2021 Excellence in Strategic Partnership, and Garter recognized them as leaders in the 2021 Magic Quadrant. Their award-winning record means that others have noted them as a quality company that focuses on the needs of their clients. 

Key executives

Pushkar Misra (President and CEO)

Pushkar Misra has been the president and CEO of HGS since January of 2004. Misra works in the Philippines office and has a Master’s degree in Business Administration from the Indian Institute of Management in Ahmedabad. 

Murthy Narasimha (President)

Murthy Narasimha became president at HGS’ main headquarters in April of 2008. Narasimha is responsible for development and delivery in North America. 

Hinduja Global Solutions reviews and comparisons

HGS is an award-winning industry that has been delivering excellence for years. A trusted name in offshore customer service, this BPO is skilled at providing its clients with top service to make their business more competitive. 

Productive, organized, and well-trained staff ensure that clients receive fantastic service. Employees work around the clock in seven different countries, spanning several time zones so that a client’s customers can always enjoy the attention they need when they need it. 

The BPO’s website offers dozens of case studies that showcase in detail the success that they have brought to clients across a multitude of industries. 

Hinduja Global Solutions’s contact information

Hinduja Global Solutions’s main headquarters is located in:

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Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 02 434 5123.

References

https://www.glassdoor.com/Overview/Working-at-Hinduja-Global-Solutions-EI_IE368746.11,35.htm

https://www.crunchbase.com/organization/hinduja-global-sol

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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