Hello Contact

Hello Connect is a female-owned outsourcing and business process services company, registered in South Africa and the United Kingdom. We specialize in delivering reliable, high-quality BPO solutions to international clients, including inbound and outbound call services, AI-assisted customer support, and back-office process management. With a flexible, scalable model, Hello Connect helps businesses streamline operations, reduce costs, and improve customer satisfaction while maintaining compliance and governance standards in both jurisdictions.

What Hello Contact offers its clients

At Hello Connect, we combine experienced human agents with AI-driven tools to provide cost-effective, high-quality outsourcing solutions. Unlike traditional BPOs, we offer flexible, scalable service packages tailored to each client’s needs, ensuring fast onboarding, transparent reporting, and consistent performance. Our dual registration in South Africa and the UK allows clients to confidently work with us in multiple markets, knowing their operations are fully compliant.

How Hello Contact outshines the competition

Hello Connect stands out by offering women-led leadership, agile decision-making, and dual-country compliance. We blend human expertise with AI support to deliver enhanced productivity and superior quality. Our team focuses on accountability, responsiveness, and proactive problem-solving, ensuring clients experience measurable improvements in efficiency and customer satisfaction.

To make outsourcing truly effortless, we have developed a real-time client dashboard that provides instant reporting and full transparency, eliminating the need for micromanagement. At Hello Connect, we believe outsourcing should come with peace of mind, so our clients can focus on growing their business while we manage their operations reliably and efficiently.

Hello Contact company structure

Hello Connect is a female-owned, privately held outsourcing and business process services company, registered in both South Africa and the United Kingdom. The company operates under a single-shareholder ownership structure, with centralized management oversight that ensures clear governance, accountability, and agile decision-making. This structure enables Hello Connect to maintain operational efficiency, quality control, and scalable service delivery for international clients.

Sample highlight service offering of Hello Contact

BPO seat leasing starting at $499 per month, including training, QA, and AI-assisted reporting for each agent.