Global Bilgi

Global Bilgi was established in 1999 as part of the Turkcell Group company. 

Beyond telecommunications, the company leverages its extensive industry knowledge to provide services in finance, insurance, retail, e-trade, transportation, energy, and the public sector. 

Global Bilgi specializes in customer-centric solutions that add value to services such as customer acquisition, telesales, technical support, customer loyalty, collection, customer data management, and experience analytics.

This firm is committed to delivering a unique digital experience. It goes beyond traditional solutions to offer next-generation digital products, including Robotic Process Automation (RPA), Digital Assistants, and Speech Analytics. It aims to assist its customers in adapting to the digital age.

Global Bilgi enhances customer experiences for various brands through its workforce of over 16,000 employees across 14 locations in Turkey. 

This customer experience solution provider offers value-based pricing models that actively contribute to its customers’ satisfaction levels, sales and collection targets, and cost reduction objectives. 

It acts as a strategic partner with industry expertise. This enables corporate customers to focus on their core businesses while minimizing operational costs in non-specialized areas.

Global Bilgi’s featured services are divided into five categories, namely:

Digital services

• Cloud contact center
• Interactive Voice Response Systems (IVR)
• Customer Management Platform (CMS)
• Chat/bot
• Video call center
• Enterprise Content Management (ECM)
• Social media management
• Speech analytics
• Global Bilgi digital assistant
• Robotic Process Automation (RPA)
• Digital helpdesk

Customer Services 

• Call center
• Information technologies technical services 
• Home agent
• Back office 

Sales 

• Sales management 
• Portfolio management 

Collection

• Early stage collection service
• Late stage collection service 

CustoMeter

• Customer experience design
• Research management 
• Quality management 

Global Bilgi’s pricing

Firms interested in availing of Global Bilgi’s services may submit their inquiries by filling out the form provided on its website’s contact page. 

Gloabl Bilgi lives by its core values: “Offering an Unmatched Digital Experience for Our Employees and Customers” – crafted with the awareness of shaping the digital future.

Its “Employee Experience Project” involves meticulously designing every step of the process for Global Bilgi colleagues, starting from their initial awareness of the company. 

This company firmly believes that a positive customer experience begins with a positive employee experience. 

Global Bilgi has also bagged the following awards over the past few years:

• Best Employer of Europe
• Best Skill Management Application With #buradakariyervar
• Best Improvement Application with Techno Camp
• Best Improvement Application For Employee with Focus Agile
• Stevie Awards for Great Employer 

Global Bilgi’s current list of key executives and decision-makers is not publicly available as of this writing.

The Outsource Accelerator team will update this section as soon as this information is available.

Global Bilgi received a rating of 3 stars based on 199 reviews on Indeed. 

This indicates the overall feedback and satisfaction level from individuals who have shared their experiences and opinions about the company on the platform.

Global Bilgi’s main headquarters is located in:

str., Mytropolyta Vasylia Lypkivskoho, 45, NEST Business Centre,, 03035, Kyiv city, Kyiv

Further, you may virtually reach out the company through the following contact information:

Website https://www.globalbilgi.com.ua/en

LinkedIn https://www.linkedin.com/company/global-bilgi-ukraine/

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