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3.9/5 • Glassdoor rating


“Genpact, a digital business process management and services provider, started off in 1997 as a business unit of General Electric. In 2005 it became an independent unit to serve clients beyond GE and in 2007 became a publicly traded company. In a matter of two decades, it grew in leaps and bounds. In 2005 they had 19000+ employees. December 2016 that number stood at 77000+ with important offices in New York City, Palo Alto, London, and Delhi.

They have keyed the word Lean Digital which integrates lean principles (creating value for customers with limited resources), design conceptualization, analytics and digital technologies with their domain and their extensive knowledge of the industry. Their service comes broadly in two forms: domain enabled solutions and digital operations. Their experience at GE has helped develop a culture that focuses on customers’ needs and requirements, teamwork and the striving for continuous improvement. This is what they believe led to them having a 90% + contract renewal rate.

Their services range from customer service to finance and accounting to collections, IT managed services, application services to procurement. The industries covered by them are equally varied.

Present in 23 countries across all continents, they believe they are generating impact for companies. In two decades there’s been no looking back and they believe, rightly, that they have changed the definition of business process service.



Public or Private


Seats or staff



$1 bil. - $5 bil.





Patrick Lopez , Vice President

Year Founded


Countries of fulfillment




Contact information


About Genpact: Review and comparison

Genpact is a business process outsourcing (BPO) and information technology services provider founded in 1997. While headquartered in New York, the firm’s operations span the globe. 

With more than 10,000 employees and its own innovative artificial intelligence-based platform, Genpact Cora, the BPO company can “connect every dot, reimagine every process, and reinvent companies’ way of working.” 

Genpact has been a solutions provider for global Fortune 500 companies and reported $3.7 billion in total revenue in the final quarter of 2020.

Genpact Outsourcing

Genpact aims to reimagine the business process, primarily through digital means. This firm accelerates growth for businesses, but the impact goes far beyond. Genpact influences the world around those businesses; for their customers, their employees, and their communities. 

In its pursuit of positive global impact, Genpact partnered with Fast Company, the world’s leading business magazine, and Bento, a service that allows families in need to more easily find nutritious meals. The firm is lending its digital expertise to help Bento attain its goal of providing 1 million meals per month to those in need.

Genpact’s BPO services and pricings

As a central figure in Information Technology, Genpact offers these services:

  • Commercial lending and leasing
  • Cora Collections
  • Cora customer support
  • Mortgage and loan origination services
  • Onboarding and activation
  • Property and casualty claims management
  • Property and casualty underwriting
  • Sales and commercial
  • Trade promotions management
  • Wealth management

Genpact has worked extensively with Fortune 500 companies, but the firm’s services are not limited to these corporate giants. Genpact is involved in private equity, insurance, health care, hospitality, energy, and the automotive industry and has played a significant part in assisting small businesses.

Genpact’s pricing

Genpact offers an extensive variety of services and products. Pricing varies depending on needs. However, in addition to standardizing business processes, Genpact claims a 41% cost reduction in finance for consumer goods companies and a 60% increase in productivity for hospitality companies.

How Genpact outshines its competition

“The relentless pursuit of a world that works better for people.” This is Genpact’s mantra representing the company’s purpose. It is referred to as the firm’s North Star and is indicative of Genpact’s impact on not just its clients but the world. As outlined on its website, Genpact has been involved in the following:

  • During a health crisis, ensuring workers have protective equipment
  • Giving those disproportionately affected by COVID-19 access to job opportunities
  • Dedicating more than 10 million hours into building Genpact’s digital learning platform
  • Contributing to a diverse, inclusive, and equitable workspace and world
  • Helping create a sustainable way of living in our environment

Genpact also believes in corporate social responsibility, supporting more than 61,000 volunteer workers around the world, and partners with more than 70 clients in its corporate social responsibility program.

Key executives

“Tiger” Tyagarajan (CEO)

“Tiger” Tyagarajan became chief executive officer of Genpact in 2011 and was involved in pioneering a new business model. He serves on the Board of Catalyst, consisting of some of the world’s most powerful CEOs who help build workplaces for women.

Ezra Baylin (Head of Corporate Development and Mergers & Acquisitions)

Ezra Baylin joined Genpact as head of corporate development in 2016. He played a vital role in Towers Watson’s reinsurance brokerage business sale to Jardine Lloyd Thompson Group.

Genpact reviews and comparisons

Overall, Genpact has a high approval rating among its client base. The firm also has received numerous accolades and awards. In 2020, Genpact was awarded No. 1 in HFS Finance and Accounting Outsourcing. Fast Company also chose the BPO company as one of the top 100 Best Workplaces for Innovators.

Genpact’s contact information

Genpact’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 919899103204.


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