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Fusion BPO

3.3/5 • Glassdoor rating


For the past 33 years, we’ve been using new technology and the power of human connection to bring brands closer to their customers through a variety of BPO services.

We as a BPO company strengthen this commitment with our 10000+ strong support experts operating across 25 locations in 12 countries, from development to deployment: United States, United Kingdom, Albania, Morocco, India, Philippines, Colombia, Canada, El Salvador, Jamaica,

What Fusion BPO offers its clients

Fusion, the global BPO company with the “POWER OF HUMAN CONNECT”, brings the latest innovative technologies, ingenious insights, and human elements together to deliver peerless customer engagements consistently.

From strategy development to deployment, we are committed to delivering excellence in every sector to bridge the gap between your business goals and customer expectations.

At Fusion, we are driven to deliver efficient customer-centric contact center solutions outsourcing for superior CX.

How Fusion BPO outshines the competition

With a massive global workforce comprising over 13,000+ expert professionals in 25 locations across 12 countries, Fusion BPO delivers competent onshore, nearshore, and offshore contact center solutions to international businesses.

Our strategized communication model and service infrastructure allow us to deliver superior customer engagements in more than 40 languages, allowing our clients to deliver customized engagements in their customers’ native languages, ensuring effective communication.

Fusion BPO company structure

Fusion BPO, a Fusion Group Company, was co-founded by Pankaj Dhanuka and Kishore Saraogi in 2004.

Over the years, we have continued to grow and expand our reach to include multiple global locations on four continents.

Today, we are recognized as an industry leader in the global BPO sector, ushering in the next era of services that improve customer satisfaction & exceed the expectations of clients & customers alike.

We aim to use digitalization to pioneer change in the shared services industry.

Sample highlight service offering of Fusion BPO

At Fusion, we pride ourselves on our ability to deliver competitive prices unmatched anywhere else in the world.

While our standard prices can be anywhere between $15 and $25 an hour per agent, we also offer personalized service offerings with customized prices to match all budgets.

We foster a culture of collaboration, working with our clients to identify challenges in their operations and pain points in customer service deliveries to design appropriate strategies for swift resolutions.



Public or Private


Seats or staff



$1 bil. - $5 bil.

  • Ecommerce
  • Education
  • Energy
  • Financial Services
  • Government
  • Hardware Tech/IT
  • Healthcare
  • Manufacturing
  • Public Utilities
  • Telecoms
  • Transportation
  • Travel




Year Founded


Countries of fulfillment
  • Australia
  • Canada
  • United Kingdom
  • United States
  • Customer Service
Contact information


About Fusion BPO: Review and comparison

Fusion Global Business Solutions (formerly Fusion Business Solutions) delivers IT solutions and Customer Service Management to companies around the world. Founded in 1998, the London-based firm specializes in IT service management and IT operations to optimize business processes for companies of all sizes. 

The Fusion team focuses on key performance indicators to craft custom roadmaps for each company they work with. Fusion Global Business Solutions helps customers start, revamp, or scale their businesses to meet company goals.

With more than 200 employees serving over 250 companies worldwide, Fusion Global Business Solutions boasts over 35 million users. The company reports surpassing the $28 million mark in 2016. 

Fusion BPO Outsourcing

Fusional Global Business Solutions maintains a center of operations in London, specifically Hounslow. Over the past ten years, the company expanded to additional locations in Chicago, New York, Munich, Sofia, Madrid, and Indore. 

The firm focuses on security and hiring the most experienced, committed team members. They hold ISO27001 and Cyber Essentials Plus certifications and became a BMC Platinum partner in 2018.

Fusion BPO’s BPO services and pricings

Customers can tap Fusion Global Business Solutions for assistance in several IT-related areas, including:

  • AI-powered optimization
  • Security and optimization improvement
  • Robotic Process Automation and Bots
  • Workload Cloud Migration
  • ITSM and IT Operations Management
  • BMC software solutions

The firm offers a range of IT consulting services designed to improve business processes to improve efficiency and encourage growth. Fusion Global Business Solutions strives to provide custom answers for businesses across many industries.

Fusion Global Business Solutions’ pricing

Since the company offers multiple services and creates custom solutions for each customer, pricing is not listed on the website. Interested businesses should reach out to Fusion Global Business Solutions to discuss their needs and obtain an estimate.

How Fusion BPO outshines its competition

Fusion Global Business Solutions strives to “deliver measured outcomes” using “AI-powered service management and operations.” According to the company website, they offer ways to:

  • Optimize and automate workflows
  • Improve productivity throughout the company
  • Reduce costs

This firm claims to have some of the most trusted staff in the industry with all of the experience, training, and certifications necessary to deliver secure, efficient solutions.

Key executives

  • Mark Lyttle (Founder)

Lyttle founded the company in 1997, facilitated the buyout from Horizon Technology Group in 2002, served as CEO until 2016, and remains a non-executive Chairman of the Group. He’s a former Olympian in sailing and still competes.

  • John Mohan (CEO)

Mohan joined the Fusion team in 2000 and advanced through the company since. He became COO in 2010 and took over as CEO in 2016. Previously, he worked for Bechtel and in the commercial construction industry.

  • Gary Pruden (Chief Technology Officer)

Pruden became chief technology officer more than 15 years ago and remained a steadfast member of the Fusion team. He’s committed to finding innovative answers and streamlining processes to meet goals.

Fusion BPO reviews and comparisons

Other than some customer stories on the website, Fusion Global Business Solutions has limited review information available. Since we didn’t find customer reviews, we would advise comparing similar businesses across the UK and USA.

Fusion BPO’s contact information

Fusion BPO’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call .

Fusion BPO news, podcast & articles

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Fusion BPO videos & images

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 2,300+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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