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Fusion BPO Services

About

At Fusion BPO, we hire and train the best of agents. We have a professional group of agents dedicated to serving your business at any cost. Replete with advanced as well as cutting-edge technology and a global delivery model, we are capable of offering vertically integrated BPO services that include but are not limited:

  • Outbound Call Center Services/Inbound Call Center Service
  • Customer Services
  • Order Taking
  • Help Desk Services
  • Answering Services
  • Transcription Services
  • Collection Service

What Fusion BPO Services offers its clients

Fusion offers a unique combination of excellence, expertise, and efficiency to its clients. With empathy, integrity, chasing growth, and commitment embedded in our core values, we are a company that leaves no stones unturned to bring our clients the best possible results. As a multichannel, omnichannel, and multilingual IT/ITES solutions provider with a presence in 9 countries, we offer a vast range of call center services customized to meet our clients' unique business needs.

How Fusion BPO Services outshines the competition

Fusion is a multichannel, omnichannel, and multilingual IT/ITES solutions provider with core values such as - empathy, efficiency, diversity, chasing growth, integrity, and commitment. These values make us more human, agile, diverse, globally accessible, yet locally reliable. And that helps us stand out. Also, we are a company driven by commitment and innovation and yet powered by humans, which helps us build better relationships with the customers and go above and beyond our duties.

Fusion BPO Services company structure

The Board of Directors of Fusion consists of Mr. Pankaj Dhanuka, CEO and Co-Founder of Fusion, and Mr. Kishore Saraogi, Co-Founder and Director of Fusion. Fusion is thriving under their leadership.

Sample highlight service offering of Fusion BPO Services

At Fusion, we offer a wide range of call center services meeting the needs of a modern business. From multichannel and omnichannel call center solutions to support in over 40 languages from onshore, offshore, and near-shore locations – we offer it all. Our key service offerings include – voice process, non-voice process, KPO services, live chat support services, collection services, quality assurance, and many more. We have also expanded our service offerings beyond traditional BPO offerings.

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Industries
  • Ecommerce
  • Education
  • Energy
  • Financial Services
  • Government
  • Hardware Tech/IT
  • Healthcare
  • Manufacturing
  • Public Utilities
  • Telecoms
  • Transportation
  • Travel

Highlights

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Details

Executive

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Countries of Fulfillment

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Sectors
  • Customer Service
Contact information

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Social media

Fusion BPO Services videos & images

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO)

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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