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Fusion BPO Services

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For the past 33 years, we’ve been using new technology and the power of human connection to bring brands closer to their customers through a variety of BPO services.

We as a BPO company strengthen this commitment with our 10000+ strong support experts operating across 25 locations in 12 countries, from development to deployment: United States, United Kingdom, Albania, Morocco, India, Philippines, Colombia, Canada, El Salvador, Jamaica,

What Fusion BPO Services offers its clients

Fusion, the global BPO company with the “POWER OF HUMAN CONNECT”, brings the latest innovative technologies, ingenious insights, and human elements together to deliver peerless customer engagements consistently.

From strategy development to deployment, we are committed to delivering excellence in every sector to bridge the gap between your business goals and customer expectations.

At Fusion, we are driven to deliver efficient customer-centric contact center solutions outsourcing for superior CX.

How Fusion BPO Services outshines the competition

With a massive global workforce comprising over 13,000+ expert professionals in 25 locations across 12 countries, Fusion BPO delivers competent onshore, nearshore, and offshore contact center solutions to international businesses.

Our strategized communication model and service infrastructure allow us to deliver superior customer engagements in more than 40 languages, allowing our clients to deliver customized engagements in their customers’ native languages, ensuring effective communication.

Fusion BPO Services company structure

Fusion BPO, a Fusion Group Company, was co-founded by Pankaj Dhanuka and Kishore Saraogi in 2004.

Over the years, we have continued to grow and expand our reach to include multiple global locations on four continents.

Today, we are recognized as an industry leader in the global BPO sector, ushering in the next era of services that improve customer satisfaction & exceed the expectations of clients & customers alike.

We aim to use digitalization to pioneer change in the shared services industry.

Sample highlight service offering of Fusion BPO Services

At Fusion, we pride ourselves on our ability to deliver competitive prices unmatched anywhere else in the world.

While our standard prices can be anywhere between $15 and $25 an hour per agent, we also offer personalized service offerings with customized prices to match all budgets.

We foster a culture of collaboration, working with our clients to identify challenges in their operations and pain points in customer service deliveries to design appropriate strategies for swift resolutions.



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Seats or staff




  • Ecommerce
  • Education
  • Energy
  • Financial Services
  • Government
  • Hardware Tech/IT
  • Healthcare
  • Manufacturing
  • Public Utilities
  • Telecoms
  • Transportation
  • Travel


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Year Founded


Countries of fulfillment
  • Australia
  • Canada
  • United Kingdom
  • United States
  • Customer Service
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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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