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Fusion BPO Services El Salvador

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About

We started our operations from El Salvador in 2014, and now we have a strong team of 900+ skilled agents running our operations from our El Salvador call center. From here we offer highly resourceful multichannel and multilingual Call Center outsourcing services in El Salvador to businesses across the Americas.

What Fusion BPO Services El Salvador offers its clients

Our service offerings for Business Outsourcing in El Salvador include customer support, sales support, lead generation, order assistance, back-office management - across channels.

How Fusion BPO Services El Salvador outshines the competition

The population in El Salvador is highly educated, service-oriented, culturally diverse, and cost-competitive to boot. These ideal characteristics combined with multilingual Call Center outsourcing services in El Salvador make it a great outsourcing destination.

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https://www.fusionbposervices.com/location-el-salvador/

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About Fusion BPO Services El Salvador: Review and comparison

As a private BPO provider, Fusion BPO Services specializes as a privately-owned business in the outsourcing and offshoring industries. With an annual revenue of $50 to $100 million per year, Fusion BPO Services and its 7,000+ staff members know what they are doing.

Fusion BPO Services provides services across the United States as well as in India. With seventeen years of experience and counting, Fusion BPO Services offers outsourcing and offshoring services to over one hundred clients across the globe, thanks to its nine major call centers.

Fusion BPO Services El Salvador Outsourcing

Fusion BPO Services has centers located in the United States, Canada, the United Kingdom, El Salvador, India, Albania, the Philippines, and Jamaica. 

In the United States alone, there are five Fusion BPO Services call centers. All five U.S.-based call centers offer affordable and high-quality customer service. Whether your customers speak Spanish or English, the team of call center agents can help answer any and all questions that they have. 

The services offered by the Fusion BPO Services call centers in the United States include voice processing, non-voice processing, live chat support, placing orders, answering questions, collection services, lead generation, automation solutions, quality assurance, and so much more! 

Fusion BPO Services El Salvador’s BPO services and pricings

Fusion BPO Services provides an array of services across multiple industries. Starting with the services provided by Fusion BPO, clients can expect to receive assistance with both offshoring- and outsourcing-related customer engagement, data marketing, digital solutions, and additional capabilities. 

Customer Engagement 

  • Customer Service 
  • Tech Support 
  • Live Chat Options 
  • Social Media 
  • E-mail Marketing 

Data Marketing 

  • Lead Generation 
  • Data Validation 
  • Co-Registration 

Digital Solutions 

  • RPA
  • WFM
  • FAQ 
  • S2T 

Additional Capabilities 

  • Contact Tracing 
  • Work-at-Home 
  • Right Sharing 
  • Multi-Lingual 
  • Omni-Channel 
  • Quality Assurance 
  • KPO Services

Fusion BPO pricing 

At Fusion BPO Services, we ensure that our pricing model aligns with your needs and the extent of the assistance you are interested in receiving. As such, Fusion BPO Services makes it a point to always offer affordable and reasonable prices to all clients. 

Since the needs of every business will differ depending on the goals and nature of your company, we ask that you reach out to Fusion BPO directly if you would like to receive a quote from Fusion BPO Services. 

How Fusion BPO Services El Salvador outshines its competition

Fusion BPO Services maintains its compliance with all requirements by staying up-to-date on certificates. The outsourcing company is also affiliated with an array of brands that serve as testaments to the credibility and authority of Fusion BPO Services. 

Fusion BPO Services is certified by the following organizations: 

  • Payment Card Industry (PCI) 
  • The Health Insurance Portability and Accountability Act (HIPAA) 
  • AICPA Service Organization 2 
  • AICPA Service Organization 3 
  • Information Security Management System (ISO) 27001 
  • Information Security Management System (ISO) 27002 
  • Ministry of Micro, Small, & Medium Enterprises (MSME) 
  • The National Association of Software and Service Companies (NASSCOM 

Key executives

Pankaj Dhanuka (CEO)

Pankaj Dhanuka is the CEO of Fusion BPO Services. As a graduate of The Institute of Chartered Accountants of India, Dhanuka is proficient in all-things technology and engineering. 

Kishore Saraogi (Director)

As the director of Fusion BPO Services, Kishore Saraogi is also a co-founder of the company alongside Pankaj Dhanuka. As a former finance major and a graduate of St. Xavier’s College in Kolkata, India. His educational background suits him well in the role of director and co-founder of a major BPO company. 

Fusion BPO Services El Salvador reviews and comparisons

According to Indeed, former employees have applauded Fusion BPO Services for its positive work environment and favorable management team. There are reportedly no bad days at Fusion BPO Services, and some former employees have stated that the workplace is both fun and productive! 

Fusion BPO Services El Salvador’s contact information

Fusion BPO Services El Salvador’s main headquarters is located in:

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Further, you may virtually reach out the company through the following contact information:

References

https://www.glassdoor.com/Overview/Working-at-Fusion-BPO-EI_IE476416.11,21.htm

https://www.crunchbase.com/organization/fusion-bpo-services

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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