View all outsourcing firms

First Call Resolution

3.5/5 • Glassdoor rating


FCR has built a new class of high-quality, domestic-based contact center and business process outsourcing solutions. Our mission is to provide innovative support for innovative companies.



Public or Private


Seats or staff



$250 mil. - $500 mil.





Katheryn Carnahan, President

Year Founded


Countries of fulfillment




Contact information


About First Call Resolution: Review and comparison

FCR is a customer-focused Business Process Outsourcing (BPO) organization that provides contact center and customer service experiences to its customers. Connecting American talent to innovative startups and scale-ups, this BPO operates using flexible, specialized teams to prioritize innovation. FCR aims to support their clients as they grow their brands and develop a strong customer service experience to not only attract new customers but to maintain existing customers.

This company provides industry-specific solutions to unique client needs, working in industries such as early-stage and hypergrowth, education, healthcare and insurance, lifestyle and entertainment, retail and eCommerce, and travel and hospitality.

First Call Resolution Outsourcing

FCR headquarters are located in Eugene, OR. Fulfilling client expectations in Montana, Mexico, and Poland, this BPO provides near-shore and off-shore services in technical support, quality assurance, and workforce management from projects built around the world. 

The company brings jobs and employment opportunities to the many communities in which they build their projects, offering Work from Home programs to build a remote workforce for clients in need of online support.

FCR has colleagues both near and off-shore and throughout Europe to support clients with additional language needs and those who may need workforces located outside the US.

First Call Resolution’s BPO services and pricings

FCR provides innovative solutions and the following services:

  • Call Center Outsourcing
  • Business Process Outsourcing
  • Teleservices
  • Email and web chat support
  • Help desk
  • Backoffice solutions
  • Contact center outsourcing
  • Customer service
  • Customer experience
  • Email, phone, chat, social media support
  • Customer service operations

FCR’s pricing

Pricing for FCR’s services depends upon the client’s needs and the services provided. We recommend reaching out directly through their Contact Us page.

How First Call Resolution outshines its competition

FCR focuses on innovative solutions to provide support to organizations as they grow their teams, manage demand surges, and automate customer service experiences. By building projects around the world, this BPO accommodates the needs of growing companies and startups with customized solutions as their clients push the boundaries of innovation.

Founded in 2005, FCR gathered an impeccable reputation in the industry over the last sixteen years. By creating a positive environment for employees to thrive, clients receive an impassioned and flexible workforce specialized for their individual needs and industry standards.

Key executives

Katheryn Carnahan (President)

Katheryn Carnahan began as Senior Director of Operations in 2009, and over the next twelve years worked in operations management positions with increasing responsibilities until she reached her current position as President.

Matt Trebb (Group Vice President of Operations)

Matt Trebb became Group Vice President of Operations in 2020 after twenty years of experience in BPO operations and management.

Scott Fessler (VP of Operations)

Scott Fessler started at FCR as a Site Director and worked his way up over the last three years to Vice President of Operations. He has over twenty-five years of experience in operations and outsourcing.

First Call Resolution reviews and comparisons

While no direct reviews are available, FCR provides top-tiered BPO services, and we recommend comparisons between this company and other leading, innovative BPO providers in the midsize range in the US.

First Call Resolution’s contact information

First Call Resolution’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 541-957-8654.


First Call Resolution news, podcast & articles

No news, podcast & articles available for this BPO

First Call Resolution videos & images

No videos & images available for this BPO

Start your
journey today

  • Independent
  • Secure
  • Transparent

About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 2,300+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

Contact Company

This contact feature is reserved for client and partner inquiries only. Submissions by vendors or job seekers are not connected.