ContactPoint 360

ContactPoint 360 is a business process management contact center solutions and Business Process Outsourcing (BPO) services provider. The company holds headquarters in Ontario, Canada. The BPO company has provided people-focused and analytical outsourcing solutions to markets around the globe since 2007.

The award-winning BPO company focuses on providing end-to-end BPO solutions through insights and analytics for an efficient customer journey.

Operating for over fourteen years in the telecommunication industry has resulted in ContactPoint 360 expansion to many office locations, including Toronto, Montreal, Bogota, Colombia, Medellin, Colombia, Athens, Greece, Gurugram, India, Cebu, Philippines, Monterrey, Mexico, and Montego Bay, Jamaica.

The company currently runs with a team of between 1000 and 5000 employees and reports annual revenue reaching $204 million.

The BPO firm offers a hybrid-shoring approach, proprietary CP360 PRO technology, tailored software development BPO solutions, and comprehensive omnichannel call center services.

In addition, ContactPoint 360 provides its communication services through several different engagement channels, including voice, chat, email, apps, and social media. Companies interested in employing the company’s services can connect with through its talk-to-us page.

Additionally, ContactPoint 360 is certified as a Great Place to Work by Great Place to Work Institute Canada based on feedback from the company’s employees.

ContactPoint 360 is a hybrid-shoring omnichannel outsourcing provider that offers the following outsourcing services:

• Omnichannel support
• Data insights and personalization services
• Multilingual services
• Process automation
• Performance and productivity analytics
• AI & speech analytics software
• Risk analysis
• Intelligent call routing
• Secure remote worker technology and compliance
• Redundant power system and servers

The company services multiple industries, such as:

• Healthcare 
• Energy and utilities 
• Automotive 
• Travel and tourism 
• Technology 
• Government
• Insurance 
• Financial services 
• Retail

ContactPoint 360’s pricing

ContactPoint 360’s handles pricing through a one-on-one consultation with clients through discussing business needs and professional requirements.

The firm proudly adheres to its six essential service specializations that provide the following benefits:

• Customer care relations development that supports client growth
• Customer retention converts potential cancellations into long term customers
• Account receivable management that achieves a high recovery rate
• Back-office support that utilizes data, analytics, and insights for an intelligently streamlined back-office
• Technical support that reinforces customer loyalty
• High-quality sales training with cutting-edge technology to achieve sales growth

ContactPoint 360 has been recognized as HIPAA compliant and PCI DSS compliant.

Asad Mirza (CEO)

Asad Mirza has been ContactPoint 360’s Chief Executive Officer since January of 2015. Mirza is recognized for his extensive industry knowledge, based in finance, credit, portfolio management, risk management, lending and loans, strategic planning, and more. His background is in business development, and he has held multiple executive positions.

Daniel Cheung (VP Global Client Services)

Daniel Cheung has been ContactPoint 360’s Vice President of Global Client Services since August of 2021. Cheung is recognized for having over 12 years of experience in sales and channel marketing, along with extensive industry experience in client relationship building and business development.

His skills include customer service, sales, team leadership, account management, marketing, strategy, and new business development.

ContactPoint 360 is an innovative end-to-end hybrid-shoring call center and BPO company in Ontario, Canada, founded in 2007. 

Unfortunately, no reviews currently are published online for ContactPoint 360. However, you can gain further information by comparing this company to other mid-to-large-sized outsourcing companies across the globe.

ContactPoint 360’s main headquarters is located in:

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https://www.crunchbase.com/organization/contact-point-360

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