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Etech Global Services is a servant leader organization committed to making a remarkable difference for each other, our customers, and within our communities. Etech offers a suite of services that includes inbound and outbound customer care, quality monitoring and analytics, email, live chat, technical support, back office support, and software development. Our current partnerships with more than 47 companies include managing upwards of 100 million voice interactions, 20 million chat and email interactions, and 2 million quality monitoring evaluations per year.



Public or Private


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$100 to $500 million (USD)




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Matt Rocco, President

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About Etech: Review and comparison

Etech is a servant leader organization whose goal has always been to provide quality services in the BPO sector. This commitment has earned them the trust of more than 40 reputable companies around the globe and traffic statistics that cannot be easily garnered by any of its peers.

Etech does not just steer the traffic; it manages it with ease. This is proven by the numerous accolades Etech has garnered since its inception in 1997. This reputation is upheld by capable, experienced leaders and an impressive workforce of 3000 driven, tech-savvy, and professional employees. This customer-centered culture is the backbone of Etech’s success.

Etech’s commitment to service and technical proficiency is not only the source of its reputation and awards but also of impressive profits. Etech’s revenue is estimated to be $480M, with the annual growth rate projected to keep increasing.

Etech Outsourcing

Etech believes in the ‘power’ of their ‘people and community. The Etech team is formidable, and they invest in it fully. This is crucial to any outsourcing company that hopes to form meaningful connections with each interaction. The human touch is continuously nurtured within a company’s culture, and Etech has excelled in doing so.

Etech’s BPO services and pricings

Etech is a dynamic outsourcing provider that offers the following services:

  • Contact center services 
  • Quality assurance
  • Development services 
  • Live chat services
  • Speech analytics 
  • Quality monitoring 
  • Omnichannel approach 
  • Performance management 
  • Workforce management
  • Call center services
  • Call center solutions 
  • Contact Centre Solutions

The firm also offers quality monitoring, software development, back-office support, and technical support to prominent and small businesses alike.

Etech’s pricing

Etech has midrange pricing when compared to its competitors. The pricing is fair considering the quality being offered.

How Etech outshines its competition

Etech sets itself apart in the following ways:

  • Servant leadership
  • Customer-focused approach to work
  • Innovative use of all the latest technology
  • State of the art contact centers throughout the USA 
  • Fair pricing and above-average quality assurance

In addition, Etech has been praised for its innovative and fresh servant leadership approach.

Key executives

Dilip Barot (Founder and Chairman)

Dilip Barot is an innovative entrepreneur who uses his vast experience to steer Etech in the most strategic direction for business growth. He has experience working with the investment and management of an astonishing 7000 residences in a short span of 17 years. He is ambitious, experienced and this makes him the best person for the job.

Matt Rocco (President and CEO)

Matt Rocco is a 34-year veteran of the BPO industry who studied, worked in, and eventually managed numerous outsourcing processes. This wealth of knowledge and hands-on experience makes him a formidable force in the industry.


Etech reviews and comparisons

Etech’s strengths lie in its ability to harness the power of experience and innovative mindsets from its top-most leaders and teamwork in its employees. The balance is exemplary. This, together with a commitment to servant leadership and community service, makes Etech an authority in the BPO industry.

Etech’s contact information

Etech’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 1-936-559-2258.


Etech news, podcast & articles

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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