Edge Nova

Edge Nova Solutions is a BPO provider focused on omnichannel customer support and back-office operations, combining trained teams with AI-enabled workflows.

Edge Nova Solutions delivers from the NCR region of India, with dedicated teams covering US, Canadian, UK, and Australian time zones. Its services are designed to provide 24/7 coverage while reducing costs compared with in-house operations.

The company is backed by 25+ years of BPO experience, with its founder having worked in inbound, outbound, and back-office operations since 1999. Edge Nova Solutions also uses a five-stage hiring and vetting process covering prescreening, psychometric testing, subject-matter interviews, functional review, and HR assessment.

What Edge Nova offers its clients

Edge Nova Solutions provides virtual assistant, call center, and non-voice outsourcing services for businesses across multiple industries.

Virtual Assistants: Dedicated support across 14+ specializations, including real estate, e-commerce, healthcare, finance, legal, insurance, property management, and recruiting.

Call Center Services: Inbound and outbound support, lead generation, technical helpdesk, customer service, and debt collection.

Non-Voice Services: Data entry, email support, helpdesk and ticketing, live chat, order processing, and social media management.

Edge Nova Solutions primarily serves real estate, healthcare, e-commerce, finance and accounting, technology, and telecom clients.

How Edge Nova outshines the competition

Edge Nova Solutions combines 25+ years of founder-led BPO experience with dedicated teams trained around each client’s tools and processes rather than shared agent pools. It can deploy teams within 7 days and uses a five-stage hiring process to vet every hire. Its published performance metrics include an average resolution time of 1 minute 12 seconds and a 4.9/5 customer satisfaction score. Edge Nova Solutions also offers no long-term contracts, allowing clients to scale services up or down as their needs change.

Edge Nova company structure

Edge Nova Solutions was founded by an operator with 25+ years of BPO industry experience since 1999, though the company's own site doesn't name the founder directly. We deliver out of the NCR region of India.