Edge Nova

Edge Nova Solutions is a BPO provider focused on omnichannel customer support and back-office operations. It delivers from the NCR region of India, with dedicated teams covering US, Canadian, UK, and Australian time zones, providing 24/7 coverage at lower cost than in-house operations.

What Edge Nova offers its clients

Edge Nova Solutions provides virtual assistant, call center, and non-voice outsourcing services for businesses across multiple industries.

Virtual Assistants: Dedicated support across 14+ specializations, including real estate, e-commerce, healthcare, finance, legal, insurance, property management, and recruiting.
Call Center Services: Inbound and outbound support, lead generation, technical helpdesk, customer service, and debt collection.
Non-Voice Services: Data entry, email support, helpdesk and ticketing, live chat, order processing, and social media management.

It primarily serves real estate, healthcare, e-commerce, finance and accounting, technology, and telecom clients.

How Edge Nova outshines the competition

Edge Nova Solutions trains dedicated teams around each client's tools and processes, rather than pulling from shared agent pools, and can deploy a new team within 7 days. Hiring goes through a five-stage vetting process — prescreening, psychometric testing, subject-matter interviews, functional review, and HR assessment. Published performance metrics include an average resolution time of 1 minute 12 seconds and a 4.9/5 customer satisfaction score. The company also offers no long-term contracts, letting clients scale services up or down as needs change.

Edge Nova company structure

Edge Nova Solutions was founded by an operator with 25+ years of BPO industry experience dating back to 1999. It delivers out of the NCR region of India.