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DOCUMATION SDN BHD provides an fully integrated data and document management services. We support from data input to output management with complete fulfillment services either print and mail or via electronic channels.

Our customers currently from financial institutions, oil & gas, auto industry, direct marketing, town council, education.



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Alex Hee, Managing Director

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About DOCUMATION SDN BHD: Review and comparison

Documation SDN BHD is a data and document process outsourcing company that helps companies transform business data into actionable information. The company is a global leader providing end-to-end services for Input and Output Management. 

Documation delivers custom solutions to organizations, including multi-channel transactional data and documents to customers. Since its inception in 2001, the 100% Malaysian-owned company has been the leader in Business Process Outsourcing in the Asia-Pacific Region (APAC). 

The outsourcing firm helps clients speed up communications via paper and electronic means, improving service delivery. Documation operates an Integrated Output Management Framework to provide effective and affordable solutions and services through email, SMS, and social media.


Documation has a proven track record of delivering successful projects in various industries, including oil and gas, banking and finance, stocks, telecommunication, and government. 

The company’s workforce is at the heart of its success, hiring only the best and brightest brains and equipping them with high-quality coaching and training. They offers world-class infrastructure and high-level analytics to ensure staff outperforms the industry best while maintaining exceptional quality standards.  

Documation has two core values: to deliver premium and reliable services and solutions at the most competitive prices while ensuring customer satisfaction. The second is to perform at the highest level and go the extra mile to achieve client objectives.

DOCUMATION SDN BHD’s BPO services and pricings

According to its website, the company specializes in the following services:

Data Processing Services

  • Data Process Design
  • Document Formatting and Composition
  • Business Reports Generation & Analytics

Document Production Services

  • High-Speed Laser Printing
  • Mail Processing and Fulfilment
  • Returned Mail Management
  • Print on Demand
  • Card Personalization Services

Document Scanning & Digitization Services

  • Data Capturing
  • Document Digitization

Documation’s pricing

The company’s pricing is not displayed on its web pages and will depend on the needs of its customers.

How DOCUMATION SDN BHD outshines its competition

Documation is proud of its eONE, an Electronic Document Management Solution (EDMS) designed to organize and store a wide variety of document types in multiple formats across an entire organization. 

The EDMS focuses only on optimizing active documents and collected data like PDF files, Excel Spreadsheets, and Word Documents. It is a versatile system that enables knowledge workers to arrange and distribute documents in a more effective and improved way, allowing Enhanced integration within the operation.  

Documation provides scalable document management solutions for client statements, insurance policies and notices, through email SMS, mobile applications, and API integration.

Some advantages to this company include:

  • One-View-Of on all statement correspondence with customer
  • Competitive cost for feature-rich enterprise PDF, archiving, e-Delivery, and retrieval
  • More effective ROI on customer investment
  • One repository for client paper and e-statements
  • Full integration with print, e-delivery via email, SMS, Mobile Apps, and API integration

Key executives

Alex Hee (Managing Director)

Alex Hee has been the Founder and Documation’s Managing Director since 2001. He is a graduate of the Universiti Sains Malaysia

Dean Young (Technical Product Manager)

Dean Young has been the Documation Technical Product Manager since 2003. He is a pragmatic professional with over 19 years of experience in the technology sector.

DOCUMATION SDN BHD reviews and comparisons

Documation is a mid-sized document outsourcing provider in Malaysia. The company’s review score is currently unknown.

DOCUMATION SDN BHD’s contact information

DOCUMATION SDN BHD’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 1700-81-93-81.

DOCUMATION SDN BHD news, podcast & articles

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About OA

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The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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