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4.3/5 • Glassdoor rating


Centerfirst is a contact center insights company working solely within the pharmaceutical industry.

We provide high-value guidance and insights through enhanced quality monitoring of internal and outsourced contact center interactions with patients, HCPs, and caregivers. Our services include consulting on quality monitoring programs, evaluating pharma contact center interactions, developing insights from monitoring data, and presenting insights in a way that allows pharma leaders to make confident decisions and ensure their contact centers are achieving industry-leading performance.

As an independent service provider with extensive pharma industry expertise and FDA inspection-ready protocols, we deliver high-quality, unbiased insights at the agent, customer, and program levels that traditional quality monitoring does not. In addition to insights, we provide our clients with transparency into their contact center and ensure adherence to regulatory and compliance protocols.



Public or Private


Seats or staff



$5 mil. - $10 mil.





Pete Guillot, President

Year Founded


Countries of fulfillment




Contact information

(800) 291-3379

About Centerfirst: Review and comparison

Centerfirst specializes in quality monitoring for BioPharma contact centers. They also specialize in regulatory compliance and patient/caller insights. Centerfirst uses Comet, a technologically advanced monitoring software available exclusively for its clients. This state-of-the-art software allows clients to improve how they monitor, collect, and report call data.

In addition to providing outstanding service to clients, Centerfirst offers excellent information on its blog. The blog includes articles and audio clips as well. 

Centerfirst Outsourcing

Founded in 2004, Centerfirst has around 50 employees at the present time. Centerfirst aims to evaluate pharma contact center interactions and monitor data to develop insights to ensure that pharmaceutical contact centers are at their best performance levels. 

Centerfirst monitors many contact center channels, such as email, chat, voicemails, and web inquiries. Services are customized for each client to ensure that each pharma contact company reaches its goals and provides a top-notch patient experience.

Centerfirst’s BPO services and pricings

Centerfirst provides the following services: 

Omnichannel and Multichannel Marketing

  • Email
  • SMS 
  • Instant Messages
  • Calls & Cases

Medical and Commercial Contact Centers

  • Patient Support 
  • Inside Sales
  • Access and Reimbursement 
  • Medical Information

Real-Time Transparency into Contact Center Interactions


  • Customer Insights
  • Regulatory Compliance
  • Agent/Workplace Performance

Other specialized services


  • Quality Monitoring
  • Regulatory Compliance
  • Patient/Caller Insights

You can find details of each service on the company’s website. 

Centerfirst’s pricing

Centerfirst’s pricing is based on each client’s needs. Potential clients can get more information by filling out the contact form on the company’s website.

How Centerfirst outshines its competition

Centerfirst was recognized as one of the Best Places to Work in Indiana by the Indiana Chamber of Commerce. Here are a few other things that set this company apart from others in the industry: 

  • Clients are in the top 20 BioPharma companies in the U.S.
  • Over half of Centerfirst’s specialists work in the healthcare industry. 
  • Around 90% of Centerfirst’s clients have been referred by other clients. 
  • Over 90% of clients renew their services every year. 
  • Centerfirst provides helpful business articles and audio clips on its blog. 
  • Over half of Centerfirst’s monitoring staff work in the medical industry. 

Key executives

Pete Guillot (President) 

Mr. Guillot has over 25 years of experience in the pharmaceutical industry. He holds an MBA from the University of Texas at Austin and certifications in other fields, including accounting and auditing. He was recognized as one of the 100 most influential people in the life sciences industry by PharmaVOICE 100 in 2020.


Wendy Evans (CEO) 

Ms. Evans has been with Centerfirst since 2015 and has a background in program management and client operations. She holds a Bachelor of Science degree in Psychology from Park University.

Hunter Heniser (Senior Director of Sales and Marketing) 

Mr. Heisner holds a bachelor’s degree in Chemistry from the University of Miami. He has a background in data analytics and management. His other areas of expertise include regulatory compliance and risk stratification.

Centerfirst reviews and comparisons

Although there are not many reviews online, Centerfirst has a 3.6 rating on Glassdoor. There are also positive reviews on the company’s Client Testimonial & Case Studies page. You can also compare this BPO to similarly sized companies in the midwest.

Centerfirst’s contact information

Centerfirst’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

Facebook N/A

In addition, you may email them at [email protected] or call (800) 291-3379.


Centerfirst news, podcast & articles

No news, podcast & articles available for this BPO

Centerfirst videos & images

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About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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