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Centerfirst Consulting, LLC


Centerfirst is a contact center insights company working solely within the pharmaceutical industry.

We provide high-value guidance and insights through enhanced quality monitoring of internal and outsourced contact center interactions with patients, HCPs, and caregivers. Our services include consulting on quality monitoring programs, evaluating pharma contact center interactions, developing insights from monitoring data, and presenting insights in a way that allows pharma leaders to make confident decisions and ensure their contact centers are achieving industry-leading performance.

As an independent service provider with extensive pharma industry expertise and FDA inspection-ready protocols, we deliver high-quality, unbiased insights at the agent, customer, and program levels that traditional quality monitoring does not. In addition to insights, we provide our clients with transparency into their contact center and ensure adherence to regulatory and compliance protocols.



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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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