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DialAmerica

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About

Headquartered in Mahwah, N.J., DialAmerica is one of the nation’s largest privately owned teleservices companies offering multi-channel customer and sales services. Our Company offers a full range of B2B and B2C solutions for healthcare, financial services, fundraising, communications, government, consumer products, publishing and more.

We have more than 5,000 highly trained contact center agents and seasoned managers in more than 20 call centers across the U.S. Consistently exceeding client expectations, we make 200 million calls a year, averaging 100,000 phone hours a week. We make the human connection with current and potential customers. And we deliver the highest conversion rates in the industry and the best customer satisfaction scores.

DialAmerica company structure

Outsourcing/Offshoring

Headquarters

-

Public or Private

Private

Seats or staff

1,001-5,000

Revenue

Unknown / Non-Applicable

Industries

-

Highlights

Domain Authority

42

Site traffic

6,113

OA ranking

-

Glassdoor rating

3.5

CrunchBase ranking

-

Details

Executive

Hugo Bader, V P Business Development

Year Founded

1957

Countries of fulfillment

-

Sectors

-

Contact information

800-701-3131

https://www.dialamerica.com/

Social media

About DialAmerica: Review and comparison

Dial America is a business process outsourcing company that provides call center solutions for B2C and B2B clients. Founded in 1957, the organization logs an average of 100,000 phone hours each week. Dial America’s objective is to focus on the human aspects of business relationships and deliver exceptional customer experiences. 

The company is based in Mahwah, New Jersey, and employs thousands of residents. Dial America’s annual revenues are $1 billion, a testament to the company’s success. The organization is privately held.

DialAmerica Outsourcing

Dial America’s vision is to provide one-of-a-kind service that drives success for all stakeholders. A business relationship is not purely transactional and should deliver personal value. The company’s mission includes various pillars. Those pillars are clients, customers, communities, and employees. 

Dial America lists its values as:

  • Teamwork
  • Passion
  • Accountability
  • Respect
  • Innovation
  • Integrity

The organization also states that achieving desirable results is dependent on people. Dial America is known as one of the U.S.’s biggest providers of teleservices. This includes sales, customer service, and telemarketing. Dial America operates over 20 call centers across America.

DialAmerica’s BPO services and pricings

Dial America’s services fall under three general categories:

  • Sales and marketing
  • Customer service
  • Healthcare

Under the umbrella of its sales and marketing services, Dial America provides consulting expertise and campaign and data management. The company supports almost 25% of the health insurance market, helping with member services, enrollment, and wellness plan outreach.

Dial America’s pricing

Dial America’s pricing will depend on the services that a client requests. The firm does have a contact form for companies to fill out and express interest. Dial America does emphasize that it uses a cost-effective method called ThinSourcing. This indicates the organization’s pricing structures are competitive, especially given the firm’s extensive industry experience.

How DialAmerica outshines its competition

The company’s experience is unparalleled. Dial America has been around for several decades. It has a winning formula that clients keep coming back for. Serving diverse industries from energy and education to retail and e-commerce, Dial America is a true expert at what it does. 

Plus, the company is not about securing a contract just to make money. Dial America trains its agents and has a selective hiring process. The team knows to represent each company and serve all clients as if they were their neighbors.

Key executives

Hugo Bader (Vice President of Business Development)

Hugo Bader became Dial America’s VP of Business Development in December of 2005. He has a Bachelor of Science in Finance from Seton Hall University. 

DialAmerica reviews and comparisons

Dial America’s overall rating from customers on its Facebook page is 4.1 out of 5 stars. Employees on Indeed give the company 3.2 out of 5 stars.

The highest sub-ratings are work-life balance, management, and culture. Employees’ reviews describe supportive managers and peers. We recommend comparing Dial America with other customer service and sales outsourcers.  

   

DialAmerica’s contact information

DialAmerica’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 800-701-3131.

References

https://www.glassdoor.com/Overview/Working-at-DialAmerica-EI_IE15945.11,22.htm

https://www.crunchbase.com/organization/dialamerica

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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