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3.9/5 • Glassdoor rating


CXperts is an omnichannel customer experience (CX) provider that delivers exceptional CX for brands of all sizes.

Our contact center solutions cover all facets of customer experience and business process outsourcing, from customer care, white-glove services, and technical support to sales, collections, and back office.

What CXperts offers its clients

Culture is our #1 Priority, All employees are evaluated for value-alignment in the screening process
Adherence to values is key employee performance criteria
We firmly believe a happy employee is an engaged employee; An engaged employee drives a better outcome, which is reflected in low attrition.

How CXperts outshines the competition

Our contact center solutions cover all facets of customer experience and business process outsourcing, from customer care, white-glove services, and technical support to sales, appointment setting, and back office.

Within our modern contact centers in the Philippines, Guatemala, and Colombia we provide sustainable, life-changing careers to thousands of CXperts around the world.

CXperts company structure

Corporation privately held.

From its inception, one of CXperts biggest initiatives was not only to be a culturally diverse organization but also to provide equal opportunities for professional advancement for women and minorities.

“We believe that women and minorities play a significant role in today’s corporate environment and define the corporate culture of tomorrow,” says Violet Pereda.

Sample highlight service offering of CXperts

We provide our clients with excellent customer experience to increase your brand loyalty, revenue, efficiency gains, and cost savings.
On top of that, our work from home solutions gives brands the flexibility to benefit from a limitless pool of exceptional talent in each of these countries, as well as 48 states in the US and Puerto Rico.

CXperts KPI’s:
- 100% show rate day 1 of training.
- 95% schedule adherence.
- 3.5% Attrition
- 90% graduation rate
- 1.5% WAH Absenteeism
- 85% Employee Satisfaction
- 1% of profits is donated to charitable causes



Public or Private


Seats or staff



$500,000 - $1 mil.






Year Founded


Countries of fulfillment
  • Philippines
  • Build-Operate-Transfer
  • Customer Service
  • Full service BPO
  • Seat Leasing BPO
Contact information


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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 3,900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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