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CCI South Africa

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About

CCI South Africa is proud to be the country’s largest international contact center. Our entire business focuses on delivering effective communication between you and your customers. From handling and resolving day-to-day inquiries to effective problem-solving if things get tough.

This starts with our people. We hire the best, most energetic, and passionate people in the business whose primary goal is to delight our clients and their customers by providing the best contact center experience.

Our people understand the importance of providing the best experience to your customers so that they truly represent you in everything they say and do. And everything that we offer is best in class – from our people, applications, and education to our technology.

With 15 years of experience in delivering excellent services to our customers, we’ve created a business that is nimble and responsive so that we can meet any challenges that come our way.

What CCI South Africa offers its clients

We train, mentor, nurture and develop our people into world-class sales/customer care professionals. And what makes CCI South Africa much better than your average call center is our people and the unique rapport and connection we have with every one of them, helping our partners to stay ahead and adapt in an ever-changing and competitive market.

How CCI South Africa outshines the competition

Although we handle millions of calls a year, we don’t 'see' ourselves as ‘just a contact center’. We are a busy, bustling, thriving, modern 'city' where people meet, exchange new ideas, and share a common goal. This is the drive to achieve – both personally and collectively. We are made up of a unique group of individuals who are creative, ambitious, collaborative, and genuine.

Headquarters

-

Public or Private

Private

Seats or staff

5,001-10,000

Revenue

Unknown / Non-Applicable

Industries

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Highlights

Domain Authority

28

Site traffic

452

OA ranking

-

Glassdoor rating

2.9

CrunchBase ranking

-

Details

Executive

Nigel Metcalfe, Director Of Operations

Year Founded

2005

Countries of fulfillment

-

Sectors

-

Contact information

312861600

https://www.cci-sa.co.za

Social media

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About CCI South Africa: Review and comparison

CCI South Africa is an international contact center and Business Process Outsourcing (BPO) services provider headquartered in Durban, South Africa. CCI South Africa is the country’s largest international and domestic outsourcing contact center.

CCI South Africa is a private company that employs between 5001-10000 people throughout their contact center operations. Since CCI South Africa’s founding in 2005, the company has grown to include clients throughout South Africa and around the world. 

With a focus on providing communication avenues between clients and their customers, CCI South Africa works in every aspect of the communication journey, from daily problems to long-term problem-solving for every customer. 

CCI South Africa Outsourcing

CCI South Africa has served South Africa and the world with contact center services for over 15 years. With employees who strive to pursue excellence in their careers, CCI South Africa offers clients a high level of expertise and professionalism. 

CCI South Africa plays a crucial role in developing trust between clients and their potential customers. To succeed, CCI South Africa has dedicated itself to creating a healthy and happy work environment for its employees. In 2015, CCI South Africa won the regional and national Wellness in the Workplace award. 

CCI South Africa’s BPO services and pricings

CCI South Africa strives to bring value to each client with every interaction through various unique services. Those services include: 

  • Collections
  • Sales
  • Customer retention
  • Technical support
  • Telemarketing
  • Webchat
  • Customer service
  • Automation
  • Customer experience services
  • First-call resolution
  • Outsourcing

CCI South Africa provides services to companies worldwide, with headquarters in Durban and locations in Johannesburg and Nairobi, Kenya. 

CCI South Africa’s pricing

CCI South Africa offers a variety of pricing options depending on each client’s needs. With customizable packages, CCI South Africa works with clients to get affordable and sustainable prices for specific requirements.  

How CCI South Africa outshines its competition

CCI South Africa strives to outperform its competition in some notable ways:

  • The team provides end-to-end solutions that add value for every client;
  • The company is built on principles of integrated relationships and strong professional bonds;
  • Clients have access to a range of services and solution options that meet specific needs;
  • CCI South Africa builds a robust work environment that helps employees succeed in meeting the missions and vision, providing satisfaction for every client.

CCI South Africa is the leading contact center in South Africa, providing value-added services for every client. 

Key executives

  • Mark Chana (Managing Director)

Chana is a business professional with years of experience who brings his expertise and passion to the workplace. Under his leadership, the workplace culture of CCI South Africa has improved significantly since its founding. 

  • Craig Dickson (Head of Finance)

Dickson is a leader in financial services who brings his expertise and good nature to work daily with CCI South Africa. With years of experience in financial services, BPO, technology, and telecommunications, he helps CCI South Africa thrive as a leader in the communication industry.

CCI South Africa reviews and comparisons

CCI South Africa is an international contact center and BPO services provider in Durban, South Africa. The company is a leader in the industry and the number-one contact center in South Africa.

CCI South Africa’s contact information

CCI South Africa’s main headquarters is located in:

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Further, you may virtually reach out the company through the following contact information:

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In addition, you may email them at [email protected] or call 312861600.

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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