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3.2/5 • Glassdoor rating


CCI South Africa is the country’s top tier provider with 24x7x365 service delivery. Our entire business focuses on delivering effective communication between you and your customers. From handling and resolving day-to-day enquiries to effective problem-solving if things get tough. This starts with our people. We hire the best, most energetic and passionate people in the business whose primary goal is to delight our clients and their customers by providing the best contact centre experience. Our people understand the importance of providing the best experience to your customers, so that they truly represent you in everything they say and do. With 15 years’ experience in delivering excellent services to our customers, we’ve created a business that is nimble and responsive so that we can meet any challenges that come our way.

What CCI offers its clients

We train, mentor, nurture and develop our people into world-class customer management professionals. CCI South Africa's people and the unique rapport and connection our agents create with customers help our partners stay ahead and adapt in an ever-changing and competitive market.

How CCI outshines the competition

Our teams are diverse, with the right blend of shared and dedicated resources, adaptable and designed to be responsive to unforeseen situations. We are BCP focused and have invested heavily in building an industry supported by impact sourcing and socially conscious design. Our shared services expertise ensure skill integration with managed out cost impact.


3 The High Street Umhlanga Kwa-zulu Natal 4319, 4319, Durban, Umhlanga, South Africa

Public or Private


Seats or staff



$100 mil. - $250 mil.

  • Ecommerce
  • Entertainment
  • Financial Services
  • Healthcare
  • Hospitality
  • Retail
  • Telecoms
  • Travel
  • Utilities



Humphrey Davis - Chief Revenue Officer, Director Of Operations

Year Founded


Countries of fulfillment
  • South Africa
  • Customer Service
  • Full service BPO
Contact information


About CCI: Review and comparison

CCI South Africa is an international contact center and Business Process Outsourcing (BPO) services provider headquartered in Durban, South Africa. CCI South Africa is the country’s largest international and domestic outsourcing contact center.

CCI South Africa is a private company that employs between 5001-10000 people throughout their contact center operations. Since CCI South Africa’s founding in 2005, the company has grown to include clients throughout South Africa and around the world. 

With a focus on providing communication avenues between clients and their customers, CCI South Africa works in every aspect of the communication journey, from daily problems to long-term problem-solving for every customer. 

CCI Outsourcing

CCI South Africa has served South Africa and the world with contact center services for over 15 years. With employees who strive to pursue excellence in their careers, CCI South Africa offers clients a high level of expertise and professionalism. 

CCI South Africa plays a crucial role in developing trust between clients and their potential customers. To succeed, CCI South Africa has dedicated itself to creating a healthy and happy work environment for its employees. In 2015, CCI South Africa won the regional and national Wellness in the Workplace award. 

CCI’s BPO services and pricings

CCI South Africa strives to bring value to each client with every interaction through various unique services. Those services include: 

  • Collections
  • Sales
  • Customer retention
  • Technical support
  • Telemarketing
  • Webchat
  • Customer service
  • Automation
  • Customer experience services
  • First-call resolution
  • Outsourcing

CCI South Africa provides services to companies worldwide, with headquarters in Durban and locations in Johannesburg and Nairobi, Kenya. 

CCI South Africa’s pricing

CCI South Africa offers a variety of pricing options depending on each client’s needs. With customizable packages, CCI South Africa works with clients to get affordable and sustainable prices for specific requirements.  

How CCI outshines its competition

CCI South Africa strives to outperform its competition in some notable ways:

  • The team provides end-to-end solutions that add value for every client;
  • The company is built on principles of integrated relationships and strong professional bonds;
  • Clients have access to a range of services and solution options that meet specific needs;
  • CCI South Africa builds a robust work environment that helps employees succeed in meeting the missions and vision, providing satisfaction for every client.

CCI South Africa is the leading contact center in South Africa, providing value-added services for every client. 

Key executives

  • Mark Chana (Managing Director)

Chana is a business professional with years of experience who brings his expertise and passion to the workplace. Under his leadership, the workplace culture of CCI South Africa has improved significantly since its founding. 

  • Craig Dickson (Head of Finance)

Dickson is a leader in financial services who brings his expertise and good nature to work daily with CCI South Africa. With years of experience in financial services, BPO, technology, and telecommunications, he helps CCI South Africa thrive as a leader in the communication industry.

CCI reviews and comparisons

CCI South Africa is an international contact center and BPO services provider in Durban, South Africa. The company is a leader in the industry and the number-one contact center in South Africa.

CCI’s contact information

CCI’s main headquarters is located in:

3 The High Street Umhlanga Kwa-zulu Natal 4319, 4319, Durban, Umhlanga, South Africa

Further, you may virtually reach out the company through the following contact information:

Facebook N/A

In addition, you may email them at Enqui[email protected] or call .

CCI news, podcast & articles

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