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CCI South Africa

About

CCI South Africa is proud to be the country’s largest international contact center. Our entire business focuses on delivering effective communication between you and your customers. From handling and resolving day-to-day inquiries to effective problem-solving if things get tough.

This starts with our people. We hire the best, most energetic, and passionate people in the business whose primary goal is to delight our clients and their customers by providing the best contact center experience.

Our people understand the importance of providing the best experience to your customers so that they truly represent you in everything they say and do. And everything that we offer is best in class – from our people, applications, and education to our technology.

With 15 years of experience in delivering excellent services to our customers, we’ve created a business that is nimble and responsive so that we can meet any challenges that come our way.

What CCI South Africa offers its clients

We train, mentor, nurture and develop our people into world-class sales/customer care professionals. And what makes CCI South Africa much better than your average call center is our people and the unique rapport and connection we have with every one of them, helping our partners to stay ahead and adapt in an ever-changing and competitive market.

How CCI South Africa outshines the competition

Although we handle millions of calls a year, we don’t 'see' ourselves as ‘just a contact center’. We are a busy, bustling, thriving, modern 'city' where people meet, exchange new ideas, and share a common goal. This is the drive to achieve – both personally and collectively. We are made up of a unique group of individuals who are creative, ambitious, collaborative, and genuine.

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO)

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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