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3.1/5 • Glassdoor rating


Capita is a transformation and digital services business, delivering innovative solutions and simplifying the links between businesses and customers, governments and citizens.

We partner with clients to transform their businesses and services, taking on the complex and difficult things – so they don’t have to.

As part of the fabric of UK society, we’re helping millions of people every day.



Public or Private


Seats or staff



$1 bil. - $5 bil.





Gemma Macdonald, Chief Operations Officer

Year Founded


Countries of fulfillment




Contact information

44 (0) 20 7799 1525

About Capita: Review and comparison

Capita is a long-term business outsourcing company established in 1984. They make it easier to link businesses, customers, governments, and citizens.

This firm provides unique consulting, digital, and software solutions that enable customers to focus on what they do best to achieve more remarkable results.

Capita specializes in developing, changing, and delivering frictionless experiences for life’s most important moments.

Their focus is on the following industry verticals:

  • Telecoms
  • Media & Technology
  • Retail & Consumer Products
  • Energy & Utilities 
  • Government & Transport
  • Financial services

Capita is genuinely dedicated to following its code of conduct and delivering reliably tested processes while they help people unlock their true potential.

This company also gives people access to a vast range of unique and diverse opportunities which offer natural career progression.

Capita Outsourcing

Capita provides consultancy, digital transformation, and Business Process as a Service (BPaaS) to improve the efficiency of government operations and the quality of public services for citizens.

This part of the corporation focuses on five government areas in which it has extensive knowledge and scale:

  • Education & Learning
  • Local Public Services
  • Health & Welfare
  • Defense, Security & Fire
  • Central Government, Justice & Transport.

Capita’s BPO services and pricings

Capita Scaling Partner has demonstrated success in rapidly accelerating and scaling innovative companies.

Capita offers a wide range of services aimed at assisting potential startups:


  • Citizen experience
  • Digital operations
  • Grant disbursement
  • Procurement
  • Digital diagnostics
  • Digital transformation
  • Government venturing
  • Public services procurement frameworks


  • Finance & Accounting
  • Property & Infrastructure
  • Workplace administration
  • Procurement
  • Travel & events


  • Education
  • Services for education
  • Local education authority software
  • Early career framework


  • Actuarial
  • Healthcare
  • Retail
  • Transport
  • Defence
  • Housing
  • Retail banking
  • Utilities 
  • Financial
  • Legal
  • Telecoms, media & technology
  • Welfare & employability


  • Education authority software
  • Revenues & Benefits
  • Building resilient services 
  • Financial transformation
  • Planning, building, & regulatory services
  • Public services procurement frameworks
  • Digital operations
  • Highways infrastructure
  • Property asset services


  • Corporate learning
  • Fire Service College
  • Apprenticeships
  • Employability & online courses


  • Pension consulting services
  • Pensions administration & software
  • Data, Insights & Remediation


  • Customer experience transformation
  • Behavioural science
  • Complaint handling
  • CX systems & software
  • Acquisition & retention
  • Collections & debt management
  • Contact management
  • Data & analytics


  • Cloud
  • Digital connectivity
  • Robotic process automation
  • Cyber security
  • IT services
  • Workplace IT


  • Automation
  • Finance & payment software
  • Workforce management
  • Critical communication systems
  • Management information systems




Capita pricing

This firm does not provide hourly rates or price plans that are set. Their rates vary according to the services offered. Contact Capita for more information about their goods and pricing.

How Capita outshines its competition

Capita is going through its transformation process. They make sure that they constantly and continuously improve and grow.

Capita values open communication and ensure that their workers have the opportunity to ask questions and provide feedback.

They strive to become a more diverse, inclusive, and responsible business. 

Capita’s mission is to improve results for its workers, clients and customers, suppliers and partners, investors, and society.

Key executives

Gemma Macdonald (CEO)

Gemma considers cooperation to be the most critical component of every partnership.

She is a vital contributor to shaping and achieving corporate success, and she does this through fostering true alliances.

Capita reviews and comparisons

They are devoted to operating responsibly, serving the community, respecting their employees and the environment, and providing competitive returns to their investors.

“We need people with different skills and experiences, and a passion for helping us keep getting better.” – CAPITA.

Capita’s contact information

Capita’s main headquarters is located in:


Further, you may virtually reach out the company through the following contact information:

Facebook N/A

In addition, you may email them at [email protected] or call 44 (0) 20 7799 1525.

Capita news, podcast & articles

No news, podcast & articles available for this BPO

Capita videos & images

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About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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