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Canaan

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About

A product’s virtues might be forgotten, but a positive brand experience never will. Given the competitive markets we are seeing in a renewed Malaysia, a clear channel of communications between companies and their customers that can deliver that elevated experience is often overlooked. This is precisely where Canaan comes in.

Whether you are looking to build a Contact Centre for your brand or to outsource your Business Processes, we are the missing link. We speak, breathe and live to deliver memorable moments measured to perfection, to the people that matter most to you – your customers.

Headquarters

-

Public or Private

Privately Held

Seats or staff

51-200

Revenue

Unknown / Non-Applicable

Industries

-

Highlights

Domain Authority

0.1

Site traffic

6

OA ranking

-

Glassdoor rating

4.3

CrunchBase ranking

-

Details

Executive

Jason Santhanaraj, Operations Manager

Year Founded

2016

Countries of fulfillment

-

Sectors

-

Contact information

60 3-2721 2499

https://www.canaanct.com.my

Social media

-

About Canaan: Review and comparison

Canaan is an all-encompassing service provider for contact center establishment and everything you need to reach your professional goals. They are a pioneer in linking together your special brand and potential customers. A positive image is everything to a modern company.

They’ve been offering comprehensive call center services since 2016. Canaan can assist companies by aiming to be a leader in transparency, innovation, and always putting their clients first.

With years of experience in the industry, Canaan has grown to incorporate highly skilled team members to reach their professional goals. The scope of service they provide to businesses scales with their needs. They focus on growth for themselves and all of their high-value clients.

Canaan Outsourcing

The firm takes pride in its suite of BPO services built towards assisting multiple industries in painting their brand experiences in the most positive light possible. It is part of a new wave of BPOs in Malaysia that can adapt to the increasingly technical demands of modern companies everywhere.

Canaan’s BPO services and pricings

Canaan is your total contact center solutions provider that offers the following services: 

  • Telephonic offerings
  • Training and development for maximum brand awareness
  • Process optimization across many industry verticals
  • Digital marketing offerings
  • Recruiting solutions

The company provides an amazing capacity for answering telephones and providing detailed customer service. Canaan specializes in bridging the vital gap between customers and positive service experiences that boost brands. They’ve assisted in setting up contact centers for companies that work in banking, healthcare, retail, telecommunications, technology, aviation, and more.

Canaan’s pricing

Canaan’s pricing will depend on the clients’ requirements and business needs. However, they will always have an open contact form for inquiries on their contact page. This page also lets you get connected with them via their phone number, email address, and physical location details.

How Canaan outshines its competition

Thanks to Canaan’s focus on quality services, they’ve been able to accommodate a wide array of different businesses at professional rates. Their BPO services include the provision of offerings like:

  • In-depth contact center solutions
  • Innovative training and development that prioritizes long-term retention
  • Business process optimization
  • Streamlining workflows and the implementation of multi-tasking tools
  • Digital marketing for the modern age
  • Strategic business planning assistance
  • Discovery and research for optimal user experiences
  • Enquiry-to-transaction and fulfillment services
  • Sales management and online billing services

You can find a multitude of satisfied companies that have worked with Canaan on their case studies page. They’ve accomplished outsourcing and offshoring goals that allow companies and customers to find one another no matter the distance.

Key executives

Jason Santhanaraj (Operations Manager)

Jason Santhanaraj is a specialist at the company that manages operations across the entire business. His experiences and education in business administration have helped him find the needs of the company and strive to meet goals.

Canaan reviews and comparisons

Canaan is a professional BPO servicer for brands that want to make their products stick out for their customers. You can find employee reviews on their Glassdoor page.

Canaan’s contact information

Canaan’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 60 3-2721 2499.

References

https://www.glassdoor.com/Overview/Working-at-Canaan-Communication-and-Technologies-EI_IE3654698.11,48.htm

 

Canaan news, podcast & articles

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 3,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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