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CallPageboy Call Centre

About

CallPageboy Call Centre provides a professional and personalised Telephone Answering Service to Irish Companies nationwide.

Based in Dublin, we have been connecting businesses to customers since 1972. Our customers outsource their sales lines, after hours and other customer services to CallPageboy as they gain the immediate benefit of highly trained telesales agents who answer calls in a customers company name.

We open 24 hours, 7 Days a week, 365 days of the year and we specialise in helping businesses offer a 24 Hour or After Service to their customers by diverting their calls to us in the evenings and weekends.

Headquarters

-

Public or Private

Private

Seats or staff

51-200

Revenue

Unknown / Non-Applicable

Industries

-

Highlights

Alexa ranking

34,994,577

Domain Authority

4

Site traffic

-

OA ranking

-

Glassdoor rating

4

CrunchBase ranking

-

Details

Executive

Ken Colley, Managing Director

Year Founded

1972

Countries of Fulfillment

-

Sectors

-

Contact information

01-2924490

http://www.callpageboy.ie

Social media

-

About CallPageboy Call Centre: Review and comparison

Formerly known as CallPageboy, Waynua is an innovative outsourced customer contact services provider headquartered in Dublin, Ireland. The company has been providing its customer service, service desk, and technical support services since 1972.

This long-serving company says that success “has been down to service delivery, at setting up, and on an ongoing basis. This is evident in the number of customers that have been using the services of Waynua Call Centre continuously for 10, 20 and in some cases for over 30 years.”

Through decades of experience in the industry, Waynua has been connecting businesses to their customers in Ireland. The company currently has between 51 to 200 employees, and the last reported revenue is $10 million.

CallPageboy Call Centre Outsourcing

The company commits to offering businesses the experience their customers deserve. This means helping a business meet its customers where they are. This is achievable through 24/7 live agents on live chat, phone, email, social media, and innovative self-service tools.

Waynua’s technical support desk helps free up specialist team members in a business so they can focus on more complex customer issues. The firm implements a Dashboard App that allows clients to view tickets logged, job completion, and much more. Full reports on all customer channels provide critical insights that inform strategic business planning.

CallPageboy Call Centre’s BPO services and pricings

This is a dynamic customer contact service provider offering the following services:

  • Telephone Receptionist
  • 24-Hour Call Center
  • Rota Management
  • Contingency Back-Up Planning
  • Critical Email Alert Monitoring
  • Answering Service
  • Digital Transformation

The firm provides these services to an extensive range of businesses in different industries. These include facilities management, property management, pharmaceutical, IT & software, energy, government and local, and healthcare.

Waynua’s pricing

Waynua implements a variable pricing model depending on the needs and requirements of a business. The company assures its clients they provide customers with a professional first point of contact experience that enhances sales.

How CallPageboy Call Centre outshines its competition

The firm takes pride in its ability to tailor a customized experience for each of its clients. The official LinkedIn page states they differentiate themselves by:

  • Providing services that are available 24 hours, 7 days a week;
  • Making the switch or diverting reception to Waynua easy;
  • Implementing an IVR phone system that allows clients to manage and divert customer calls to the department a customer wants to contact;
  • Providing after-hours services and call answering services during the day;
  • Providing digital transformation services that help clients use digital technologies to change or create business processes that help reduce operating costs, increase revenue, and offer a competitive advantage;
  • Customizing their services to the needs and requirements of start-ups, SMBs, and enterprises.

Further, Waynua is at the forefront of ensuring their clients make use of data in a structured format that helps drive decision-making.

Key executives

Ken Colley (Managing Director)

Ken Colley began his career at CallPageboy in 1990 as a member of the Sales and Marketing Department. The MD completed purchasing the company in 1996 and is now the 100% shareholder and Managing Director of the current Waynua. Ken is an active leader in the company’s management team to ensure all departments exceed client expectations in account management and service provision.

CallPageboy Call Centre reviews and comparisons

Waynua is a leader in the outsourced customer contact service industry in Ireland. There are few reviews for the firm, but we suggest comparing the firm with other similar providers in Ireland and other firms in Europe.

CallPageboy Call Centre’s contact information

CallPageboy Call Centre’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

Facebook N/A

In addition, you may email them at [email protected] or call 01-2924490.

References

https://www.glassdoor.com/Overview/Working-at-CallPageboy-Call-Centre-EI_IE1390152.11,34.htm

https://www.crunchbase.com/organization/callpageboy-call-centre

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About OA

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About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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