CallPageboy

Formerly known as CallPageboy, Waynua is an innovative outsourced customer contact services provider headquartered in Dublin, Ireland. The company has been providing its customer service, service desk, and technical support services since 1972.

This long-serving company says that success “has been down to service delivery, at setting up, and on an ongoing basis. This is evident in the number of customers that have been using the services of Waynua Call Centre continuously for 10, 20 and in some cases for over 30 years.”

Through decades of experience in the industry, Waynua has been connecting businesses to their customers in Ireland. The company currently has between 51 to 200 employees, and the last reported revenue is $10 million.

The company commits to offering businesses the experience their customers deserve. This means helping a business meet its customers where they are. This is achievable through 24/7 live agents on live chat, phone, email, social media, and innovative self-service tools.

Waynua’s technical support desk helps free up specialist team members in a business so they can focus on more complex customer issues. The firm implements a Dashboard App that allows clients to view tickets logged, job completion, and much more. Full reports on all customer channels provide critical insights that inform strategic business planning.

This is a dynamic customer contact service provider offering the following services:

• Telephone Receptionist
• 24-Hour Call Center
• Rota Management
• Contingency Back-Up Planning
• Critical Email Alert Monitoring
• Answering Service
• Digital Transformation

The firm provides these services to an extensive range of businesses in different industries. These include facilities management, property management, pharmaceutical, IT & software, energy, government and local, and healthcare.

Waynua’s pricing

Waynua implements a variable pricing model depending on the needs and requirements of a business. The company assures its clients they provide customers with a professional first point of contact experience that enhances sales.

The firm takes pride in its ability to tailor a customized experience for each of its clients. The official LinkedIn page states they differentiate themselves by:

• Providing services that are available 24 hours, 7 days a week;
• Making the switch or diverting reception to Waynua easy;
• Implementing an IVR phone system that allows clients to manage and divert customer calls to the department a customer wants to contact;
• Providing after-hours services and call answering services during the day;
• Providing digital transformation services that help clients use digital technologies to change or create business processes that help reduce operating costs, increase revenue, and offer a competitive advantage;
• Customizing their services to the needs and requirements of start-ups, SMBs, and enterprises.

Further, Waynua is at the forefront of ensuring their clients make use of data in a structured format that helps drive decision-making.

Ken Colley (Managing Director)

Ken Colley began his career at CallPageboy in 1990 as a member of the Sales and Marketing Department. The MD completed purchasing the company in 1996 and is now the 100% shareholder and Managing Director of the current Waynua. Ken is an active leader in the company’s management team to ensure all departments exceed client expectations in account management and service provision.

Waynua is a leader in the outsourced customer contact service industry in Ireland. There are few reviews for the firm, but we suggest comparing the firm with other similar providers in Ireland and other firms in Europe.

CallPageboy’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

Website https://www.callpageboy.ie

LinkedIn http://www.linkedin.com/company/pageboy-contact-centre

Facebook N/A

In addition, you may email them at [email protected] or call 01-2924490.

https://www.glassdoor.com/Overview/Working-at-CallPageboy-Call-Centre-EI_IE1390152.11,34.htm

https://www.crunchbase.com/organization/callpageboy-call-centre