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CallForce

About

Our operation is built on the premise of providing exceptional customer brand experiences in a cost-effective and operationally efficient manner through the delivery of customized, innovative contact center solutions and BPO services from South Africa to the global market.

CallForce has proven that our talented South African workforce coupled with powerful technology and unprecedented process design will result in high CSAT / NPS scores as agents are empowered to engage in complex conversations while simple work is digitized through automation.

What CallForce offers its clients

With a strategic focus on specialized BPO services that transform customer experience through innovative outsourced contact center solutions and digital engagement that bridges the digital divide, optimizes process & delivers an exceptional customer experience, we pride ourselves on our ability to be agile and flexible when designing and implementing custom campaigns.

How CallForce outshines the competition

Our client experience spans a number of different industry sectors including Telecommunications, Financial Services (Banking & Insurance), EdTech, Ecommerce, Logistics, Energy, and many more.

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO)

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between Philippines outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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