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Call Center

About

REDIAL is a young company focused on providing BPO services and solutions to your daily operations! We have the legal framework, technology, infrastructure and professional administrative personnel to meet and exceed your expectations.

Headquarters

-

Public or Private

Private

Seats or staff

201-500

Revenue

Unknown / Non-Applicable

Industries

-

Highlights

Alexa ranking

NA

Domain Authority

-

Site traffic

-

OA ranking

-

Glassdoor rating

5

CrunchBase ranking

-

Details

Executive

Jason Heil, Managing Partner

Year Founded

2017

Countries of Fulfillment

-

Sectors

-

Contact information

(858) 465 7872

http://callcenterservices.international

Social media

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About Call Center: Review and comparison

Redial is a young company that provides BPO services and solutions for your daily operations. They have the legal framework, technology, infrastructure, and professional administrative personnel to meet and exceed their customers’ expectations. Jason and Chris Heil founded the company in 2016. 

Most of their clients are enterprise businesses, but they also have some midmarket and small business clients.

Call Center Outsourcing

Their main headquarters is located at 4275 Executive Square, San Diego, California, 92121. However, they also have call centers in Tijuana and Mexicali, Mexico.

Call Center’s BPO services and pricings

Redial provides several different BPO services, including:

  • Inbound services – customer service, tech support, and transfer service.
  • Outbound call center services such as debt collection, lead generation, and appointment setting. 
  • Non-voice call center services such as live chat services, data processing, and email request services. 

Industries they have clients in include:

  • Financial services – They provide secure customer service 24 hours a day, 7 days a week. Their customer service representatives provide general information requests, appointment scheduling and reminders, and transfer services. 
  • Healthcare services –  They schedule appointments, send reminders, make claim submissions, and do patient surveys for their healthcare customers. 
  • IT services – They offer general customer service, technical support, transferring services, and telemarketing. 
  • Retail services – They provide general customer service, take product orders and process returns, and do upselling and cross-selling. 
  • Telecommunication services – they offer general customer service, help desk support, upselling, cross-selling, and billing support. 
  • Hospitality and travel services – They provide general customer service, billing and cancellation support, and telemarketing services. 
  • Logistics services – They provide general customer service, tracking, and telemarketing services. 
  • Automotive services – They provide general customer service, appointment setting, and recall notification services. 
  • Insurance services – They perform general customer service, billing and payment support, and member enrollment duties, 
  • Utility and energy services – They provide general customer service, billing and payment support, and appointment scheduling services.

Redial’s pricing

Redial’s pricing depends on their clients’ requirements and business needs.

How Call Center outshines its competition

Redial aims to be the best nearshore call center in the Baja area. Their executive team helps companies establish nearshore call centers by walking them through the steps. They have the infrastructure to support any type of industry and make the transition as smooth as possible.

Key executives

Jason Heil, Managing Partner – Jason has worked in call center management and business development for over 10 years. He works directly with Redial’s clients to get them the resources they need to grow their business. 

Chris Heil, Managing Partner – Chris loves creating sustainable business practices that drive value for clients and communities through the BPO industry. He is committed to growing and succeeding with clients and their strong Redial team. He gets personal satisfaction from helping his network with personal and professional growth.

Call Center reviews and comparisons

Redial is one of the best nearshore BPO companies in this area. We don’t have any reviews for this company, but we suggest comparing them to other nearshore BPO companies in the area to determine if the services they provide meet your needs.

Call Center’s contact information

Call Center’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call (858) 465 7872.

References

https://www.glassdoor.com/Overview/Working-at-Redial-BPO-EI_IE3865080.11,21.htm

https://www.crunchbase.com/organization/redial-bpo

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

The #1 outsourcing authority

Outsource Accelerator offers the world’s leading aggregator marketplace for outsourcing. It specifically provides the conduit between world-leading outsourcing suppliers and the businesses – clients – across the globe.

The Outsource Accelerator website has over 5,000 articles, 350+ podcast episodes, and a comprehensive directory with 900+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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