Berkshire Receptionists

Berkshire Receptionists is a US virtual receptionist and live answering service that handles calls and customer contact for businesses across the country. The company says it has more than 80 years of experience in the telephone answering industry and supports more than 1,000 businesses nationwide with industry-trained, US-based receptionists available 24 hours a day, seven days a week.

Its core service is live call answering. Receptionists greet callers on a client’s behalf, answer frequently asked questions, take messages and transfer calls to the client when they are available. When the client is busy, on a job or in a meeting, the receptionists handle the caller directly, so that potential new business is not lost to missed calls or voicemail.

The service goes beyond basic message taking. According to the company, its receptionists perform lead intake for new clients, schedule appointments and meetings, respond to live chats and take client payments around the clock. It also records important calls, blocks robocalls and spam, and integrates with more than 7,000 business applications, so that call details can flow into the tools a client already uses.

Berkshire Receptionists highlights service quality as a differentiator and reports that it has won the Association of Teleservices International (ATSI) Award of Excellence 19 times. It focuses on building long-lasting relationships with callers and presents its service as a concierge experience at a price suited to small and growing businesses.

The company is based in Margate, Florida. Its web address currently redirects to Answering Service Care, a 24/7 live and AI answering service founded in 1974 that operates from the same Margate address, which suggests the two services are now presented under a single brand.

Berkshire Receptionists is suited to law firms, medical practices, real estate agents, home service contractors, financial services firms and other small and mid-sized businesses that depend on inbound calls and want every call answered by a trained person without hiring in-house reception staff.

Berkshire Receptionists’s main headquarters is located in:

551 Fenn St, 01201, Pittsfield, MA

Further, you may virtually reach out the company through the following contact information:

Website https://berkshirereceptionists.com/

LinkedIn https://www.linkedin.com/company/berkshirereceptionists/

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