About Aspect: Review and comparison
Alvaria is a larger company that will staff between 1,000 – 5,000 employees, with its headquarters located in Westford, Massachusetts. There are also Aspect and Noble office locations all across the globe with solid partnerships with notable companies such as Amazon, Microsoft, and Salesforce.
Both Aspect and Noble have received many awards and accolades for their services. Most recently, they are the winners of two categories in the 2021 Supplier and Client Partnership awards.
Alvaria will combine Aspect and Noble’s excellence. It will aim to provide innovations and solutions that are second-to-none in the customer experience industry.
Aspect’s BPO services and pricings
Alvaria will combine Aspect’s and Noble’s innovative and industry-leading solutions to create a unique Alvaria suite of services. It will keep core services so that clients can expect to continue to receive the following:
- Dynamic forecasting
- Complex scheduling
- Performance management
- Industry-leading mobile agent app
- Rich agent QA system
- Manager communications
For the time being, current clients will continue to use Aspect’s and Noble’s software while plans exist to implement their services through the Alvaria WEM application. The Alvaria WEM application will be available by the end of 2021.
Alvaria has not released information on its rates. Prospective clients must contact Aspect and Noble for quotes and rates.
How Aspect outshines its competition
Aspect brings its expertise in industry solutions and customer experience compliance and regulation, also bringing leading technology in cloud contact centers. Additionally, Aspect offers innovative workforce solutions to improve agent retention and overall job satisfaction.
Combined with Noble, it provides solutions based on industry, business needs, or individual company roles. It offers consultations and assists businesses with implementing new plans. Noble also gives new and ongoing training for their products.
Patrick Dennis (CEO)
Patrick Denis has over 20 years of experience in the industry. He has held leadership positions at EMC and Oracle.
Edward Skowronski (CCO)
Edward Skowronski has provided worked in planning, implementing, and improving organizations for over 25 years. He oversees Presales Engineering, Professional Services, and Customer Care and Education Services teams at Alvaria.
Michael Harris (CMO)
Michael brings over 25 years of experience in technology and 15 years of experience in senior executive roles. He oversees Alvaria’s Product Strategy, Product Management, and Technology and Marketing activities.
David Funck (CTO)
David worked with Aspect for 20 years. He is responsible for having nine contact center technology patents issued during his years of work.
Sherri Moyen (CFO)
Sherri has worked with Aspect since 2009. She oversees Alvaria’s Finance, IT, and Operations Teams.
John Hoffman (CPPO)
John has over 20 years of experience in team building. He currently oversees Alvaria’s human capital and productivity.
Aspect reviews and comparisons
Alvaria is currently in the process of merging. It has yet to release any of its branded products. However, there is high anticipation of Alvaria’s services because of the good reputations of both Aspect and Noble.
Aspect’s contact information
Aspect’s main headquarters is located in:
Further, you may virtually reach out the company through the following contact information:
In addition, you may email them at [email protected] or call 1-978-250-7900.