Competent Synergies is an authority in outsourcing and offshoring solutions acquired by Fusion BPO in 2021 and was established in 1995. Competent Synergies quickly amassed clients due to professionalism and innovation in various fields.

Competent Synergies delivers numerous outsourcing solutions and services designed to drive clients’ business processes and improve manageability. The provided support services allow clients to focus on their Core Competencies. 

The company’s current company size is 5000 to 10000 employees, and its last reported revenue is $500 million to $1 billion.

Competent Synergies is a popular Digital Transformation Solutions Provider with state-of-the-art digital solutions developed to enhance operational effectiveness. Technologies include automation, artificial intelligence, and machine learning. Solutions integrate into extant call center infrastructure where they can significantly reduce operation costs, procedural complexity, the possibility of errors, and improve contact center performance. The Competent Synergies BPO has three decades of experience, and the acquisition by Fusion makes a force in the industry.

Competent Synergies is a global professional services provider that transforms the way businesses operate. The company offers:

• Inbound Call Centre, 
• Outbound Call Centre, 
• Address & Credit Verification, 
• Payment Collection in Field, 
• Backend Services, Logistics (Bill Delivery & Spot Billing), 
• Central Processing Agency

The firm also offers its services to a wide variety of industries, including banking, financial services, telecom, and insurance sectors.

Competent Synergies’ pricing

Information about Competent Synergies’ pricing is available through the website.

The organization seeks to help businesses streamline efficiency with custom technology and automation tools. Certified engineers of the company offer 24/7 tech support services to ensure operation moves smoothly. Employees receive training in complaint management and customer service to bridge potential communication gaps. These communication skills promote customer acquisition and retention.

• Multi-lingual services offering 40 International Languages using native speakers;
• Uses the right mixture of expertise enabling clients to decrease the risks associated with the outsourced work;
• Stellar leadership and constant process improvements;
• Solutions for the future business

Automation with custom RTA bots helps with repetitive and routine non-core jobs. The implementation of automated bots saves time and money by optimizing resources. Custom RTA bots can execute real-time monitoring, timely and valid service level reporting, multichannel callouts, boosting the overall efficiency and performance.

Vinay Grover (Director) 

Vinay Grover is Director at Competent Synergies Pvt Ltd with the company since its inception. He has financial and business strategy expertise and extensive people management skills. 

Vyas Chandra (Associate Vice President)

Vyas Chandra is the Associate Vice President who has been with the company for 26 years. He works with IT Infrastructure planning, purchase and management, IT budget, and ensures uptimes. 

Naresh Dhuria (AVP, Business Operations) 

Naresh Dhuria serves as Associate Vice President for 16 years. He forges effective relationships with a diverse set of stakeholders. He also enhances organizational processes while increasing productivity and reducing risk.

Competent Synergies has favorable reviews from clients and employees.

Competent Synergies Pvt Ltd’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

Website https://www.competentsynergies.com

LinkedIn https://www.linkedin.com/company/competentsynergies/

Facebook https://www.facebook.com/competentsynergies/

https://www.glassdoor.com/Overview/Working-at-Competent-Synergies-EI_IE609328.11,30.htm