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Express International

4.1/5 • Glassdoor rating

Overview

With teams across four countries and delivery centers in both nearshore and offshore regions, Express International offers the flexibility modern businesses need to scale efficiently. Our geographic reach allows us to align with your time zones, communication preferences, and customer expectations—whether you’re based in North America, Europe, or beyond.

We understand that outsourcing isn’t one-size-fits-all. That’s why our approach is built on cultural awareness, adaptability, and close collaboration. By blending local knowledge with global capability, we help our clients deliver seamless service to their customers—wherever they are.

What Express International offers its clients

Core Service Areas:
• Contact Center Operations
o Inbound and outbound customer service
o Technical support and help desk solutions
o Multichannel communication (phone, email, chat)

• Back Office Support
o Data entry and document processing
o Claims management and quality assurance
o Administrative task handling

• Transportation Management
o Fleet coordination and logistics support
o Scheduling and dispatch services
o Route optimization and tracking

• Recruitment and Talent Acquisition
o Candidate sourcing and pre-screening
o Interview coordination
o Onboarding support

• Marketing Consultancy
o Campaign strategy and execution
o Market research and customer insights
o Digital content and branding support

• Finance and Accounting
o Bookkeeping and payroll processing
o Accounts payable/receivable management
o Financial reporting and compliance support

Value Proposition:
• End-to-end support for essential functions, allowing clients to focus on growth and innovation
• Customizable service bundles based on business needs
• Professional teams trained to deliver reliability and performance at every level
• Flexible pricing based on scope, complexity, and location
• Personalized quotes available on request

How Express International outshines the competition

Our pricing is competitive, but what truly sets us apart is the value we deliver. We pair scalable, efficient solutions with high-quality service, giving our clients more than savings — we deliver measurable impact.

Where others provide basic support, we offer:
• Certified quality: with many global certifications, we ensure internationally recognized performance standards
• Comprehensive service coverage: From contact center and back office to transportation, recruitment, marketing, and finance
• Flexible engagement models that adapt to your business as it evolves
• A relationship-driven team that prioritizes performance, not just process

We don’t aim to be the biggest — just the most trusted partner for companies ready to scale with confidence.

Express International company structure

We are a privately owned BPO and Transportation company owned by a Guyanese entrepreneur. Express International started as a company to provide services to our own trucking company that operates within the USA. We have since merged the trucking industry with the Business Process Outsourcing industry to get and give the best of both worlds. We now offer outsourcing service to other small companies who don't have the resource (time, money or knowledge) to execute the rest of their business and also provide a tailored service for larger companies looking to adjust to their industry needs by building efficiency into their operations through cost-effective solutions.

Sample highlight service offering of Express International

Pricing depends on the service, scale, and your specific needs. To learn what a partnership with Express International could look like, connect with us at https://expressinternationalinc.com/new-business. We offer pilot programs and flexible options so you can experience our value before committing long-term.

Headquarters

200 W M.L.K Blvd. Suite 1000, 37402, Chattanooga, Tennessee

Public or Private

public

Seats or staff

250-499

Revenue

$10 mil. - $25 mil.

Industries
  • Advertising & PR
  • Consumer Services
  • Digital Marketing
  • Educational Businesses
  • Energy
  • Financial Services
  • Game Dev & Support
  • Healthcare
  • Hospitality
  • Others
  • Public Utilities
  • Recruiting Staffing
  • Retail
  • Telecoms
  • Transportation
  • Travel
  • Utilities

Details

Executive

Ken Deocharran

Year Founded

04/13/2013

Countries of fulfillment
  • Guyana
  • United States
Sectors
  • Admin Support
  • Agency Contract Partner
  • Back Office Support
  • Customer Service
  • Digital & Content Marketing
  • Finance & Accounting
  • Full service BPO
  • Human Resource & Legal
  • Inbound & Outbound
  • Outsourcing Consultancy
  • Seat Leasing BPO
  • Specialized BPO Vertical
Contact information

1 423-551-6800

https://www.expressinternationalinc.com

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About OA

Outsource Accelerator is the trusted source of independent information, advisory and expert implementation of Business Process Outsourcing (BPO).

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The Outsource Accelerator website has over 5,000 articles, 450+ podcast episodes, and a comprehensive directory with 4,000+ BPO companies… all designed to make it easier for clients to learn about – and engage with – outsourcing.

About Derek Gallimore

Derek Gallimore has been in business for 20 years, outsourcing for over eight years, and has been living in Manila (the heart of global outsourcing) since 2014. Derek is the founder and CEO of Outsource Accelerator, and is regarded as a leading expert on all things outsourcing.

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