Callnovo

With many corporations moving to a global structure within their operations, the need for multilingual customer service has risen to unprecedented levels. As a business process outsourcing (BPO) firm, Callnovo provides the in-demand user experience that corporations and clients are after.

Founded in 2004, Callnovo employs staff members who speak over 35 languages. They have grown to such a high level that they now serve in 15 different locations. With their primary headquarters in Canada, they work to have native-speaking agents in many other geographic regions to meet the needs of clients in those areas.

Callnovo currently employs around 5,000 individuals to provide customized services to clients. However, their growth is continually rising. Since its inception in 2004, the firm has grown from a small employee pool to what they are today.

As a HIPAA-verified company, Callnovo is available globally to help corporations within a multitude of industries. Whether the premise revolves around sales, technical assistance, or medical billing, the firm has appropriate staff and language capabilities to meet the need.

In addition to its services, Callnovo aims to be a leader in the industry by paving a path to optimal customer service. They work with experts in the field to analyze all angles and customize their approach to each company and client they serve for the best possible outcome.

As a global provider of BPO services, there are many solutions that Callnovo implements into their daily activities to meet best the needs of those they serve.

• Social Media Management
• Outbound Call Center
• Inbound Call Center Operations
• Tech Support
• Call Center Consulting
• Business-to-Business Assistance
• Business-to-Consumer Solutions
• Lead Generation
• Market Analysis

While this list provides many of the valuable services that Callnovo delivers, it is continually changing and expanding to ever-changing trends in the industry.

Callnovo’s pricing

Due to the bespoke nature of Callnovo’s services, the company doesn’t list generic prices on its website. Therefore, if you are looking for a quote, it’s best to reach out via the company webpage and speak to a service representative. 

Callnovo takes pride in its three main competitive advantages:

• One-stop, one responsibility. 65+ languages
• Competitive price across all languages with offshore operations
• Powerful in-house developed CallnovoDesk SaaS solution for global SMEs and Startups

• Jackie Xu (Founder and CEO)

With a background in electrical engineering, Jackie Xu made the decision to start his own BPO company. Since its humble beginnings in 2004, it has dramatically expanded to 15 locations and over 65 languages.

• Anita Lee (Chief Business Officer)

Anita is a seasoned leader in the BPO industry, serving as Callnovo’s Chief Business Officer. With a wealth of experience spanning various functions within the company, she has played a pivotal role in driving Callnovo’s expansion into global markets.

Anita’s leadership guides the firm’s global business operations, ensuring strategic growth and operational excellence. Passionate about delivering exceptional service and fostering client partnerships, she spearheads the company’s mission to excel in the dynamic BPO landscape.

With an extensive history in customer service BPO, Callnovo has acquired recurring loyal clients and long-term staff members. With keen attention to detail and an appreciation for the company’s employees, the firm has reached a high level of success over the years.

Callnovo’s main headquarters is located in:

Suite 1108, 3601 Highway 7 East, L3R8X6, Markham, ON

Further, you may virtually reach out the company through the following contact information:

Website https://www.callnovo.ai

LinkedIn https://www.linkedin.com/company/callnovo-contact-center/

Facebook https://www.facebook.com/Callnovo

In addition, you may email them at [email protected] or call +14164790416.