Lemon Contact Centre

Established in 2003, Lemon Business Solutions Ltd provides customer service solutions. The company has omnichannel outsourcing capabilities and has answered more than 50 million calls for clients.

Located in the UK, the company provides English-only outsourcing services.

Lemon is based out of England, with its main headquarters in Stockton-on-Tees, Durham.

The company invests in its team to cultivate employees that are fresh and zesty. With the zesty motto, teams provide clients with expertise and confidence. In addition, teams train to represent the company’s core values of quality, trust, team, passion, empathy, and gratitude.

Lemon offers custom-made solutions to various sectors. These include Engineering, Facilities Management, Funeral, Healthcare, Lift, Manufacturing, Telecoms, IT/Tech, Retail, Utilities, and more.

The company’s services include:

• Call answering
• Customer service
• Data security
• Social media management
• Telecommunications management
• Webchat

Lemon’s pricing

Prices are not publicly available. However, the company discloses two charging options. These allow clients greater autonomy to choose which solutions they require. 

The first option is the price per minute (billed to the millisecond) model. The second is an FTE price, which allows clients dedicated operators. Finally, a third option enables clients to choose a mixture of both.

Additionally, the company is committed to lowering operational costs while optimizing service delivery. Lemon aims to add value to its client’s business. The BPO streamlines processes and improves productivity.

As the world operates 24/7, so does Lemon. The company understands that the on-demand nature of the current cultural climate has fundamentally changed the customer experience. BPO services should meet client expectations, so Lemon provides services with zest.

Zest represents the passion and professionalism the company brings to every aspect of its services. The company promotes efficiency, enhancement, and expertise.

All services are customized. The company will adapt to client systems seamlessly.

Lemon puts the customer first with an emphasis on data security. The company is UKAS certified for ISO9001 and ISO27001. Furthermore, the company is fully GDPR compliant.

Additionally, the company works to ISO22301 standards for business continuity. As a result, clients can count on their BPO provider to be there if a crisis occurs.

Martin Anderson (CEO, Co-founder)

Martin Anderson leadership founded a team that combines talent and technology to provide hassle-free outsourcing services. He is committed to curating a team of passionate, customer-focused professionals.

Lesley Wratten (Director, Co-founder)

Lesley Wratten is passionate about quality and customer trust. She approaches leadership by enforcing in-depth training for communication skills and a people-first mentality.

Alexandra Routledge (Client Contracts Manager)

Alexandra Routledge aims to please clients. She joined Lemon in 2005 as a customer service consultant, proving her commitment to the customer experience, advancing through various management roles within the company.

Public reviews for Lemon are limited. However, testimonials featured on the company’s website highlight customer-focused professionalism and diligence. In addition, reviewers compliment the seamless integration, with the BPO team acting as an extension of their own.

Lemon is comparable to mid-sized UK-based competitors, such as Clearanswer, CallCare, and The Contact People.

Lemon Contact Centre’s main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

Website https://www.lemoncontactcentre.co.uk

LinkedIn https://www.linkedin.com/company/lemon-contact-centre/

Facebook N/A

In addition, you may email them at [email protected] or call 0800 612 7595.

https://www.crunchbase.com/organization/lemon-business-solutions

https://www.glassdoor.com/Overview/Working-at-Lemon-Business-Solutions-EI_IE2347756.11,35.htm