Rewardsco

Rewardsco is one of Africa’s leading customer engagement and outsourcing providers, recognized for its ability to combine operational scale with measurable commercial outcomes.

Unlike traditional contact centres that focus primarily on transactional service delivery, Rewardsco has built its business around a customer growth philosophy. Through its Serve, Acquire, Retain and Grow model, the company helps clients strengthen customer relationships throughout the entire customer lifecycle.

For 30 years, Rewardsco has developed deep expertise across customer acquisition, customer care, retention, collections, sales optimization, quality assurance, digital engagement and business intelligence.

Its investment in technology, culture and workforce development enables the business to consistently deliver customer experiences that drive revenue growth, operational efficiency and long-term customer loyalty.

Rewardsco delivers scalable outsourcing solutions designed to help organizations improve customer experience, accelerate growth and operate more efficiently.

Through a combination of customer engagement specialists, advanced technology platforms and real-time analytics, Rewardsco provides flexible outsourcing solutions tailored to each client’s commercial objectives.

Key capabilities include:

1. Customer Acquisition
2. Sales Outsourcing
3. Customer Service & Support
4. Customer Retention Programs
5. Collections & Recoveries
6. Lead Generation
7. Technical Support
8. Omnichannel Customer Engagement
9. Quality Assurance & Compliance
10. Workforce Management
11. AI & Automation Solutions
12. Business Intelligence & Reporting

Rewardsco’s operating model is designed to provide complete visibility into performance, customer interactions and operational outcomes, enabling clients to make faster and more informed decisions.

Rewardsco offers a comprehensive suite of customer engagement and Business Process Outsourcing solutions, including:

Customer Acquisition

• Lead Generation
• Sales Outsourcing
• Welcome Call Programs
• Digital Customer Acquisition

Customer Experience & Service

• Inbound Customer Care
• Omnichannel Support
• Technical Support
• Complaints Resolution

Customer Retention

• Save Teams
• Loyalty Programs
• Retention Campaigns
• Customer Win-Back Strategies

Revenue Growth

• Cross-Sell & Upsell Campaigns
• Customer Value Optimization
• Customer Lifecycle Marketing Support

Operational Excellence

• Quality Assurance
• Compliance Monitoring
• Workforce Management
• Business Intelligence & Analytics

Technology & Digital Engagement

• AI-Powered Insights
• Chatbots & Automation
• WhatsApp Engagement
• SMS Campaigns
• Email Communications
• Social Media Support

Rewardsco’s pricing

Rewardsco provides tailored commercial models designed around each client’s operational requirements, engagement volumes, channels and performance objectives.

Pricing structures may include:

• Dedicated team models
• FTE-based pricing
• Transaction-based pricing
• Performance-linked commercial models
• Hybrid engagement structures

Prospective clients are encouraged to contact Rewardsco directly to discuss customized solutions and pricing aligned to their business goals.

What differentiates Rewardsco is our ability to combine customer engagement expertise with measurable commercial accountability. While many outsourcing providers focus solely on service delivery alone, Rewardsco operates as a strategic growth partner, aligning performance to business outcomes that matter most to clients.

Our key differentiators include:

Performance-Led Commercial Model

Our success is aligned to client growth through outcome-focused delivery models designed to drive measurable business impact.

Proven Scale & Experience

Over 30 years of operational expertise, more than 40 million customer engagements monthly and scalable delivery capacity exceeding 10,000 FTE.

Omnichannel Customer Engagement

Integrated customer interactions across voice, WhatsApp, SMS, email, web chat, social channels and AI-enabled customer journeys.

Technology + Human Expertise

A modern engagement platform combining AI-powered insights, automation, analytics and highly trained customer engagement professionals.

Culture-Driven Performance

Our game-changing #BringTheHeart culture strategy helps drive workforce stability, engagement and employee satisfaction – leading to customer experience consistency and operational performance.

Enterprise Security & Compliance

Robust governance, data protection, quality assurance and compliance frameworks designed to support highly regulated industries including Banking, Financial Services and Insurance.

Michael Steenfeldt-Kristensen (Group Chairman)

Michael founded Rewardsco Group in July 1996 and has served as the Executive Chairman since its formation. Michael has driven Rewardsco’s development from a start-up company to the entrepreneurial and formidable Group that it is today.

Previously, Michael served in the banking industry where he headed up the Asia Region for the National Australia Bank/Bank of New Zealand Group. Prior to this, Michael served as Group Treasurer for the Barclays/First National Bank Group in South Africa where he steered the group to a dominant position in the financial markets.

Sven Steenfeldt-Kristensen (Group CEO)

Sven joined Rewardsco Group in April 2005. Sven plays an instrumental role in defining the Group’s strategic and operational direction to unlock value for all stakeholders. He currently serves as the Group CEO and sits on the Rewardsco Sales Board as a non-executive Director. Sven has a background in investments, technology and business development, having prior to this obtained a Bachelor of Commerce degree in New Zealand.

Trevor Koen (Executive Director)

Trevor is a founding Director of the Rewardsco Group and is instrumental in its ongoing strategic development. Trevor sits on the Rewardsco Sales Board and leads the Group’s proprietary Telco Distribution Strategy. Trevor has an entrepreneurial background, having previously owned and managed a chain of retail stores and an importing/distribution business.

Dwane Farquharson (Managing Director)

As Managing Director of Rewardsco Sales, Dwane sits on the Rewardsco Sales Board and leads Rewardsco Group’s operational and digital transformation initiatives, focusing on streamlining business processes and enhancing human and technological capabilities. Dwane’s responsibilities include domestic and international business development in the Telco, Logistics and CX sectors.

He joined the Group in 2024 and has a strong background in IT, telecommunications and BPO. Dwane plays a pivotal role in driving innovation and improving overall operational efficiency. His leadership in managing complex projects and cross-functional teams ensures Rewardsco remains competitive in a dynamic business environment.

Dwane has a Postgraduate Diploma in Business Administration from the University of the Witwatersrand. 

Fathima Dildar (Chief Business Development Officer)

Fathima joined the Rewardsco Group in 2019. Fathima sits on the Rewardsco Sales Board and leads the Group’s domestic and international financial services business development portfolio.

As an admitted attorney, Fathima holds a Masters in Social Justice, a B-LLB, a Corporate Governance post-graduate qualification and is currently working toward an MBA in International Business.

She previously served as a commercial, mergers and acquisitions attorney at Norton Rose Fulbright and a market conduct, risk and compliance specialist within the finance industry.

Rewardsco receives high praise from customers and employees. It’s labeled as an excellent place to work on Glassdoor and Indeed. The case studies on the website also indicate their level of success and expertise in sales and data management.  

Rewardsco’s main headquarters is located in:

KwaZulu-Natal: 2 Ncondo Place, Umhlanga Ridge

Further, you may virtually reach out the company through the following contact information:

Website https://www.rewardsco.com

LinkedIn http://www.linkedin.com/company/rewardsco

Facebook N/A

In addition, you may email them at [email protected] or call 031 5333 000.

https://www.glassdoor.com/Overview/Working-at-Rewardsco-EI_IE2972462.11,20.htm