Affinity Express

Unverified profile

AffinityX is a new kind of technology company built on decades of operational process excellence. We offer custom AI-driven workflow solutio...

2.9/5 · Glassdoor
OA500 Top 500, 2026 Source Partner - inactive badge
Company at a glance
Employee range
2001-5000
Estimated headcount
Annual revenue
$100 mil. - $250 mil.
Company listing
Delivery countries
6
Company listing
Executive profiles
47+
Updated 8 Nov 2026
News items tracked
1+
Updated 8 Nov 2026

A deeper view of Affinity Express

Senior leadership movement from OA Explorer.

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Executive backgrounds

Where Affinity Express's executives worked before.

18%

of executives came from other outsourcing firms. 8 of 45 executives with a known career history.

Each executive is counted once, under their most recent prior outsourcing employer. Counts are rounded by OA Explorer.

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Overview

Company Overview

Identity. Affinity Express trades as AffinityX and is a marketing-production and media-execution provider headquartered in Elgin, Illinois, with delivery teams in India, the Philippines and Serbia. The contact page gives the registered brand and the head office. — "AffinityX and Affinity Express are registered trademarks of Affinity Express, Inc." The same page gives the address. — "AffinityX Illinois" The platform record files the firm under outsourcing and lists Elgin as its city.

What kind of firm. The firm presents itself as a white-label operator behind other companies' brands. The smart-operations page states the model. — "One connected operating model runs the work from intake to delivery, white-label behind your brand." The same page describes how it staffs. — "Full-service delivery, staff augmentation, or a custom blend." A buyer should read the firm as a production and operations partner for agencies, publishers and brands, with a growing software layer.

Strategic thesis. The pitch is that marketing work should be run as one system. The about page puts it this way. — "Businesses need more than disconnected vendors or standalone tools." It adds its operating model. — "we combine experienced marketing experts with embedded AI, intelligent workflows, and scalable operational systems" The commercial reading is a services firm that is repositioning itself as an intelligent platform, so a buyer should check which parts are delivered by people and which by software.

Founding and history. The about page dates the firm's story. — "What began as a focused creative services business in Chicago has evolved into a global intelligent marketing platform" The firm's anniversary release says it has operated for three decades. — "For three decades, AffinityX has delivered high-quality solutions" It also lists the early offerings. — "AX offerings have evolved from embroidery digitization to document creation, graphic design and copywriting to newspaper print production services and digital advertising solutions"

Endnote

Affinity Express, trading as AffinityX, is an Illinois-headquartered marketing-production and media-execution provider with delivery hubs in India, the Philippines and Serbia. It names its chief executive, dates its history and lists its offices, but it gives no revenue, no client names in its case results and no certification. A buyer should obtain audited accounts, a current headcount by site, named client references and its security audit scope before contracting.

Services & Capabilities

Creative production. The creative page lists the work. — "Scalable design, publishing, digital, and production support services across every format and channel." It names collateral design, digital creative for social and paid media, and video production. — "End-to-end video production and editing services for video ads, branded content, social reels, motion graphics, and animation"

Media execution. The media page describes campaign management. — "We plan, traffic, and optimize paid media across every channel as one connected system" It lists programmatic, search, social and email services. — "Programmatic media buying across display, native, video, audio, OTT/CTV, digital out-of-home, geo-fencing, retargeting"

Operations and staffing. The smart-operations page sells staff augmentation. — "We provide a curated, product-certified workforce aligned to your tools, workflows, and quality standards, ready to execute from day one." It also offers rush handling. The pages do not give a price or a minimum contract size.

Local presence and listings. The media page lists always-on local services. — "Keeps your business information accurate, up to date, and visible across Google, Bing and Apple profiles" The platform record lists the service lines as digital marketing and sales and lead generation, which understates the creative and operations work on the firm's pages.

Client Base & Market Position

Client types. The anniversary release names the client mix. — "advertising agencies, print and digital media publishers, and large brands" It also claims a large small-business reach. The release, dated May two thousand twenty-three, gives the figure as more than two million small and mid-sized businesses a year, and the figure is unaudited.

Case results. The home page carries case studies with unnamed clients. One reads as follows. — "AffinityX transformed our campaign operations with greater visibility, stronger execution, and a scalable foundation for growth." The speaker is described only as a digital advertising and media technology company. A second case names a person. — "AffinityX has been instrumental in our success." The speaker is the founder and managing director of Influence Digital Agency.

Anonymous references. Most references on the page name only a sector and a country, so a buyer cannot check them. The page also shows percentage results and dollar results for those cases, with no period beyond the headings.

Market position. The firm calls itself a leader in its releases. — "the global leader in results-driven marketing and advertising solutions" That is self-description, and the pages publish no market-share figure and no analyst placement.

Delivery Infrastructure & Operations

Footprint. The contact page lists three offices. — "Global teams across USA, India & Philippines" The page lists a Pune address and a Manila address beside the Illinois headquarters. A second line adds a fourth country. — "Global scale with localized execution across US, Serbia, Philippines, and India"

What each hub does. The about page assigns functions to each country. — "Serbia Europe Hub Software Development Digital Operations" It describes the Asian hubs as production sites. — "Creative Studio QA / Validation Research & Development Account Management Ad Operations / Programmatic" The pages give no seat count for any site.

Service levels. The about page states quality and speed results. — "Maintained across large-scale, high-volume publishing and marketing operations requiring precision, consistency, and operational reliability." The pages give a quality service-level percentage and a speed-up percentage without a client, a period or a method.

Standards. The pages name a security and technology lead. — "protect client data, and keep operations running smoothly across regions" They name no certification and no audit report, and the platform record lists none.

Record and Tier Note

  • The record has no delivery locations and no certifications. The firm's contact page lists the United States, India, the Philippines and Serbia.

Ownership, Financials & Scale

Ownership. The firm's footer names the legal entity. — "Affinity Express, Inc." The pages name no parent, no investor and no private-equity owner. The platform record's owner field is blank, though it holds a two thousand seven report of an acquisition by Ayala's BPO holding firm.

Scale. The about page gives a workforce of more than one thousand two hundred. — "employees across North America, Europe, and Asia" The platform record carries a different figure of about two thousand one hundred and eighty-eight employees and gives no date for either, so a buyer should ask which is current.

Financials. No public revenue figure was found. The platform record carries a revenue estimate of about two hundred and ten million dollars from a data vendor (Apollo, organization enrichment) with no as-of date. The firm's own pages give no financial statement. One release says the digital division now represents over seventy percent of revenue. — "the growth and development of the AffinityX digital division" That is a proportion and not an amount, and a buyer should ask for audited accounts.

Record and Tier Note

  • The record carries a revenue estimate of about two hundred and ten million dollars from a data vendor (Apollo, organization enrichment) with no as-of date.

People, Leadership & Culture

Leadership. The about page names the chief executive. — "David McTarnaghan CHIEF EXECUTIVE OFFICER" It names a chief financial officer. — "Amir Naderi CHIEF FINANCIAL OFFICER" The firm's releases quote the chief executive. — "David McTarnaghan, AffinityX CEO"

Operations and technology leaders. The page lists the operations leads. — "Patrick Mullen SVP, DIGITAL OPERATIONS" A second names the operations head in India. — "Valerian D'Souza SVP, OPERATIONS" The technology head is named as well. — "Stephane Minisini VICE PRESIDENT, IT & SECURITY"

Recent appointments. The news list dates senior hires. — "Burnham brings over a decade of experience with AffinityX" A second release names the product head. — "TJ will lead the strategic development of high-impact products" The about page lists neither the chief revenue officer nor the product head.

Culture. The about page lists five values. — "We uphold the highest standards of ethics and integrity in every relationship, every project, and every decision." The pages give no turnover or engagement data.

Record and Tier Note

  • The record lists several chief executives. It names David McTarnaghan as chief executive, Ashwath Ram as managing director and chief executive, and Jahvyn Lorenzo as chief executive. The firm's about page names only McTarnaghan as chief executive.
  • The record's headcount differs from the firm's page. It carries two thousand one hundred and eighty-eight employees, and the about page gives more than one thousand two hundred.

Technology & Innovation

Technology approach. The firm sells software products beside its services. The site menu lists them. — "Tech Products Orchestrate AutoPath Signal" The news list describes the first of them. — "The AI-Powered Brain for Smarter Sales & Marketing"

Order platform. The footer links the firm's ordering tools. — "IDEA Titan® IDEA Custom Solutions IDEA Digital Orders" The news list describes a rebuild of the main tool. — "Revitalizing IDEA Titan®: Unveiling the enhanced user experience with React.js"

Partnerships. The news list names AI and data partners. — "AffinityX partners with MindStudio to enable millions of SMBs with AI business applications" The pages do not give the commercial terms.

Recent signal. The platform record holds one news item, a two thousand seven report that Ayala's BPO holding firm acquired Affinity Express. The newest item on the firm's news list is dated August two thousand twenty-five. — "The AI-Powered Brain for Smarter Sales & Marketing"

Strategic Assessment

Strengths

  • Named leadership team. The about page names the chief executive, the chief financial officer and operations leads.
  • Multi-country delivery. Hubs in the United States, India, the Philippines and Serbia carry named functions.
  • Dated history and news. The firm dates its anniversary and its senior appointments.
  • Own software. The firm offers ordering and AI tools beside its services.

Risks and Vulnerabilities

  • Unclear workforce size. The record and the firm's page differ by about one thousand people.
  • Anonymous references. Most case results do not name the client.
  • Repositioning as a platform. Marketing copy moves from services to software, so the people-delivered share is unclear.
  • No certifications named. The pages list no audit or security standard.

Opportunities

  • Named references. Attributed client results would turn the case studies into evidence.
  • Published certifications. A named security audit would answer a first buyer question.

Record and Tier Note

  • The record lists open job postings. The careers page lists a short set of open roles.
Ownership
Private
Industries
Education, Manufacturing, Media & Entertainment

Details

Year founded
1993
Sectors
Digital Marketing, Sales & Lead Generation

Company data

Services & delivery

Workforce & hiring

Workforce composition

Rounded mix

Share of associated member profiles

Approximate distribution, rounded to 5 percentage points.

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Skills in the workforce

Selected skills
  • Adobe Photoshop
  • Adobe Illustrator
  • Graphic Design
  • Adobe InDesign
  • Advertising

Skills listed by people associated with Affinity Express.

Selected self-reported skills.

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Hiring locations

Selected examples
  • Metro Manila
  • PasigPhilippines

Selected hiring locations. Vacancies may have closed.

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Scale & company milestones

Annual revenue

$100 mil. - $250 mil.

Company listing

Leadership & connections

Executive appointments

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Executive contacts

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About Affinity Express: Review and comparison

AffinityX has provided business process outsourcing services since 2000, specializing in graphic and creative services that enable their clients to grow faster and provide custom-tailored branding design that engages their customers. 

Their manifesto supports their mission, stating their beliefs that:

  • People plus technology create the whole product solution.
  • In the hard work of making things easy.
  • Brilliance at speed and scale makes brands soar.
  • Doing the right thing is always the right thing.

They employ more than 2,000 team members stationed in the United States, Serbia, India, and the Philippines, bringing in annual revenue of $28.2 million and completing more than five million projects annually. 

Affinity Express Outsourcing

AffinityX is leading a revolution of creative design that changes the way customers see businesses online. 

Along with its passion for innovation and excellence, the agency strives to make a positive impact by treating its employees and clients with respect, operating with integrity, and maintaining its reputation as a trustworthy BPO service. 

AffinityX also partners with local marketers to keep their fingers on the pulse of what SMBs need to succeed in their industry. 

Affinity Express’ BPO services and pricings

This agency has honed its marketing and design skills, giving its clients the tools they need to stand out online by engaging existing and new audiences alike.

  • Sales enablement and calls
  • Design and copy for branding
  • Advertising
  • Local marketing services
  • Print production
  • Signs and window displays
  • Video and multimedia ads
  • Web and landing page design
  • Logo design
  • Social media ads
  • Business cards

Clients also have access to the custom option, which allows them to pick and choose BPO services, from a simple branding design to a complete package solution.  

AffinityX’s pricing

With such a wide range of customizable BPO services available through the agency, potential clients are encouraged to contact AffinityX to learn more about pricing for their exact outsourcing needs. 

How Affinity Express outshines its competition

AffinityX offers so much more than just graphic design. They help their clients build digital marketing solutions with more than a century of combined experience. 

AffinityX’s unique approach to goal-setting and progress monitoring is one of the most effective services, allowing clients to customize the key performance indicators (KPIs) to see growth. 

According to the company website, AffinityX’s modular platform can boost average order values (AOV) by as much as 50%. It also cites that its customers see increased closing rates of up to 40% and a digital growth rate of up to 120%.

Key executives

David Grant (Founder and EVP Sales)

David Grant studied at MIT’s Sloan School of Management before becoming the president and CEO of Grant Brothers Limited until AffinityX’s beginnings in 2000. 

Joanna Grant (Co-Founder)

With a keen eye for graphic design, Joanna Grant has worked in outsourcing digital art since 1996. She has been the vice president of AffinityX since 2006 and serves as senior vice president for Idea Custom Solutions. 

Affinity Express reviews and comparisons

AffinityX seeks to help SMBs feel as empowered as large businesses in their branding and marketing with their design outsource services. We encourage you to check back later for AffinityX reviews, but in the meantime, explore other local graphic design BPO services with a global reach.

Affinity Express’ contact information

Affinity Express’ main headquarters is located in:

Headquarters location N/A

Further, you may virtually reach out the company through the following contact information:

In addition, you may email them at [email protected] or call 847-930-3200.

References

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