SiBS

SiBS (Siblings International Business Solutions) is a Filipino-owned and managed offshore business operations company established in 2011. SiBS provides call center and back-office solutions for small and medium-sized companies. Outside of the Philippines, SiBS regularly partners with companies in Australia, Canada, the US, and the UK.

The founding team has a combined 30 years of experience and is committed to acquiring and training a talented workforce. Annual revenue for the company is $5 million.

SiBS is headquartered in Tagum City but has three offices total. Tagum City has the most significant operation, closely followed by Davao City. The third location is a satellite office in Manila.

SiBS delivers personalized, flexible BPO services built around each client’s industry and operational needs. The company specializes in six core verticals:

• Healthcare
  • Outsourcing solutions for dentists, medical offices, podiatrists, chiropractors, and insurance firms
  • Reimagined healthcare call center services
• Legal
  • Legal answering service
  • Legal process outsourcing (LPO) that lets law firms focus on cases instead of routing calls
• Insurance
  • Support for insurance firms
  • Claims and benefits administration
  • Adjudication
  • Member inquiries
  • Provider relations
• Finance & Accounting
  • Cross-industry accounting services outsourcing (ASO)
  • Modernized customer experience in the financial industry
  • Comprehensive call center solutions
• Front Office Services
  • Omnichannel customer support across inbound and outbound phone, email, live chat, and social media
  • 24/7 global multi-location coverage
  • Multilingual agents
• Back Office Solutions
  • Strategic workforce management
  • Quality assurance
  • Talent acquisition and development
  • Process optimization
  • AI-powered recruitment

Beyond these six verticals, SiBS also supports Government (GPO) engagements, including visa processing and tax refund processing for government entities. The company positions itself as a partner rather than a third-party provider, delivering tailored solutions built around each client’s unique business needs.

SiBS’ pricing

SiBS does not publicly disclose pricing. After contacting for consultation, SiBS will quote an all-inclusive monthly service fee. However, SiBS is committed to reasonably-priced, quality service. 

The BPO develops solutions that save clients money and time, adding value through SiBS services.

SiBS maintains 45% service campaigns, 45% sales campaigns, and 10% back-office administrative campaigns.

SiBS customizes solutions for their clients that optimize resources. Their approach, referred to as Done-For-You (DFY) solutions, ensure their clients have the freedom to manage the big picture while SiBS refines the small picture.

Dedicated Vendor Managers are available daily or as often as needed to support clients through the process. SiBS utilizes nine management strategies to improve operations. Their goal is to curate a customer service outsourcing that handles quantity with quality.

Additionally, SiBS promises cutting-edge multichannel technology with the capability to handle high volume customer service needs.

SiBS strives to support clients through a highly motivated team of skilled professionals. Work ethic, integrity, reliability, and a pursuit of excellence are core values.

Aimee Nadela (Owner/Managing Director)

As a SiBS owner, Aimme Nadela was instrumental in founding SiBS, bringing over a decade of expertise within the call center industry. She oversees Business Development, Sales, and Marketing.

There are currently no reviews available for SiBS.

SiBS is comparable to other Philippines-based BPOs that cater to small and mid-sized clientele. Some others that contribute to this category include IdeasUnlimited, Peak Outsourcing, or Big Outsource.

SiBS’ main headquarters is located in:

N/A

Further, you may virtually reach out the company through the following contact information:

Website https://www.sibscontactcenter.com

LinkedIn https://www.linkedin.com/company/sibscontactcenter/

Facebook https://www.facebook.com/siblingssolutions/

In addition, you may email them at [email protected] or call 0908 887 1956.

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