Infinity Virtual Solutions

Infinity Virtual Solutions (IVS) was built on a simple belief: the support quality Fortune 500 companies take for granted, with their large internal teams and deep budgets, shouldn’t be out of reach for everyone else. We make it accessible.

Founded in 2022 and headquartered in Amman, Jordan, IVS is an AI-Enhanced BPO running customer service, back office, IT support, and finance operations for companies across the USA, GCC, and MENA. Our team pairs elite bilingual (Arabic/English) agents, embedded directly in your workflow, with AI that handles the repetitive parts of the job, so your customers get faster answers and your team gets cleaner data.

We didn’t bolt AI onto a call center after the fact. We built the model around both from day one, so companies at any stage of growth, not just the ones with a Fortune 500 budget, can run their operations at a Fortune 500 standard. If that’s the gap you’re trying to close, let’s talk. We can probably help.

What Infinity Virtual Solutions offers its clients

IVS is an AI-Enhanced BPO running customer service, back office, IT support, and finance operations for companies across the USA, GCC, and MENA. Founded in 2022 and headquartered in Amman, Jordan, we take on the functions that eat a growing company's time and payroll, inbound and outbound support, ticketing and email, data entry and processing, IT helpdesk, and finance and accounting operations, and run them as a dedicated extension of your team rather than a detached vendor.

Every engagement is built around your workflows, your tools, and your quality standards, with AI handling the repetitive work so your customers get faster answers and your team gets cleaner data. The result is Fortune 500 quality support at a fraction of what an in-house US team costs to run.

How Infinity Virtual Solutions outshines the competition

Most BPOs at our price point check a small sample of calls for quality and hope the rest holds up. We built our own software instead. Valkyrie, our proprietary AI QA platform, audits 100% of recorded calls, scoring every one against your campaign's specific criteria and mandatory disclosures, flagging critical violations automatically, and backing each score with the exact moment in the call it came from.

That changes what outsourcing feels like. You are not trusting a monthly report built from a handful of reviewed calls. You see the full picture, every agent, every campaign, with problems surfacing while they are still small.

The second difference is how we were built. We did not add AI to a traditional call center after the fact. IVS was designed around agents and AI working together from day one, which is why we can hold a Fortune 500 standard at a cost structure sized for companies that are still growing into that scale.

Infinity Virtual Solutions company structure

IVS operates from a single delivery center in Amman, Jordan, which keeps quality control, training, and culture consistent rather than scattered across multiple sites.

Clients are assigned a dedicated team of agents who work only on their account, supported by a team lead and an account manager who serves as the single point of contact. Sitting across all accounts are our quality assurance, training, and technology functions, including the in-house team that builds and maintains Valkyrie.

Teams scale up or down with client volume without renegotiating the whole engagement, so a seasonal spike or a new product launch is a staffing adjustment on our side rather than a hiring cycle on yours.

Sample highlight service offering of Infinity Virtual Solutions

A dedicated team handling your inbound calls, email, chat, and tickets, trained on your product, working inside your existing tools, and available across the hours your customers actually need.

What makes it different from standard outsourced support is what happens after each call. Every recorded interaction runs through Valkyrie, our AI QA platform, which scores it against your criteria, checks required disclosures were made, and flags critical issues immediately. You get visibility into 100% of interactions rather than the sample most providers review, so coaching happens in days instead of quarters and quality holds as the team scales.

Best suited for companies with growing support volume that need consistent, accountable coverage without building and managing an in-house team.