333 Edgware Road, NW9 6TD, London, United Kingdom
Saul Bloch, Head of Operations
About Confero: Review and comparison
Confero Call Centres, Ltd was established in 2001. At that time, the goal was to establish the company as a mid-sized outsource bureau service, delivering one-call customer resolution to SME and Corporate businesses. These principles still drive their business today; in addition they’ve added digital response channels such as email and chat support.
Confero Call Centre Ltd’s main headquarters is located at 333 Edgware Rd in Colindale, London.
Confero’s BPO services and pricings
Their services include:
- Inbound Customer Contact Management
- Outbound Telemarketing
- Customer Services
- Overflow & Out of Hours Call Handling
- Helplines, Credit Card Order Lines
- Crisis Management, including Product Recall, Bureau (Shared Desk) Services, Dedicated Call Centre Services, and Email Response
The company’s primary customers include online retailers, insurance companies, crisis management, reservations and bookings, automotive companies, and charities.
With their shared desk service, agents handle accounts for many different clients and answer incoming calls and emails as they’re received. If you need Confero to handle all of your customer service interactions or just overflow calls after hours or on weekends, then this is the service you need. Pricing is per-second, so you are only charged when your customers call.
Their dedicated service is devoted to handling all customer interactions on behalf of a single client. It could include some or all of Confero’s services, such as inbound calls, outbound telemarketing, email response, and online chat or fulfillment services Agents are thoroughly trained in the customer’s industry and respond professionally and efficiently.
There is no specific information available on Confero’s pricing. The amount the customer pays depends on the services they’re looking for, as well as how long each customer interaction lasts, the operating hours, the blend of outbound and inbound requirements, and the level of expertise needed to complete each inquiry they receive.
How Confero outshines its competition
Confero Call Centres Ltd’s quality-trained agent teams work on their customers’ campaigns at all times. Quality service is important for every client brand and helps ensure the projects meet or exceed the client’s expectations.
David Freedman – CEO
David founded Confero Call Centres Ltd in 2001. Under his leadership, the company has cemented its place as a Top 20 UK outsourced call center offering its clients a full-service solution based on adding real-time value to their business.
He started in the call center industry in 1994 working as the Sales and Marketing Director for a company called Answerlink. He used innovative marketing strategies to drive sales and built successful and scalable sales teams. Under his leadership, Confero Call Centres Ltd became the second-best answering service business in the UK.
Daniel Sassoon – COO
Daniel co-founded Confero Call Centres Ltd and is responsible for IT and Operations, two departments that play a pivotal role in the efficient operation of the call center.
He’s been involved in cutting-edge technology and engineering for many companies, including EMI, ASCOM, Bell-Northern Research, Reuters, and Independent Newspapers.
Confero reviews and comparisons
The BPO is one of the leading call center solutions providers in the UK. While we currently don’t have any reviews for this company, we suggest comparing the firm to other mid-sized call center solutions companies in the UK.
Confero’s contact information
Confero’s main headquarters is located in:
Further, you may virtually reach out the company through the following contact information:
In addition, you may email them at [email protected] or call 0800 083 32 32.