TSD Global

Services & Capabilities

TSD Global's offer combines outbound sales, customer care and back-office processing, with a productised restaurant ordering line alongside them.

• Sales and cross-selling: The sell-side adviser describes customer service, back-office services and cross-selling capabilities, and Movate said the acquisition enriches its digital CX service portfolio with a strategic client base. Outbound selling is the capability the acquirer named, which makes it the clearest signal of what the unit does well.
• Customer care: Support runs across voice, email and chat on multi-channel contact centre technology that the adviser says improves work efficiency and customer experience. Platform records file its service lines as Customer Support - Chat, Voice - Inbound and Voice - Outbound.
• Back office: Back-office processing sits alongside the contact work, though no detail of specific processes was found in the sources reviewed.
• Restaurant order capture: OrderSolutions, the restaurant division of TSD Global, serves restaurants outsourcing phone orders. The directory credits it with increasing check size by 35%, so the pitch is value per order rather than cost per call.

Sector spread: The directory's service list runs across communications, product and technical support, travel and entertainment, healthcare and financial services, while platform records list Automotive, E-commerce & Retail, Education, Technology & SaaS and Telecommunications as verticals. The two lists overlap only partly. Healthcare and financial services carry data-handling obligations, which is where the unit's stated payment-card and audit credentials matter.

Commercial model: The directory says TSD Global aims to make client savings cover the cost of its services, and that on average client sales increase by 30%. Both claims come from company material relayed by the directory rather than from a named case study, so they describe how the unit sells itself more than independently measured results.

Specialist versus commodity: Inbound voice and chat support is commodity work offered by most contact-centre groups. Outbound sales with a measured uplift, and the OrderSolutions line in particular, are the more specialist parts of the offer, and they are what Movate said it was buying. For a buyer, the question is whether those specialist teams kept their identity inside a much larger CX organisation after the deal.

Client Base & Market Position

Named clients: The directory names AT&T, SiriusXM, Capital One, TGI Fridays and Denny's as clients. The list spans telecoms, media, banking and casual dining, a broad spread for a business of about 1,000 people, and it matches the unit's two strongest lines: outbound and care programmes for large consumer brands, and order capture for restaurant chains. These names are relayed from company content rather than shown in named case studies, so they are company-claimed rather than independently confirmed.

Track record: Movate described TSD Global as having a 30-year track record as a trusted partner for blue-chip enterprises, and the sell-side adviser says it has been a partner to blue-chip organisations for over 30 years. Longevity with large accounts is the core of the unit's commercial credibility, and it is what the acquirer pointed to when it described the strategic client base it was adding.

Recognition: The directory refers to AT&T's Center of Excellence in the Philippines in connection with the business. A recognition tied to a named client's operation is stronger evidence of delivery quality than a vendor competition, though here it rests on the directory's account.

Restaurant niche: The directory relays a news account that OrderSolutions was named the #1 off-premise order-taking firm. The claim is specific to a narrow category, phone and off-premise ordering for chains, and it is the brand's most distinctive market-position statement.

Competitive context: In outsourced sales and customer contact, TSD Global competes for work with much larger contact-centre groups. Inside Movate its differentiators are outbound selling and access to the parent's gig network, which at group level spans thousands of technology experts across 60 countries and more than 100 languages. That network is a Movate asset rather than one TSD Global built, and it matters mainly for multilingual and technical support programmes.

Visibility: The directory's visibility metrics for the brand are those of a modestly marketed mid-market operator, and they predate the acquisition. Since the deal, the brand's market presence runs through Movate's own channels rather than its own.

Delivery Infrastructure & Operations

Footprint: The deal documents agree on three delivery geographies. Clifford Chance states that TSD Global is located in the United States, the Philippines and South Africa, and Movate's release describes contact centres in the Philippines and operations in the US and South Africa. The Philippines carries the contact-centre weight, which fits the directory naming a Philippines-based operations manager. For Movate, South Africa was a new delivery country added through the deal.

Home base conflict: The directory's prose places the company in Indianapolis, Indiana, and platform records give Indianapolis as the city, while the sell-side adviser names TSD Global as headquartered in Carmel, IN. No single headquarters address is confirmed by a current first-party page.

Delivery-country conflict: The directory lists more delivery countries than the three the deal documents describe, and its overview mentions a planned site in Central America, which is a pipeline location rather than an operating one. Buyers should treat three countries as the confirmed footprint.

Certifications: The directory says the company achieved PCI DSS Level 1 certification from a Qualified Security Assessor and SOC 2 Type 1 audit certification for its call centre sites. PCI DSS Level 1 is what restaurant and retail clients need for card data taken over the phone, so it underpins the OrderSolutions line. A SOC 2 Type 1 report tests the design of controls at a point in time rather than their operation over a period, which is a lighter assurance than a Type 2 report. No certificate number, assessor name or audit date was found.

Performance management: The directory quotes the company saying KPIs are the lifeblood of TSD Global's success, and the adviser says its staff consistently meet or exceed client KPIs. Whether that reporting survived integration into Movate's own platforms is not answered by any readable source.

Contact record: The directory's published telephone number has a placeholder pattern and the platform's delivery-locations field is empty, so the record gives a buyer no working route to the business other than through Movate.

Ownership, Financials & Scale

Ownership chain: TSD Global sits inside Movate Inc., a portfolio company of Capital Square Partners. Clifford Chance, which acted for the investor, described the deal as the acquisition by its portfolio company, Movate, of TSD Global. Movate, formerly CSS Corp, is a digital technology and customer experience services company. Platform records still list TSD Global's ownership as Private, which remains true of a business inside a private-equity-owned group, but the record carries neither the parent nor the investor.

Transaction: The terms of the transaction were not published, so the deal itself gives no anchor for the unit's size in money terms.

Investment logic: Movate said the deal would help strengthen its global delivery footprint and add outbound sales capability. For Capital Square Partners it is an add-on acquisition to an existing portfolio company, and a private-equity owner brings a holding period and a later exit, so the brand's future depends on how Movate is positioned at that point rather than on its own plans.

Headcount over time: Three figures circulate. Earlier platform records put the workforce at 1,000 employees. The directory's prose says the company regularly employs between 1,000-5,000 positions, while its panel shows a lower band. The deal documents give the clearest figure: the adviser says the company employs 1,000+ experienced and well-trained professionals, and Movate's release gives over 1,000 professionals across three countries. These are October 2023 figures, and no TSD-specific headcount has been published since the integration.

Group scale (group-level): At group level, Movate had over 11,700 full-time staff across 20 global locations at the time of the deal. These are Movate figures, not TSD Global's, and they describe the capacity a buyer can reach through the parent rather than the unit itself.

Financial picture: The directory carries two financial estimates for the brand on the same page that contradict each other, and neither is filed or company-published. No audited accounts or segment reporting for the unit were found in the sources reviewed.

No public revenue figure was found.

People, Leadership & Culture

President: Anthony Vesho, President of TSD Global, was the executive quoted on the acquisition. He said that in Movate the business had discovered the ideal home where shared vision and values converge, which frames the sale as a choice of partner rather than a forced exit.

Group leadership (group-level): Sunil Mittal, CEO of Movate, was quoted in the same announcement and said TSD Global would perfectly complement Movate's vision and capabilities. Since October 2023, decisions on investment, technology and account ownership sit with Movate's leadership above the brand's president.

Operating bench: The directory names Matt Miller as CFO and says he started at TSD Global in 2013 as VP of Finance. It names Graciel Hernandez as operations manager; located at the Philippines branch, she directs operations through customer-facing services. It also says one of its named executives started at TSD Global as Chief Operating Officer in 2015. Tenures of that length gave the business continuity into the ownership change, and a named operations owner in the Philippines matters because that is where the contact centres sit. No post-acquisition leadership statement was found, so whether the bench stayed after integration is not confirmed.

Workforce: The deal documents describe the workforce as experienced and well-trained, and the adviser says staff consistently meet or exceed client KPIs; both are the company's own characterisation. No attrition, engagement, training or pay data was found in the sources reviewed, and no independent employee-sentiment data could be confirmed.

Culture after the deal: The unit's culture now has to fit a much larger group. The president's emphasis on shared vision and values, and the CEO's on complementary capabilities, are the only public statements on integration, and neither describes what changed for staff.

Technology & Innovation

Channel technology: The unit's stated technology base is multi-channel contact centre technology covering voice, email and chat. Movate described the integration as bringing TSD Global's large clients and outbound service capabilities, not a proprietary product, which is consistent with a services-led rather than platform-led unit.

Group technology (group-level): Whatever platform story the brand now has comes from the parent, which describes itself as harnessing technologies such as GenAI. Movate said its strategic investments and AI-powered approach position the combined business to deliver growth. For a TSD Global client, that means automation and AI tools would arrive through Movate's portfolio rather than from the unit's own development.

Security controls: The concrete technology commitment that can be checked is the payment-card and service-organisation control set, PCI DSS Level 1 and SOC 2 Type 1, which enables card-handling work for restaurant and retail clients. No architecture documentation, uptime commitment or integration specification for the brand was found.

OrderSolutions as a product: OrderSolutions is the closest thing to a product in the portfolio: a defined order-taking service with its own market positioning, named the #1 off-premise order-taking firm in a news account the directory relays. Its measured claim, increasing check size by 35%, gives buyers a way to judge it on outcomes.

Where automation fits: Outbound sales and restaurant ordering are both scripted, high-volume interactions, which are the kind of work where the parent's AI tools could change agent productivity first. No public statement links specific Movate technology to TSD Global programmes, so this remains an opportunity rather than a documented change.

Strategic Assessment

Strengths

• Built around selling, not only cost. The unit's core is outbound sales and cross-selling, the capability Movate explicitly named when it bought the business, and the directory relays an average 30% sales uplift for clients.
• A long blue-chip client history. A 30-year record with large enterprises and a named client list that includes AT&T, SiriusXM and Capital One give the brand commercial depth for a business of about 1,000 people.
• Payment-card and audit credentials. PCI DSS Level 1 and SOC 2 Type 1 coverage supports card-handling work for restaurant and retail clients.
• Group scale behind a small brand. At group level, Movate's 11,700 full-time staff across 20 locations and its network across 60 countries give clients capacity the brand could not offer alone.
• A productised restaurant line. OrderSolutions gives the unit a packaged offer with a measurable outcome, increasing check size by 35%.

Risks and Vulnerabilities

• The record describes a company that has changed owner. The directory presents a stand-alone private firm and records neither the October 2023 acquisition nor the group owner.
• No verified financial figure or current headcount. The directory contradicts itself on both, and the deal documents give an October 2023 snapshot only.
• No first-party source. The brand's own domain redirects to the parent, so there is no live TSD Global page for services, pricing or contact.
• Certification evidence is a claim. No certificate number, assessor, scope or date was found for either standard, and SOC 2 Type 1 is the lighter form of that report.
• Integration risk is unquantified. Nothing public states which parts of the business, bench or client base were retained after the deal.

Opportunities

• Outbound selling inside a larger group. Combining the unit's sales teams with the parent's reach across 60 countries and more than 100 languages opens programmes the brand could not previously bid for.
• Restaurant ordering. OrderSolutions sits in a niche where the up-sell model is measured in check size rather than cost per call.
• Automation applied to outbound. The parent's stated AI investment is the most direct route to raising agent productivity in scripted sales and ordering work.
• Cross-selling the client base. The named enterprise accounts are a natural audience for Movate's digital and automation services.

Outlook

Movate's stated direction is growth through its strategic investments and an AI-powered approach for the combined business. No TSD-specific target, capacity plan or guidance was found, so the unit's trajectory has to be read from group statements rather than its own.

Record and Tier Note

The directory record describes a company that has changed owner since it was written: a private business founded in 1989 with no parent recorded and conflicting headcount, financial and delivery-country figures. The deal documents show that Movate, a Capital Square Partners portfolio company, acquired TSD Global in October 2023, when it employed over 1,000 people across the US, the Philippines and South Africa. The profile is written to Tier B on that basis, anchored on the acquirer's release, the wire release, the sell-side adviser and the buyer's law firm. No headcount, financial or delivery-country figure for the brand is verified beyond that 2023 position, and Movate figures are labelled group-level throughout.