BIS Contact Center

BIS Contact Center is a Cartagena, Colombia–based contact center and BPO company that helps businesses across the Caribbean and Latin American region transform their customer interactions through innovation, highly qualified professionals, and AI-based process optimization. 

The firm positions itself as a world-class contact center that integrates state-of-the-art technology, skilled human talent, and an innovative approach to deliver exceptional customer engagement.

Founded under the conviction of providing customers with added value rather than commoditized outsourcing, BIS Contact Center has built up more than 5 years of experience as a leading Contact Center in the Caribbean region. The company also maintains a U.S. presence through its Weston, Florida office, giving clients access to nearshore Latin American talent with a U.S. operational footprint.

Today, BIS Contact Center serves clients across multiple verticals, including healthcare, industry, government, and tourism. The company is supported by international certifications in data protection (ISO/IEC 27001) and quality management (ISO 9001), reinforcing its commitment to confidentiality, custody, and service excellence.

BIS Contact Center operates from a U.S. office in Weston, Florida and two facilities in Cartagena de Indias, Colombia. This dual-location footprint allows the company to combine U.S. commercial accessibility with nearshore delivery from one of Colombia’s most established BPO hubs.

The company runs on Genesys PureCloud, an all-in-one collaboration platform that unifies employee-customer communications across channels—including voice, chat, email, and digital interactions—to create exceptional customer engagement at scale.

Genesys’ platform brings 25 years of CX leadership, 11,000 clients, and 30+ billion interactions per year of enterprise-grade infrastructure into every BIS engagement.

BIS Contact Center’s agents operate with a 360° view of customer interactions, ensuring communication traceability and offering personalized, human, scalable self-service across every channel. The company also integrates with leading enterprise tools such as Salesforce, Power BI, Moodle, CRM Suite, and chatbot platforms to embed seamlessly into clients’ existing systems.

BIS Contact Center offers a comprehensive suite of contact center and BPO services designed to support clients across the customer lifecycle:

• Customer Service
• Inbound and Outbound Campaigns
• Loyalty and Retention
• Technical Support
• 24/7 Operation
• Process Engineering
• Data Analysis
• Omnichannel Strategy
• E-Recruitment 
• CRM Integration & Technology Add-Ons

BIS Contact Center’s pricing

BIS Contact Center does not publish standardized pricing on its website. Instead, the company offers customized engagements based on each client’s industry, channel mix, volume, and required services. 

For tailored quotes, interested clients can contact BIS Contact Center directly through the website or reach out to the company’s commercial team to discuss 360° solutions for their business. 

BIS Contact Center differentiates itself through customized client partnerships, world-class technology, and an unwavering focus on quality and data protection.

Customized Approach for Every Customer

BIS Contact Center sees itself as an ally for client growth and business transformation, building tailored strategies for each engagement rather than offering one-size-fits-all packages.

Ability to Quickly Adapt

The company is designed to rapidly adapt to different organizations, industries, and operational needs—making it a simple, quick, and easy-to-implement solution.

Quality, Sustainable, and Lasting Service

BIS Contact Center is focused on providing high-quality services that hold up over time and create long-term value for clients, rather than short-term, transactional engagements.

Highest International Standards in Data Protection and Security

The company is certified to ISO/IEC 27001 (information security—confidentiality, custody, non-disclosure, and non-loss of information) and ISO 9001 (quality in services), with documented processes and procedures.

Highly Qualified, Bilingual Human Resource

A professional, multidisciplinary workforce is matched to projects based on skills, abilities, and capacities, with bilingual capabilities supporting clients in both English- and Spanish-speaking markets.

World-Class Technology – Genesys PureCloud

BIS Contact Center runs on Genesys PureCloud, an all-in-one collaboration platform built on 25 years of CX leadership, 11,000+ clients, 30+ billion interactions per year, and presence in 100+ countries.

360° Customer Interaction View

The company’s agents work with a 360° view of customer interactions, ensuring communication traceability and consistent, personalized service regardless of the channel.

Strong Omnichannel Performance

BIS Contact Center’s omnichannel strategy delivers measurable benefits in customer satisfaction, resolution rates, cost reduction, and customer engagement.

Mauricio Carmona (CEO & Founder)

Mauricio Carmona is the CEO and Founder of BIS Contact Center, leading the company’s overall strategy, growth, and commercial direction across its U.S. and Colombian operations.

He drives BIS Contact Center’s vision of integrating cutting-edge technology, highly skilled talent, and an innovative approach to deliver world-class customer interactions for clients across the Caribbean region.

BIS Contact Center is an innovative boutique contact center and BPO provider headquartered in Cartagena, Colombia. While we currently do not have any third-party reviews for BIS Contact Center, we would suggest a comparison of the firm to other midsize BPO providers in Colombia, as well as other nearshore contact center providers across Latin America serving clients in North America.

The company highlights on its website that it serves clients across healthcare, tourism, government and institutions, and industry, holds ISO/IEC 27001 and ISO 9001 certifications, operates a global agent network across Colombia, Venezuela, and Argentina, and combines AI-powered omnichannel service with specialized human talent to deliver personalized customer experiences at scale.

BIS Contact Center’s main headquarters is located in:

Carrera 1 No. 11-28, Bocagrande, Don Pedro de Heredia Building (2nd Floor), Cartagena de Indias, Colombia

Further, you may virtually reach out the company through the following contact information:

Website https://biscc.com.co/

LinkedIn https://www.linkedin.com/company/bis-contact-center/

Facebook https://facebook.com/biscontactc

In addition, you may email them at contacto@biscc.com or call (+57) 605 643 9064.